Ratings based on 316 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and helpful staff

Posted Aug 31, 2017
We enjoyed the room that comfortably slept our family of 6 and the fact that the hotel was very willing to accommodate us with shuttle service to and from the metro rail as well as the airport in a very timely manner. The staff was very friendly and made us feel welcome in our short stay.
Comment from Hotel Management
Sep 2, 2017 by PL, Hotel Management
Thank you for staying with us and giving us a review. We appreciate that you called attention to our staff and our amenities such as the shuttle!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 23, 2017
The staff wasn't as nice or friendly... but overall the hotel was clean quiet, good breakfast and nice pool.
Comment from Hotel Management
Sep 2, 2017 by PL, Hotel Management
Thank you providing us with feedback and staying at our hotel. We will continue to work with our staff to ensure they leave a better impression going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler

The room was comfy but the carpet needs shampooin.

Posted Aug 22, 2017
Overall good stay, the carpet needs to be shampooed, the exit stairs smells bad.
Comment from Hotel Management
Sep 2, 2017 by PL, Hotel Management
Thank for providing this feedback, we have since shampood the carpet in all of the common areas.
3 out of 5
by A verified traveler

Posted Aug 5, 2017
Air conditioner is old and dirty. Fridge is Broken. Not expected to be like that. Disappointed.
Comment from Hotel Management
Aug 8, 2017 by Allison, Hotel Management
Thank you for providing us with this feedback. We are sorry for the fridge being broken, we have extras on site and could have addressed if given a chance.
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jul 13, 2017
Thank you for taking the time to review our hotel. We appreciate your feedback and will strive to ensure your stay is 5-star going forward
1 out of 5
by Maria

Posted May 23, 2017 on Hotels
They over charge me and good thing I have checked my receipt and they have to credit me back. The breakfast, people were still eating and bec. past the time they keeping all the food and nothing to eat.
Comment from Hotel Management
Jul 13, 2017
Sorry about the billing, debit card transactions post the charge and credit back after 7 business days. That is why our hotel policy is credit cards only.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yakima

Great stay very comfortable facilities

Posted May 1, 2017
Great Hotel right next to Starfire soccer complex and also the Rocky and Bullwinkle family fun center. Very clean and curtiues staff. Good pool for the family relaxation and real close to the mall and other shopping centers.
Comment from Hotel Management
May 2, 2017 by Paul Lee, Hotel Management
Dear Omar, We greatly appreciate you taking the time to fill out a review of our hotel. More importantly, we are happy that you enjoyed your stay, that our staff was helpful and that you enjoyed the pool. We will provide this feedback to our staff. We hope that you stay with us again in the near future. Paul Lee Sales & Operations
5 out of 5
by A verified traveler

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Dear Guest, Thank you for your feedback regarding your recent stay with us. We're thrilled to hear that we exceeded your expectations. It is always a pleasure receiving positive feedback and we're so happy to know you had an exceptional stay! We hope to see you again soon. Best regards, Paul Lee Sales & Operations
5 out of 5
by Lawrence

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Lawrence, Thanks for staying at our hotel and for the excellent rating. We review all of the feedback from guests with our staff during our staff lunch once a month. They will be pleased that you enjoyed your stay at our property. We look forward to seeing you again. Best regards, Paul Lee Sales & Operations
5 out of 5
by Sheri Kearby

Posted Apr 5, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Sheri, Thanks for staying at our hotel and for the great review. We are pleased that our property exceeded your expectations and look forward to seeing you again in the future. Best regards, Paul Lee Sales & Operations