Pool

Reviews of Lemon Tree Premier 2, Gurugram

4 out of 5
Lemon Tree Premier 2, Gurugram
43-47, City Centre, Sector 29, Gurugram, Haryana

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 157 reviews" "
Rating 8 - Good. 67 out of 157 reviews" "
Rating 6 - Okay. 21 out of 157 reviews" "
Rating 4 - Poor. 7 out of 157 reviews" "
Rating 2 - Terrible. 2 out of 157 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

HIMANSHU

Stayed 2 nights in Feb 2024

4/10 Poor

Natasha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was an extremely dilapidated hotel. Fixtures are rusty, furniture is old and shows extreme wear and tear, I will not choose to stay here ever again. The staff person Rohit definitely helped us with securing train tickets. But the condition of the property is below mediocre.
Stayed 3 nights in Feb 2024

2/10 Terrible

Ravneet Pal Singh, Surrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

ROYCE

Stayed 1 night in Feb 2024

8/10 Good

Amol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Advay

Stayed 1 night in Sep 2022

10/10 Excellent

ABHIJITH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Stay
Great Experience, Breakfast was Good and lots of variety
Stayed 5 nights in Mar 2021

10/10 Excellent

Gyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and clean. The staff was very friendly and always ready to help. My only issue was with the taxi provided by the hotel. For the cost, the taxi should have been in better shape and the driver should have known the area better.
Stayed 5 nights in Jan 2020

6/10 Okay

Prabhakaran

Disliked: Property conditions & facilities, room comfort
Not up to Lemontree standards
Rooms are looking old , very less spread of Breakfast
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Breakfast needs severe improvement. In-room facility could be improved too.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurant and hangout place. But during the weekend night it's very crowded and taxi is not allowed to enter the area, have to walk a little bit.
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

GEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Ravi

During stay lost some thing
During my stay I lost my iPhone ear phone, though it is not so expensive but was very much useful for my working hours
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
ok only
old hotel i can say only 3-star hotel breakfast was average
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with Rooms. Food is great.
Hotel needs renovation. Carpets are dirty and must be removed from all the rooms. Excellent food and service at Citrus Restaurant.
Stayed 2 nights in Aug 2018

10/10 Excellent

RAJESH

Great Breakfast, Super Location, Excellent Service
Great Location, excellent service and lovely lovely breakfast... could not ask for more.
Stayed 1 night in Aug 2018

8/10 Good

Sunghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

sejun

Disliked: Staff & service, property conditions & facilities, room comfort
Except near food street, no reason to stay anymore
Food is extremely not fresh, and few staffs are really arrogant.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Miyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location but breakfast is good only South Indian dishes. Continental food is so so. And amenities especially shampoo is not so good quality. But location is good staffs are friendly.

10/10 Excellent

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Himanshu Sachdev on Apr 15, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location...near to the malls
Enjoyed my stay ,,with the very friendly staffs .. the manager as well as the chefs really looked after us ...
Stayed 2 nights in Feb 2018

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Sunghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

petra

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
needs management attention
hotel is overused, needs immediate cleanup, maintenance & investment in blocked toilets. Staff who attend phones line need to learn English. Considering these issues, price of rooms is expensive for foreign clients.
Stayed 7 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Ac stopped working at night. No free parking even when the hotel said so.
Stayed 1 night in Jan 2018

8/10 Good

beum ho

Liked: Cleanliness, room comfort
Small complains
Good. just some supplies were not ready and hair dryer was out of order. No. Bath Thurb.
Stayed 1 night in Dec 2017

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Excellent Rooms, Awesome front desk
Excellent value for money. Happening neighborhood. Vishal at front desk is a rockstar. Can probably skip the breakfast - food had tons of variety but lacked flavor.
Stayed 2 nights in Dec 2017

8/10 Good

Nana, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to bubs and variety of food.
Great friendly hospitality, attentiveness and assistance. Good food and nice views of green gardens backside. Good value for money.
Stayed 3 nights in Dec 2017

4/10 Poor

Hemanshu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Pathetic experience
Pathetic! At reception had to wait for more than 20 mins as this hotel folks were retrieving my booking details despite of sharing confirmation.

8/10 Good

Parvez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Afrain Al Mahe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserves 5 star
Really comfortable
Dear Guest, Thank you for your lovely feedback regarding your visit to Lemon Tree Premier Leisure Valley 2,Gurugram. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Himanshu Sachdev Hotel General Manager Lemon tree Premier Leisure Valley 2,Gurugram

8/10 Good

Shixing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover in sector 29
Nice 4-star hardware & breakfast. The amenities in the room could be improved.

8/10 Good

Anderson, Paraguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Location, many options to night life.
I had a good experience, very clean, staff so kind and helpful, many option to have fun just a few steps away.

8/10 Good

salim, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to many food joints
Good hotel with large rooms but no parking facilities. Not proving toiletries like shampoo soap on daily basis.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

KANKAN, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good i'll book the hotel again on Oct
Great
Response from General Manager on Sep 26, 2016
We would like to thank you for choosing to stay with us and for sharing your constructive stay experience here on Expedia We could not have been happier to learn that you had a pleasant stay experience and were impressed with our products and property. Central location of hotel with easy reach is added advantage All our amenities at Optus Sarovar Premiere are designed keeping a better you in mind and we are glad you had a lovely time with us. We always strive to provide our guests with a rejuvenating stay and are glad our associates were able to look after your needs and requirements with utmost warmth, care and courtesy. We look forward to welcoming you to Optus Sarovar Premiere when you visit Gurgaon next. Warm Regards, Abhishek Pasricha General Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Ok stay, wouldn't return
Nice reception area, breakfast was ok, room was a little dated but had all facilities required. Service slow, booked a non smoking room but when we arrived we were put into a non smoking room that stank of smoke so had to wait for another room to be made ready for us.

6/10 Okay

Siya, London

Liked: Room comfort
Disliked: Staff & service
Meh
Decent room, buy nothing to write home about
Response from Abhishek Pasricha on Jun 22, 2016
Thank you for sparing your valuable time and posting a great review of our hotel on Tripadvisor. We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction. It is indeed a pleasure to hear words of praise about your experience . My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards, Abhishek Pasricha General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel. Helpful staff. Right in the heart of downtown Gurgaon, yet easily accessible from the highway.
Response from Abhishek Pasricha on Jun 4, 2016
Thank you so much for sharing this very kind and thoughtful review here. Your wonderful and warm words are so greatly appreciated by us all! I am thrilled to read that you found your stay comfortable with us. Your generous compliments have been shared with the team for whom it will be a tremendous source of inspiration. We do trust that your travels will bring you back to Gurgaon in the near future. When they do, please do let us know if we can assist with a booking or any other arrangements, as we look forward to having you back with us again. Warm Regards Abhishek Pasricha General Manager

8/10 Good

Amol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your kind patronage and also for giving your feedback. It was indeed a pleasure having you with us. We look forward to welcoming you to the Optus Sarovar Premiere when you visit Gurgaon next. Warm Regards, Abhishek Pasricha General Manager

6/10 Okay

Pankaj

Liked: Property conditions & facilities, room comfort
Thank you for your kind patronage and also for giving your feedback. It was indeed a pleasure having you with us. We look forward to welcoming you to the Optus Sarovar Premiere when you visit Gurgaon next. Warm Regards, Abhishek Pasricha General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good, but crazy airport transfer driver!
In general the hotel is excellent, however it is showing its age a little - my room this time around had a musty smell coming from the bathroom as soon as you entered and it didn't really go away. Also, the safe in my room (one of those where you enter a code to lock it and then the same code to unlock it) ran out of battery(!!!) which meant that the night before I was due to leave I found that I couldn't get my passport out of it. After calling reception and explaining the issue with my passport they did send someone to come and open the safe manually, but it should probably be something that is checked more regularly as it was quite alarming. I had a driver for the week provided by my company, which was fine, but I took the airport transfer service offered by the hotel for both journeys to and from the airport. I have to say that on the return journey I did wonder if I would even make it to the terminal - the driver was going way too fast and weaving in and out of traffic and in front of lorries in a lunatic fashion - it felt as if he was trying to get there and back as fast as humanly possible, never mind the rest of the traffic on the road!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near where I need to be at the right price
All went very well. We were near our meetings. Hotel was a pleasant surprise.
Response from Abhishek Pasricha on Mar 31, 2016
Its a pleasure to receive positive and encouraging feedback from valued guests such as yourselves. We are glad you enjoyed your recent visit to the hotel. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to note that our room decor , overall product, amenities ,service ,food and personnel have left you with a favorable impression. We would love to have more visits from you and I am glad that would actively go out of your way to recommend it to your friends. Warm Regards, Abhishek Pasricha General Manager

10/10 Excellent

Bo-Shiang, Denver, Colorado, U.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique 4 star hotel
This is a very pleasant experience staying at Optus Sarovar Premiem Gurgaon in my first trip to India from US. The hotel is pretty new as the photos shown on the website. The wifi connection is stable and ok to use video conference. I got a good package with free airport shuttle round trip, free breakfast and dinner, free wifi, and free 3-piece laundry everyday! This really help for a week-long business trip! The staff is nice and kind, and the free half board buffet has numerous choices. Workout equipment at gym is new and well maintained for 24hr use. Nights on weekdays are really quiet. I already booked my next trip here!
Response from Abhishek Pasricha on Apr 9, 2016
It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation We always consider that our guest feedback's are a source of opportunity and improvement which enable us to elevate our products and services to the next level, and once again would like to thank you for putting together your thoughts and sharing it with us. Thank you again for appreciating our hospitality with a special mention of our team members. It goes a long way in offering our guests exceptional experiences. Warm Regards, Abhishek Pasricha General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
This was the second time I was staying at this hotel. The location is very convenient for me and there are lots of restaurants and bars close by. The rooms are very clean and comfortable and the staff are quite friendly. I highly recommend it to anyone who is interested in staying at Gurgaon.
Response from Abhishek Pasricha on Mar 28, 2016
Its a pleasure to receive positive and encouraging feedback from valued guests such as yourselves. We are glad you enjoyed your recent visit to the hotel. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to note that our room decor , overall product, amenities ,service ,food and personnel have left you with a favorable impression. Your feedback is very motivating and inspires the team to strive harder towards excellence.Your generous compliments have been shared with the team for whom it will be a tremendous source of inspiration. We would love to have more visits from you and I am glad that would actively go out of your way to recommend it to your friends. Warm Regards, Abhishek Pasricha General Manager