Hopefully the ceiling doesn't fall in!
Posted Aug 4, 2016
Checked in Sunday night, July 31, 2016. First, the room looked nice enough but then I flipped on the ceiling fan over the bed and felt water hit my head. I turned to look and see the bed is completely wet with water from the ceiling leak. Oh and the leak was coming through the ceiling fan and collecting in the light fixture...just waiting to electrocute someone. Upon further look, the ceiling above the window has paint and drywall that's beginning to peel away from the moisture in the ceiling, which if you understand that, you know how mold grows! I called the front desk staff, and they were prompt about coming up and looking at it. They did put us in another suite, but offered nothing else, which I thought was disappointing.
One additional item, and confirmed by another guest, the room temps are adjustable only down to 70. Given the design of the HVAC system and the room separation, the living area and kitchen are not cool at all. Keep in mind, August...AZ. The hallway outside the rooms was very cool and comfortable but walking into my room, it was warm and humid. Just shouldn't have to go outside in the hall to cool off.
The ratings I gave were for this singular experience because I'm confident, if I ever return to Sedona, I'll find something much nicer! This shouldn't have to be the experience!
Comment from Hotel Management
by Bell Rock Inn, Hotel Management
Thank you for your detailed feedback. We are in the process of restoring this resort to the Diamond standard as it is one of our older locations. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. We deeply value your relationship and are committed to providing you with the highest level of service. If your travels return you to Bell Rock Inn Resort or any other Diamond Resort location we will do everything possible to assist and rebuild your trust in us.