Posted Nov 20, 2016
Even though we explained I required a mobility scooter an my husband was visibly limping the employee assigning rooms gave us room 117. In order to get to this room you either needed to go down 2 sets of steep stairs carrying your bags or park on the road which is also on a steep hill and offload your bags and suit cases on the side walk, then walk down the steep hill and carry the bag to the room which was at the end of the row of rooms, then trek back up to the road and drive your car up to the parking area near the office. This was not only very difficult , it could have been dangerous as my footing is precarious on hills and at night the sidewalk is poorly lit and in places uneven. The thing that was the most disappointing is that there were many empty room up by the hotels parking area. at the time we checked in the hotel was almost empty
Comment from Hotel Management
Nov 23, 2016 by Jennifer, Hotel Management
I am sorry to hear about your experience with the room assignment. It is upsetting and if we had an accessible room available we absolutely would have given it to you. The room type booked was not an accessible room which made it difficult to anticipate your needs. We were also sold out during your stay is why we could not move rooms for you. I am truly sorry for your troubles. We want every guest to be comfortable during their stay with us and if there was anything we could have done to accommodate your needs, we would have done so without hesitation. We appreciate your feedback.