Ratings based on 502 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bethlehem, PA

Perfection in Sedona

Posted Jan 1, 2017
This is much more than anticipated in every way: a gorgeous setting, staff appropriately accomodating in every way and moreso, relaxing environment without the glitz and great breakfasts. It certainly demands the Best Western Plus in all respects. Definitely return. Thanks for all the comfort of home and more.
Comment from Hotel Management
Jan 3, 2017 by Jennifer, Hotel Management
Thank you for the fantastic review! We're happy to see we've exceeded your expectations. Your loyalty is the best compliment we could ever receive and we're excited to welcome you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

great views, breakfast and location

Posted Dec 30, 2016
We loved the views out both our windows. The big breakfast each morning saved us money and time. We were within walking distance to CVS and other restaurants but felt secluded by the trees. The hot tub was nice; we sat in it with snow all around us. Concierge was helpful too.
Comment from Hotel Management
Dec 30, 2016 by Amanda Baker- Guest Relations, Hotel Management
Thank you for taking the time to share your experience with future travelers. I am very happy to hear how much you enjoyed your time here. We are looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

Beautiful view!

Posted Dec 25, 2016
Very nice hotel with great staff. We were checked in within 5 minutes and were given great recommendations for dinner since we were traveling with 5 kids. Our rooms were facing the east, so the view was awesome during sunset and sunrise. The complementary breakfast was excellent due to the variety of choices. We will definitely be staying there again.
Comment from Hotel Management
Dec 30, 2016 by Amanda Baker- Guest Relations, Hotel Management
Thank you for taking the time to review. I am delighted to hear how much you enjoyed your stay with us. We hope you'll come see us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of red mountains!!

Posted Dec 10, 2016
Excellent view and service Will stay there in my future visits
Comment from Hotel Management
Dec 18, 2016 by Jennifer, Hotel Management
We're so happy to see you've enjoyed your stay with us! The views are amazing and we're thrilled you were able to enjoy them during your visit. Thank you for the compliment regarding our service. You've made our day. We look forward to welcoming you back to the lovely red rocks!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

nice place with major key problems

Posted Nov 30, 2016
I had to have my key card redone three times. No it was not a magnet problem. Up and down the steps. The people were good and told me that they were getting a new key system, but that did not help me this visit. My complaint the third time they were not as nice, but I was in the best of moods either. Dan
Comment from Hotel Management
Dec 5, 2016 by Jennifer, Hotel Management
I am so sorry to hear about the issues you experienced with your keys not working. Sometimes the cold weather makes it difficult for the door to line up so the keys can work. We did have our locks changed and they seem to be working great. I hope you will give us another chance to make your next stay better. We appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice Red Rock View and shopping location

Posted Nov 28, 2016
Pros: location and view.
Cons: none
It was very nice room where can see the Red Rock Mountain view from balcony. Whole foods and other restaurant were also very close to the hotel.
Comment from Hotel Management
Nov 28, 2016 by Amanda Baker, Hotel Management
I am so glad to hear you enjoyed your stay with us! We are very much looking forward to your next visit. Amanda Baker Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from US

lovely hotel

Posted Nov 21, 2016
just stayed one night but wish I could have stayed more. very comfortable room and helpfully staff
Comment from Hotel Management
Nov 23, 2016 by Jennifer, Hotel Management
We wish you could have stayed longer too! We're thrilled to see you enjoyed your visit and hope you'll come back soon!
2 out of 5
by A verified traveler from Mesquite

room assignment

Posted Nov 20, 2016
Pros: the rooms were clean and comfortable but with the room situated were it was our stay was ruined
Cons: Use common sense when assigning rooms.Tell the employees who are to serving the breakfast to get off their phones and clean spills & refill ice water
Even though we explained I required a mobility scooter an my husband was visibly limping the employee assigning rooms gave us room 117. In order to get to this room you either needed to go down 2 sets of steep stairs carrying your bags or park on the road which is also on a steep hill and offload your bags and suit cases on the side walk, then walk down the steep hill and carry the bag to the room which was at the end of the row of rooms, then trek back up to the road and drive your car up to the parking area near the office. This was not only very difficult , it could have been dangerous as my footing is precarious on hills and at night the sidewalk is poorly lit and in places uneven. The thing that was the most disappointing is that there were many empty room up by the hotels parking area. at the time we checked in the hotel was almost empty
Comment from Hotel Management
Nov 23, 2016 by Jennifer, Hotel Management
I am sorry to hear about your experience with the room assignment. It is upsetting and if we had an accessible room available we absolutely would have given it to you. The room type booked was not an accessible room which made it difficult to anticipate your needs. We were also sold out during your stay is why we could not move rooms for you. I am truly sorry for your troubles. We want every guest to be comfortable during their stay with us and if there was anything we could have done to accommodate your needs, we would have done so without hesitation. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great views and location

Posted Nov 19, 2016
Great sunrise and sunset views. Close to everything. Hiking, shopping, food. I would highly recommend this hotel and will use it again when we come back.
Comment from Hotel Management
Nov 21, 2016 by Jennifer, Hotel Management
I am so pleased you’ve enjoyed your time with us here at the hotel. Sedona is a spectacular place, and we’re proud to share it with you. I am so glad to hear our services and amenities made for a great stay for you. We truly appreciate your recommendations to your friends, there is no greater compliment!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

great views

Posted Nov 18, 2016
Quick overnight trip. Shuttle to town was convenient. Could use Some updating in the bathrooms. Linens were good.
Comment from Hotel Management
Nov 21, 2016 by Jennifer, Hotel Management
We're so glad you were able to utilize the complimentary shuttle. We like our guests to relax while they are here and the shuttle is just one to accomplish that. We're always looking for ways to improve the hotel and your feedback is helpful. Thank you for the feedback.