2 outdoor pools

Reviews of Hyatt Vacation Club at Pinon Pointe, Sedona

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 845 reviews" "
Rating 8 - Good. 223 out of 845 reviews" "
Rating 6 - Okay. 97 out of 845 reviews" "
Rating 4 - Poor. 39 out of 845 reviews" "
Rating 2 - Terrible. 21 out of 845 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ilgu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 25, 2024
Thank you, ilgu, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

sherri, Clever

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with local flair. Conveniently located to shopping and dining, tourist attractions such as the trolley. Property is older, but has been maintained well.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Sherri, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

WALTER J

Liked: Cleanliness, property conditions & facilities
Property was nice. Staff not as friendly or informative. Never received cleaning, linen or trash attention for any of the 4 night stay. Had to go to the desk and get additional coffee and towels for the stay
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thanks for the feedback. We are disappointed to hear about the lack of service during your stay. We apologize for the missed cleanings, towels, and coffee. We'll address this with housekeeping to ensure it doesn't happen again. We appreciate you letting us know about the staff's demeanor as well.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Duane, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Location is exquisite. Sodona at Spring Break is definitely a crowded place, so there's that. Some of the units have a better view than others: ours was fine, but not great. But we had a really great 5-night stay. The pool and its setting is beautiful, it is stunning at sunset; the staff is wonderully attentive (2x we needed something in our room and the items were delivered with amazing rapidity, 5 mins). It is true the decor of condos is dated and dark, but they are also well laid out and maintained, and v comfortable. And we have never rented a place before that had such a complete kitchen -- nothing lacked (from corkscrew to cheese shredder to kichen shears to glass storage containers to pots and pans). Also, its not obvious, but you can easily walk to great trail heads for hiking. We are aiming to return for sure.
Stayed 5 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Emily, we're thrilled you loved your stay! The view might not have been perfect, but the pool, attentive staff, and fully equipped kitchen sound fantastic. We appreciate you understanding the crowds during Spring Break in Sedona. We hope to see you back again soon!

10/10 Excellent

Rachel

Disliked: Property conditions & facilities
Loud, old, hot tub was nasty and one was closed.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Rachel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Ashley

Liked: Cleanliness
We felt a bit unwelcome but it has lovely views.
Stayed 1 night in Mar 2024
Response from Ryan on Mar 15, 2024
Hi Ashley, stunning views, but a so-so welcome? Not what we aim for! We'd love to hear more about your experience to improve our hospitality. Hope you give us another chance to shine!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the heart of Sedona. Good pool and fitness center.
Stayed 1 night in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Robert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Robert J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Robert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Donna, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Stephen

Liked: Cleanliness, staff & service
There didn’t seem to be a bar or restaurant I. The hotel, which was odd.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Hi Stephen, thanks for the 4-star review! While we're glad you enjoyed your stay, we understand the lack of a bar or restaurant on-site might have been inconvenient. We appreciate you letting us know, and it's definitely something to consider for future guest experiences. Hope to see you again soon!

6/10 Okay

Barbara, Independence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was clean but old and dated and was in need of a renovation. There was major damage and wear and tear to walls, mirrors, etc. For the price I expected higher quality. The unit did not have any views as pictured in the description. The view from the patio was obstructed.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Ouch! So sorry the view & unit fell short of the pictures & your expectations. We're renovating & updating descriptions to avoid surprises! Hope you give us another shot for a stay that's sparkling new & offers the scenic views you deserve!

8/10 Good

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property in excellent location. It’s a little tired but did see they are renovating in the next 12 months. Nice health club and pool area.
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Sheri, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a little getaway! Had enough space to sit and relax by the fireplace and private sleeping for everyone.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Jay, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly amazing - the best in all Sedona imho. The location cannot be beat - both centrally located to restaurants/businesses and gives the best views. You are up on a little hill away from the hustle and bustle but within a 5 minute walk of all the shops. The building is gorgeous and the fitness room, activities, pool and hot tubs so fun!!
Stayed 2 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Hoang

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location was great, but the room was dated. There were electrical outlets that didn't work, missing slats in the blinds, and cobwebs in the corner of the bathroom.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Good

Saurav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, awesome location, courteous staff!
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Saurav, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for families
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Michael, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Brent, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views and great location to downtown! Gym equipment was state of the art and hot tub at night was amazing
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Brent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Lyle

Stayed 3 nights in Feb 2024
Response from Ryan on Mar 22, 2024
Thank you, Lyle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms and very private!
Stayed 2 nights in Feb 2024
Response from Ryan on Feb 12, 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Amanda

Stayed 1 night in Feb 2024
Response from Ryan on Mar 22, 2024
Amanda, thanks for the review! We apologize for the early checkout and the missing bedding in your room. Those are unacceptable mistakes, and we'll be sure to investigate to prevent future occurrences. 10 a.m. is our standard checkout time, but we may be able to offer a late checkout option depending on availability. We appreciate your feedback on the price point.

4/10 Poor

Douglas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy dark dreary units in need of refurbishment. Avoid this location.
Stayed 2 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Good

Marc

Great
Stayed 5 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you, Marc, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Julianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Ryan on Jan 24, 2024
Thank you, Julianna, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

ROBYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great beautiful property!
Stayed 1 night in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, Robyn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Hyatt, we were able to check in early & get a late checkout although this wasn't communicated to the cleaning crew & they were at our door at 10 AM on the dot. We were also slightly disappointed the pool/hot tub area was closed during our stay
Stayed 1 night in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, Jocelyn, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Aiden at the front desk went above and beyond to make our stay wonderful; her professionalism is so appreciated. We extended our stay and she made it seamless, which greatly helped me keep my business commitments.
Stayed 1 night in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, Robert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Veniece

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ryan on Feb 12, 2024
Thank you, Veniece, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mary Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Scenery
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you, Mary Anne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

shaun

Stayed 1 night in Dec 2023
Response from Ryan on Dec 26, 2023
Shaun, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

6/10 Okay

Janet

Stayed 5 nights in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Takeshi

Stayed 1 night in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Takeshi, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ryan on Dec 6, 2023
Thank you for your review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

2/10 Terrible

Kyung

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ryan on Dec 6, 2023
Thank you for taking the time to share your feedback. We noticed that your review is incomplete. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan on Dec 6, 2023
Thank you, Richard, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryan on Dec 6, 2023
Thank you, Mary, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Travis

Traveled with partner
Liked: Cleanliness, amenities
You can hear every noise and conversation from your neighboring units. Very dated room. Outlets didn’t work. Room seemed very tight spaced.
Stayed 3 nights in Nov 2023
Response from Ryan on Dec 6, 2023
Thank you for taking the time to share your feedback. We noticed that your review is incomplete. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. If you could provide more details about your experience or any specific concerns you had, we would greatly appreciate the opportunity to address them and ensure a better experience for future visits. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excellent

Zovik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, Zovik, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The resort was nice and the staff was very good. Unfortunately our room was awful. We had to walk down 40 steps with luggage to get to the building and then up 20 steps to get to our 2nd floor room. The carpet was ragged and the paint was peeling in the bathroom. We asked to move but got no response. Do not stay in room numbers in the 1900’s unless you like tons of steps and dark rooms.
Stayed 3 nights in Nov 2023
Response from Ryan on Nov 22, 2023
Thank you for sharing your experience, Susan. We appreciate your positive comments about the resort and staff. However, we apologize for the challenges you faced with your room, including the number of steps to your room and the condition of the carpet and paint. Your feedback is important, and we'll address these issues to ensure a better experience for our guests in the future. We value your input!

10/10 Excellent

Pradeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location location
If you want to stay in Sedona closer to restaurants and shops.. this is your place! Great spacious rooms and great service. You can literally walk to everywhere in downtown Sedona from this hotel
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 14, 2023
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the great location, spacious rooms, and excellent service. It's great to know that our hotel allowed you to easily access restaurants and shops in downtown Sedona. If you have any additional comments or suggestions, feel free to share. We hope to welcome you back soon!

10/10 Excellent

Evonne

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the fact that we could just walk to a restaurant for dinner.
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 14, 2023
Thank you, Evonne! We're delighted to hear that you loved the convenience of being able to walk to a restaurant for dinner. If you have any additional comments or suggestions, feel free to share.

8/10 Good

Debra, Brunswick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the studio apt. Hated that there was a shared door and our neighbor was a loud talker alllllll night. We could hear all of her conversations.
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 13, 2023
Thank you, Debra! We're glad you liked the studio apartment, but we apologize for the inconvenience caused by the shared door and the noise from your neighbor. Your feedback is valuable, and we'll work on addressing such issues to ensure a more peaceful stay in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatuful property , blends so well with the surroundind area. Staff were frienly and eaget to help with any questions. We especially thought Athena was very friendly and most helpful. We give her a 10.
Stayed 1 night in Nov 2023
Response from Ryan on Nov 3, 2023
It's great to hear that you enjoyed the beautiful property and had positive interactions with the staff, particularly with Athena, who you found friendly and helpful. Thank you for sharing your experience, and we hope you had a wonderful time during your stay!

4/10 Poor

Benson

Traveled with partner
Disliked: Property conditions & facilities
The property is definitely tired and worn. It badly needs a refresh. Also, service and cleaning is just ok. It’s also crowded, and our room was basically in a basement on the parking lot. Dark and noisy. Construction was also taking place in the next room. I would not recommend staying here. Certainly over priced.
Stayed 3 nights in Oct 2023
Response from Ryan on Oct 31, 2023
We're sorry to hear about your experience, Benson. Your feedback is valuable, and we'll work on improvements for a better stay in the future. Thank you for sharing your concerns.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Absolutely loved the resort, the town, the trails...
Stayed 2 nights in Oct 2023
Response from Ryan on Oct 26, 2023
Thank you, Ricardo! We're thrilled to hear you loved every aspect of your experience with us. Your positive vibes brighten our day!

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location of the resort works well as you can walk to shops and dinner after a day of fabulous hiking. The drawback to that is parking near your unit can be hard to find when the shops are open. The pool, hot tub and fire pit were good and the clubhouse workers were attentive and friendly. When checking, in which was seamless and done very well, you are directed to the the timeshare sales desk. One woman there from NJ was pleasant & professional , the other, wow. When asked what my vacation plans were I said hiking and going to the pool afterward. Her response was " must be nice". Unbelievable.
Stayed 6 nights in Oct 2023
Response from Ryan on Oct 16, 2023
Hi, Leslie. Thank you for taking the time to review and comment on your stay with us.

8/10 Good

Holly

Stayed 2 nights in Oct 2023
Response from Ryan on Oct 16, 2023
Thank you for your review.

8/10 Good

Peter

Traveled with family
Have visited this place many times in the past and always looked forward to visiting again. Most everything this time was up to par except the bed linens were not clean. Will return again in hopes that these important details are taken care of better.
Stayed 2 nights in Sep 2023
Response from Ryan on Oct 16, 2023
Hi, Peter. Thank you for your most recent visit. We are sorry to read of the concerns with the bed linens. We have shared your feedback with the housekeeping leadership team.

8/10 Good

Bridgette A

Liked: Cleanliness, staff & service, amenities
It’s a great property, right in the mix things! There are great amenities on and near the property and great proximity to COFFEE :). I was a solo traveler and felt very safe on the property and in the community. The draw back is that the room was pretty dated and SUPER DARK due to the location of the room itself. I understand that can’t be fixed. That said…the only issue I had is that I wish there was more light in the room. Other than needing a major update, I’d stay again.
Stayed 3 nights in Sep 2023
Response from Ryan on Oct 16, 2023
Thank you for your review.