Not your typical Diamond Resort.
Posted Jan 15, 2017
So disappointed. Front desk was not friendly at all. Inquired if we had ground floor - yes we were told.... nope .... was 2nd floor. Now to the room. Was a studio with kitchenette. If you want to wash your dishes, you have to use the bathroom sink, there is no kitchen sink. Have stayed in better Motel 6's. This was small, no sitting area, just 2 stools and table jammed into the corner, which you had to move it to adjust the noisy A/C & Heater Unit. The mandatory $20 per day resort fee is a rip off. The only resort facility we wanted to use was the fire pit outside our building and it wouldn't work. Room smelled. Bed was old. Carpet should have been replaced a long time ago. Want to hang up your clothes, you are out of luck. There is no clothes closet, just a spot in the bottom of the cabinet beside the fridge. Clothes would rest on bottom of cabinet and beside recycling bin. What a joke.
Comment from Hotel Management
Jan 20, 2017 by Hospitality Management Specialist, Hotel Management
Thank you for taking the time to provide your feedback, although we are disappointed to hear that we missed the mark on meeting your expectations for your stay. Here at the Los Abrigados Resort and Spa we always strive to deliver an exceptional guest experience, offer extraordinary hospitality, and quality accommodations. Our housekeeping team is always happy to address your unit cleanliness or smell, when brought to their attention, as we do not want any of our guests to feel unhappy with their stay. Please know whenever possible our front desk and management teams will do everything within their power when such issues occur to re-assign your room, according to your preference, availability permitting. The resort has been going through many property upgrades and renovations which are close to completion. Your satisfaction as a valued guest is one of our primary concerns and we truly regret to hear of your dissatisfaction with your accommodations. Your concerns have been brought to the attention of our resort management team to review and to ensure your customer service experience is an anomaly. Your business with us is appreciated and we wish you the best on all your future travels.