Very disappointed to arrive at check-in and be told our bill would be $60 more than promised rate. Resort fee is added on at checkin but it isn't an optional fee. You have to pay it! No real apology or explanation or attempt to remove it. Then move to the concierge desk to be shown all the wonderful things in the area which in reality is all about sales pitch on time share options. The rooms and grounds are excellent. Too bad they don't give a better customer experience.
Comment from Hotel Management
Oct 11, 2016 by Los Abrigados Resort And Spa, Hotel Management
The resort fee we charge is provided on our website, in addition to being disclosed upon arrival, regardless, we apologize if this was any inconvenience to you. If you are willing to give us another chance, we can make every effort to make your stay more enjoyable.