Ratings based on 13 Verified Reviews

3.9 out of 5
75% of guests recommend
3.7 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Boston, MA

Skip it & Stay in Town

Posted Jan 4, 2017
Pros: The town of Sedona is lovely so this hotel is on the outskirts.
Cons: Their attitude, their level of customer service and cleanliness.
Location: Sedona is great- Beautiful views, lots of hiking, shopping and good restaurants.
This place looked great on line- We stayed for two days over Christmas- We paid for a deluxe suite with hot tub- the room definitely needs cosmetic updating- the tub was a little dirty and the floors hadn't been vacuumed all that well. We got snowed in which was beautiful, but the hotel failed to maintain the grounds safely for guests to exit and walk around- On our second night the place lost power from 7 pm until 830 am the next morning- there was no heat, no power and no water- I get that these things happen, but there was no communication from the hotel and no effort to make sure people were safe and warm. The next day there was no apology, not even a complimentary coffee-They had no generator and they never plowed or sanded their driveway which turned into a sheet of ice so we were literally trapped there. Their response was terrible-I was told to wait for the sun to come out! this place looks great on line but the owner does not care about his/her guests very much nor are they committed to a high standard of customer service that you would expect when you're paying nearly $200 a night. Skip this place & stay somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 30, 2016
Nice and cozy hotel. Arrived on Thanksgiving at about 6pm worried about where to find a good place for dinner. The guy at the front desk was friendly and patient, specially for someone working on Thanksgiving. He provided me with tips on where to go and even called a few restaurants in Sedona to see if they were open.
Comment from Hotel Management
Dec 4, 2016 by Christine, Hotel Management
So glad that you were able to spend your holiday with us. Please come back next time you are in Sedona
5 out of 5
Recommended
for Everyone
by A verified traveler from US

An amazing romantic experience

Posted Nov 22, 2016
It was such a beautiful location right on the creek. The hotel staff was very helpful. My whole vacation was about planned off of the advice that I got from the lady in the office. The room was awesome! The tub was big and easily fit two. The fireplace was a great touch and the bed was very comfortable. It had all the amenities that I could need.
Comment from Hotel Management
Nov 25, 2016 by Christine, Hotel Management
Brett, It was a pleasure helping you make your first trip together memorable. We hope you come back and stay with us again. There are plenty more places that i can recommend for you guys.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Property borders Oak Creek-north of Sedona

Posted Nov 17, 2016
Pros: Borders Oak Creek.
Cons: The heart-shaped Jaccuzzi should be replaced-it was scummy. The shower is very small; water pressure not great, but water temp was good.
Location: Sedona is full of things to do, places to hike.
Room was disappointing. Jaccuzzi tub was scummy, so we did not use it. Shower was very small-barely big enough to turn around in. Water pressure was low, but the water temp was good. Grounds are OK, and borders Oak Creek - a nice plus. They spent an entire morning blowing leaves in the parking area, but did not attempt to sweep the leaves off our walkway or patio. Not their fault, but because the location is north of Uptown Sedona, there was a traffic jam at certain times of the day trying to get into town - had to add 25 minutes extra to a normal 7-minute-drive to be on-time for dinner reservations. Bed was comfortable and really enjoyed being able to walk to Oak Creek and relax in the couple chairs they had set up there. The mini-frig was a decent size and there was a microwave and fireplace.
Comment from Hotel Management
Nov 22, 2016 by Christine, Hotel Management
Lisa, I'm sorry you didn't enjoy the jacuzzi. Turns out that the day you checked out, prior to you writing the review, we did go in there and resurface the tub. I will bring up to my grounds/housekeeping that the walkways should also be swept, especially since we are in Fall. Unfortunately the traffic can get backed up and trust me, i feel your frustration. Please come back and see us next time you are in Sedona
5 out of 5
by A verified traveler

Reminded me of my childhood!

Posted Nov 11, 2016 on Hotels
Oak Creek Terrace is about a six minute drive to the busy part of Sedona. Although small, our room was very clean and comfortable. My husband and I did not need more space. There are larger units better suited for families. I am a bed snob but I was able to sleep there and wake up pain free. The pillows were very nice. Some of the rooms have a jacuzzi. Ours (Room 3) did not. If this is important to you, please make sure you read the description of each room. As far as I know, breakfast is not included. There was a fridge and microwave. Our room had lovely ceramic tile that looked like wood planks. Having no carpet made it feel cleaner. The grounds were full of interesting little touches with artwork nestled in here and there. Trees, plenty of outdoor seating and even hammocks beckon you to relax. If you need to use the room for business, this is not your best option as there is no desk (at least not in our room). BRING QUARTERS! There is a delightful koi pond and when you approach, some of the fish will assume you plan to feed them and they open their mouths in anticipation. There is a fish food dispenser by the pond.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for the 5 star review. We hope you come to see us again.
5 out of 5
by A verified traveler

We loved this hotel.

Posted Nov 9, 2016 on Hotels
Just a quick couple trip. We loved the relaxed feel of this resort. It was nice to have the fireplace and Jacuzzi tub in the room. We walked down to the creek and sat in the hammock and listened to the creek run. We even tried to fish a little on the property. Everything was quaint and perfect.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Im glad that you had a nice trip. We hope you come stay with us again.
5 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Beautiful views
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for the 5 star review. Please come see us next time you are in Sedona
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 8, 2016
Pros: The creek below the hotel was very peaceful
Cons: Our room wasn't ready until 4pm, check in is at 3pm.... also my card on file was charged before I checked in, I had planned on using a different card.
The hotel was cute and rustic, I loved the jacuzzi and fireplace... very cozy
Comment from Hotel Management
Nov 13, 2016 by Christine, Hotel Management
Im so sorry that your room wasnt ready at the promised time. Our housekeepers were a little behind and then there was an emergency in another room that took some time. Unfortunately our policy is to run the card on file, we could have refunded that card and charged a different one if you preferred to do that. We hope you do come back and stay with us again.
3 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Serviced it's purpose
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
We hope you enjoyed your stay.
4 out of 5
by A verified traveler

Beautiful property; nice sized units

Posted Nov 3, 2016 on Hotels
our unit needed a coat of paint on the walls and some scratch cover on the wooden furniture; patio was nice; distance between the bedrooms was nice; for the price the condition needs to be upgraded and "clean"/floor was very dirty
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
We hope you come back to see us again. I will pass your recomendations off to my housekeeping/ maintenance to get that taken care of.