Lobby sitting area

Reviews of Poco Diablo Resort

4 out of 5
Poco Diablo Resort
1752 State Route 179, Sedona, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 525 out of 1132 reviews" "
Rating 8 - Good. 297 out of 1132 reviews" "
Rating 6 - Okay. 174 out of 1132 reviews" "
Rating 4 - Poor. 79 out of 1132 reviews" "
Rating 2 - Terrible. 57 out of 1132 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful scenery, restaurant onsite and beautiful walking trail
Stayed 1 night in Apr 2024

4/10 Poor

Hector

Traveled with family
Disliked: Cleanliness, amenities
The bathroom was moldy and the tub drain was slow. The room barely had light. I don’t recommend this venue.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Hector, it's disappointing to hear about the difficulties encountered during your stay, particularly regarding the bathroom's condition and the lighting in the room. Please rest assured that, while we can't change the past, we genuinely care about your experience and will use your comments to learn and make improvements where necessary. We understand your hesitation, but sincerely hope you give us another opportunity to prove that we can do better.

8/10 Good

Jeannette

Traveled with group
Liked: Cleanliness, staff & service
The rooms were dark and had a musty smell, like a room not well ventilated, we were offered an upgrade for $10 extra but we didn’t feel like moving. Some people at the front desk were very nice others not so much. The overall property gardens were beautiful, the dining room is only opened till 8:30pm, when you are enjoying the sights you may want a late meal 😊
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Jeannette, it's good to hear that you found the overall surroundings of Poco Diablo Resort beautiful. We lament any dissatisfaction with the room conditions and appreciate your feedback regarding improving these aspects. We're also noting your comments about mixed experiences with front desk services. As for the dining hours, we aim to balance our guests' needs for late meals with operating hours. We hope to provide a more exceptional experience on your next visit.

6/10 Okay

Stacy, Hesperus

Traveled with family
Liked: Staff & service, amenities
Nice location for quiet and relaxing stay. The lobby looks nice and the grounds are great for walking. The standard room was spacious and bed was comfortable. The room could use a refresh but overall was fine for a short trip.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Stacy, thank you for providing feedback. It's great to hear you found our setting tranquil and appreciated our spacious accommodations and verdant walking areas. Your point about our room condition has been noted and we're regularly updating our facilities to enhance the experience. Thank you for choosing us for your trip and we hope to see you again.

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful in itself. Very convenient to down town.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Indira, your words bring much joy! At Poco Diablo Resort, we pride ourselves on our picturesque property and convenient location. We are delighted to know you enjoyed your stay and we look forward to welcoming you back in the future.

4/10 Poor

Tyson

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. The surrounding area is very beautiful and serene. Unfortunately, the rooms themselves are in poor condition. Several things like the wallpaper, cracks in walls, light fixtures are being held together by packaging clear tape. Jaquzzi tub and shower were in poor condition. Mold everywhere, crappy patchwork on plumbing/drains. The bed was original and by that I mean old and broken. Springs are loose and bed was super uncomfortable. Sheets are very old as well as the towels. Overall the stay was uncomfortable and disappointing. This property is way overdue for proper repairs and updates. Would not stay here again!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Tyson, it's disappointing to hear your stay didn't meet expectations. We appreciate your generous comments about our helpful team members and the peaceful surroundings. Your concerns regarding the upkeep of rooms are taken seriously; we constantly strive for better guest experience. We're sorry to hear that the bed didn't provide the comfort you expected and that your stay was not as comfortable as it could have been. Your feedback is valuable, as it helps us focus on areas where improvements might be needed. We are working on updates to enhance our guests' future stays. We hope to have another opportunity to deliver the type of experience you should always expect from us.

6/10 Okay

Joshua, Niles

Traveled with group
Liked: Cleanliness, staff & service
Great room area. However, their pillows and blankets are not so great.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Joshua, thank you for sharing your thoughts. At this resort, we make an effort to offer comfortable accommodations, so it's regrettable that you found the bedding less satisfying. We appreciate this input and we'll consider it for future improvements. We hope to better meet your expectations next time.

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was nice. Room was noisy.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Randall, we appreciate your positive note about our restaurant at Poco Diablo Resort. We deeply regret to hear about the disturbance in your room. Please rest assured that we are looking into better soundproofing solutions. Our team wishes you a more perfect stay next time.

10/10 Excellent

Neelima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with friendly staff.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Neelima, it's fantastic to know you appreciated your time at Poco Diablo Resort. We're thrilled to hear how much you enjoyed our inviting surroundings and the warm interactions with our team members. We appreciate you choosing us and hope to welcome you back in the future.

8/10 Good

John, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were nice but the room was average at best and was near a maid station so it was very noisy.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
John, thank you for your feedback. The Poco Diablo Resort takes pride in our surroundings and we're glad you liked them. We regret to learn about the noise disturbance and that your room didn't meet your satisfaction. We strive to ensure perfect tranquility for our guests, and your comments aid us in improving our services. We'd be delighted to show you our commitment on your next visit.

8/10 Good

Christian, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, will return
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Christian, we're delighted to hear that you enjoyed your stay at Poco Diablo Resort and appreciate your kind remark. We greatly look forward to welcoming you back for another delightful experience. Safe travels until then!

10/10 Excellent

Lacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Lacy, it's great to hear that you cherished the scenery at Poco Diablo Resort! We pride ourselves on our picturesque surroundings. We appreciate your feedback and hope to see you back soon.

8/10 Good

Adriana

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Adriana, thank you for choosing Poco Diablo Resort and sharing your rating. We're glad to see that your stay was largely enjoyable. We strive to provide an excellent experience and invite you to share any specific feedback you may have. Looking forward to your next visit!

8/10 Good

Miriam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Miriam, it's wonderful to see you had a good experience at Poco Diablo Resort. We appreciate your rating and would love the opportunity to make your next stay with us even better. Thank you for your support, and we look forward to serving you again in the near future.

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Stephen, it's delightful to hear that you had a wonderful experience with us. The team at Poco Diablo Resort appreciates your top-tier rating and we hope you'll choose to stay with us again in the future.

6/10 Okay

Priya

Traveled with family
Liked: Amenities
The cleaning staff is not very great
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Priya, we appreciate your feedback. It pertains to important aspects of our service delivery, such as cleanliness. Our goal is to meet our guests' expectations and it seems like your experience fell short of this. Be assured that we place high importance on maintaining a clean environment and we'll use your feedback to improve. Your next visit should reflect our dedication to this.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Cynthia, it seems your overall experience could have been better, and we would appreciate understanding more about your stay. We strive to provide a superior guest experience, and understanding where we can improve is crucial. Please feel free to share more details about your visit if you would like. We hope to have another opportunity to serve you better

10/10 Excellent

Charisse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for quick getaway, clean and accessible.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Charisse, we're delighted to hear about your positive experience at Poco Diablo Resort. Ensuring a clean and easy to navigate environment is key to a wonderful getaway. We look forward to being your resort of choice for future trips.

6/10 Okay

Gina

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
We appreciate the feedback, Gina.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Thanks for the perfect rating, Anthony!We're pleased to hear that you have fully enjoyed your stay at Poco Diablo Resort, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Kaylene

Liked: Staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Kaylene, it's wonderful to hear that you had a pleasant stay at Poco Diablo Resort. We can't wait to welcome you back for another memorable visit. Safe travels!

10/10 Excellent

Bridgett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had breakfast twice and dinner once at the restaurant and were pleasantly surprised at how good the food was. We had the cornish hen for dinner and it was awesome!
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Bridgett, thank you for choosing to dine at Poco Diablo Resort. It's delightful to hear that you enjoyed our cuisine, particularly the Cornish hen. We appreciate your feedback and hope to welcome you back soon for another remarkable meal.

6/10 Okay

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning was suboptimal. We stayed 6 nights. They did not make beds/change sheets or vacuum the floors. For the price they charge, room cleaning should be done!
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Monika, thank you for taking the time to share your feedback. It's regrettable to hear that the cleanliness didn't meet your expectations. Our goal is to provide exceptional service, which includes regular cleaning for longer stays. Your feedback is vital and will certainly be utilized for improvements. We hope to have another opportunity to deliver a better experience in the future.

6/10 Okay

Oleksandr

Disliked: Property conditions & facilities
Beautiful location and very quiet place to stay. Just doesn't match cost vs reality, very basic stay for the asked money. Cheers
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Oleksandr, it's good to hear that you appreciated the tranquil location. We're sorry to understand that your experience didn't quite align with your expectations considering the price. We aim to offer value reflective of our prices and hearing from our guests helps us to ensure this. We hope to host you again perhaps in the future. Best regards.

10/10 Excellent

Stephanie Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Stephanie, it's wonderful to hear that your stay at Poco Diablo Resort was satisfactory. Our team is dedicated to providing an excellent experience and it seems we hit the mark on your visit. We look forward to welcoming you back in the future.

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in close driving distance to Tlaquepaque and many of the wonderful Sedona hiking trails. The hotel rooms are clean and the beds are comfortable. We enjoyed the heated pool and hot tub.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Yvonne, it's wonderful to hear you enjoyed your stay at Poco Diablo Resort. It's rewarding to know our prime location in proximity to Tlaquepaque and numerous Sedona hiking trails enhanced your visit. We're pleased to hear our neat rooms and cozy beds added to your comfort. We hope you will choose to stay with us again in the future, perhaps to enjoy our heated pool and hot tub. Safe travels!

6/10 Okay

Kara Ann

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Lovely property/landscaping-pretty lobby and outside area. Rooms need updating. Restaurant and bar service are in need of reorganization. Left bar twice bc we waited so long (not crowded) for a drink wasn’t even worth it anymore. Empty restaurant 20 minutes to seat us. A manager and a host couldn’t get it together. Called housekeeping for an issue never got a response.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Kara Ann, it's clear you had a mixed experience. We're glad you appreciated our beautiful landscapes and attractive lobby. In regards to the areas that didn't meet your expectations, we acknowledge the concern about timeliness in the bar and restaurant, as well as communication with our team members. We'll certainly take on board your feedback as we continue to make improvements. Despite these experiences, we hope to have the chance to offer a more streamlined experience in the future.

6/10 Okay

Kara

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 18, 2024
Kara, thank you for taking the time to rate your stay. We're glad you chose to stay with us and we hope to have the pleasure of welcoming you back, so we may thoroughly exceed your expectations and elevate your experience to a perfect score.

10/10 Excellent

Rommel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, excellent dining
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Rommel, it's fantastic to hear that you had an amazing stay at Poco Diablo Resort! Our team members are delighted and we're thrilled that you thoroughly relished our culinary offerings. We are eagerly waiting to serve you again for another unforgettable experience.

10/10 Excellent

Amanda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds trees and fountains- comfortable bedding Helpful staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Amanda, thank you for sharing your positive experience at Poco Diablo Resort. We're thrilled that you appreciated our lush surroundings and your comfortable bedding. It's also fantastic to hear that you found our team members helpful. We can't wait to welcome you back in the future.

10/10 Excellent

Rina

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 16, 2024
Thank you for taking the time to leave this wonderful rating, Rina! We hope to see you again soon at Poco Diablo Resort so we can share yet another amazing experience!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Ok the edge of sedona so you're not right in the chaos. Easy drive to town.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Heidi, it's wonderful to hear that Poco Diablo Resort's location on the outskirts of Sedona provided an oasis of calm, while still maintaining easy access to the town. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

anna

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for taking the time to leave us a 4/5 rating, Anna!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Poco Diablo Resort.

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Erin, it thrills us to hear that Poco Diablo Resort is your favorite place to stay! We genuinely appreciate your support and look forward to welcoming you back in the near future.

10/10 Excellent

John, New Milford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property and friendly staff. food at the Willow was amazing! We wish we were staying longer.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
John, thank you for sharing your experience at Poco Diablo Resort. It's great to hear that our beautiful premises and amiable team members added to your stay. We're delighted you enjoyed our exquisite cuisine at the Willow. Your wish to have stayed longer truly signifies the quality of service we strive to maintain. We eagerly anticipate your next visit for an even lengthier stay.

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Close to broken arrow trailhead. Sedona has no parking for trails, so I walk a mile to the trail. Sedona is too crowded, and this was away from the crowds. I would never stay downtown
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Eric, thank you for choosing Poco Diablo Resort and taking the time to share your experience. We are pleased to hear you appreciated our location's proximity to the iconic trails and our little oasis away from the city's hustle and bustle. It seems that our seclusion resonated with your preference for tranquility. We hope to welcome you back for more peaceful escapes and walking adventures.

6/10 Okay

raffi, glendale

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Raffi, it seems you've rated Poco Diablo Resort with a neutral score. We'd highly appreciate more insights into your experiences during your stay. Your feedback allows us to better understand what we can do to enhance our guest experience. We hope to welcome you back in the future.

6/10 Okay

Zade

Liked: Cleanliness, amenities, property conditions & facilities
The property overall was pretty good. I'm not sure if I would call it four star but definitely safe clean and no issues other than how close in proximity the room next-door is. you can literally see the light on in the other room from under the door that's connecting your room in their room and the walls really are paper thin you can hear people snoring through the walls literally. And it is because of that I would not call this property of four star resort
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Zade, we appreciate your feedback and are glad to hear that you found our resort to be safe and clean. Your comments regarding close proximity and sound insulation between rooms are useful to us. We strive to offer favorable room experiences, and we'll continue working on improvements. We hope to have the chance to serve you better in the future.

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice rooms and Very accessible parking. However the price was just a bit too much for what was provided. Wasn't worth the money spent. They have a restaurant on site and my wife and I were served cold burgers and fries, and her burger was completely raw. However they did fix it promptly and gave her a fresh plate cooked right and also only charged us for the one. Overall was an ok experience.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Daniel, your valuable feedback is invaluable and highlights some areas for improvement. It's good to know you found our rooms pleasing and parking convenient, which are some of the features we take pride in offering. We also genuinely appreciate your feedback regarding the dining experience and the perceived value of your stay. We always aim to exceed our guests' expectations and we're sorry to hear about the inconveniences you experienced. Nevertheless, we're glad to hear that our team members were able to quickly rectify the issue with your meal. Your comments will certainly be utilized to refine our operations. We hope you will consider giving us another chance to create a more satisfying experience in the future.

10/10 Excellent

Ginelita J.

Business traveler
Liked: Cleanliness, amenities
Very friendly staff, restaurant menu are great, spa staff were great. Clean and beautiful location.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Ginelita, thank you for your wonderful comments about Poco Diablo Resort. We're thrilled to hear that our friendly team members made a positive impression on your stay. It's great that you enjoyed the restaurant and took the time to utilize the spa facilities. We appreciate your compliment about our clean, scenic location. It was our pleasure to have you with us and we look forward to welcoming you back for another delightful stay.

10/10 Excellent

Frank

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Frank, we're thrilled you had an excellent stay at Poco Diablo Resort. We sincerely appreciate your five-star rating and hope to serve you again in the near future!

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Adina, thanks so much for your succinct review! At Poco Diablo Resort, we're thrilled to know that you had a pleasant stay. We look forward to your next visit.

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property grounds and views are amazing. The terrace is beautiful and the restaurant is nice. Our particular room was in need of maintenance for a variety of items. Sliding screen door was off the track, the heater virtually shook the wall, and the bathroom fan sounded very loud and on last legs. The room just seemed a little sad and tired. Bed was very firm and pillows were terrible. They have gone through lengths to put bandaids on things instead of fixing or properly replacing. A few lights were burned out. There was great water pressure and nice hot water. But if you get a room that faces the green open space, it may be worth the imperfect/ outdated room. Just a shame as this hotel could be amazing with some Tlc. I'd recommend the king w gas fireplace. Bring your own q tips, cotton balls, etc.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Lynn, it's heartening to know you appreciated the beautiful surroundings and restaurant of Poco Diablo Resort. However, it's regrettable to hear about the imperfections in your room. We're always striving for excellence, and feedback regarding the maintenance and comfort standards in the rooms are duly noted. Your comments will be shared with the team for appropriate measures. We're thrilled that you enjoyed the water pressure and the rooms with green space view. We look forward to delivering an even better experience on your return. Thank you for recommending the king room with a gas fireplace.

10/10 Excellent

Rose Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely resort, with beautiful grounds, and a great outdoor pool kept at a comfortable 83F, which we took advantage of. Our room was spavious and well-appointed.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Rose Marie, we're thrilled you enjoyed your stay at Poco Diablo Resort, finding the resort surroundings delightful and our outdoor pool to your liking. It's also delightful to hear that the spaciousness and amenities of your room met your expectations. We hope to have the pleasure of welcoming you back in the future!

6/10 Okay

Bet Si Bi

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Thank you for taking the time to share your feedback, Bet.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Stacey, it's wonderful to hear that you enjoyed your stay at Poco Diablo Resort. We truly appreciate you choosing us and hope for the pleasure of welcoming you back in the near future. Safe travels until then.

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The night host at the restaurant was arrogant and rude to us. We were told at check-in about the restaurant and to check it out. We were not told we needed a reservation. We arrived after 6 pm from travel and doing a Jeep tour and were so hungry. When we went to the hotel restaurant and asked for a table for two, the host gruffly asked if we had a reservation and when we said no, told us the restaurant was full. When I asked if there was another place to eat on resort property, he told us bar seating was for 21 years and older. My niece just turned 18, but that wasn’t what I asked. Because the sun had set and there aren’t many streetlights, we didn’t want to venture out of the resort again in the dark. We thought to call down to room service, and I’m not sure if it was the same man, but the person who answered scoffed at us and told us there was an hour and a half wait. I thought perhaps I was being hangry and sensitive, but then my niece asked why the employees were being so rude to us. Perhaps next time, the check-in desk could mention dinner is by reservation only and the restaurant host could make dinner suggestions for other nearby places or even just be nice and sympathetic to those guests who are just looking for dinner after a long day of travel and sightseeing. In addition, there was no water pressure in the shower and the curtain kept sliding open.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Amy, thank you for providing feedback on your stay. We regret to hear about the lack of clear communication regarding restaurant reservations and potential dining alternatives. Moreover, it's displeasing to learn that the service you received did not live up to expectations. We appreciate your suggestion for enhanced communication at check-in and will certainly take this into consideration.Regarding your experience with the shower facilities, your comfort is our priority and we are sorry for any inconveniences caused during your stay. We aim for exemplar hotel encounters and will address your comments with our team.Although your experience didn't align with our intentions, we hope to have the opportunity to better serve you in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Paul, thank you for taking the time to leave a rating for Poco Diablo Resort. It's great to see that your overall experience was positive. We appreciate your feedback and hope we'll have the opportunity to welcome you back for another enjoyable stay. Safe travels until then.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Thank you for sharing your feedback, Michael.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Lorena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My room was not cleaned during my stay and the toilet seat was broken
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Lorena, we regret to hear that you had a less than satisfactory experience with regards to cleanliness and bathroom conditions during your stay. Our team strives to deliver an exceptional experience for all our guests, including receiving a serviced room each day. Your comments will be shared with the housekeeping team for improvements. We hope to have the chance to serve you better in the future.