4 outdoor pools, sun loungers
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Reviews of Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 692 out of 1327 reviews" "
Rating 8 - Good. 325 out of 1327 reviews" "
Rating 6 - Okay. 148 out of 1327 reviews" "
Rating 4 - Poor. 100 out of 1327 reviews" "
Rating 2 - Terrible. 62 out of 1327 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on Apr 17, 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on Apr 17, 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julian Garcia on Apr 16, 2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and the accomodations
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 14, 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2024
Response from Julian Garcia on Apr 15, 2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service
Great stay would definitely recommend
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 14, 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Magali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 14, 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with beautiful views. Plenty of parking and we felt safe
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on Apr 13, 2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 Excellent

YEVGENIY

Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 14, 2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
Stayed 3 nights in Apr 2024
Response from Julian Garcia on Apr 12, 2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 Poor

Antonietta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is run down
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 11, 2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

STEVE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
Stayed 3 nights in Apr 2024
Response from Julian Garcia on Apr 11, 2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 Excellent

Madelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
Stayed 3 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 10, 2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excellent

Suchreet

Stayed 1 night in Apr 2024
Response from Luis Felix, Assistant General Manager on Apr 11, 2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and beautiful property. The staff were very friendly!
Stayed 6 nights in Apr 2024
Response from Julian Garcia on Apr 9, 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on Apr 9, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

young, Arlington Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Julian Garcia on Apr 9, 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful view, outstanding accommodations, thank you!
Stayed 1 night in Apr 2024
Response from Julian Garcia on Apr 8, 2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located, and a great staff.
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 7, 2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
Stayed 4 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on Apr 5, 2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 Excellent

Rocio

I really recommend this hotel
Stayed 4 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on Apr 5, 2024
We appreciate your feedback. Please come back and see us again soon.

2/10 Terrible

John

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
Stayed 1 night in Mar 2024
Response from Luis Felix, Assistant General Manager on Apr 3, 2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on Apr 2, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Brent, jefferson city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Hilton Vacation Club. Room was clean and comfortable. Resort is located just outside of Sedona and is quiet and in a beautiful area with great views of the Red Rocks. The staff were very helpful, lots of activities offered and multiple pools and hot tubs. Would definitely stay here again.
Stayed 6 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on Mar 31, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to se you back soon!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like your own mini studio apartment. It’s perfect
Stayed 3 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on Mar 29, 2024
Thank you for taking the time to give us some feedback following your recent stay at Sedona Summit Resort. We are delighted to understand that you had an enjoyable stay. Please come back and visit us again soon. Thank you,

8/10 Good

Farah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
Stayed 4 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 28, 2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed it so much and will be back !
Stayed 1 night in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 28, 2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beautiful landscaping and the condo-sized units!
Stayed 3 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 28, 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Stayed 4 nights in Mar 2024
Response from Julian Garcia on Mar 28, 2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked this through Expedia. When they predicted winter weather for our last day, we asked to leave 1 day early. Even with a 24 hour notice we were denied. I was told by Expedia it was the properties responsibility. I was told by the property it was Expedias responsibility. Either way, I will not ever use Expedia nor stay at a Hilton Club property. I have been a Hilton Honors member for years and was denied points by booking through expedia. Very disappointed no one took our personal safety seriously. I know we could have left but we would have had to pay for another night at a different hotel and spend an additional money. Not a good experience for us.
Stayed 3 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on Mar 30, 2024
I'm so sorry to hear about this unpleasant experience. Unfortunately, our hands are tied when it comes to 3rd party reservations that are pre-paid and non-refundable. Please let us know if you decide to come back and we can assist you with getting a nice room.

10/10 Excellent

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Would love to come back!
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on Mar 26, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 14, 2024
Thank you so much for your rating. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon!

8/10 Good

leeann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
Stayed 6 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 24, 2024
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!

10/10 Excellent

Linda

Stayed 2 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Apr 7, 2024
Thank you for your rating! We are so happy to hear that you enjoyed your stay here with us! We look forward to welcoming you back again soon!

6/10 Okay

Devin

No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
Stayed 3 nights in Mar 2024
Response from Julian Garcia on Mar 18, 2024
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub with the most incredible view!
Stayed 3 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on Mar 14, 2024
We are so glad you were able to enjoy the Mesa Spa on property. It does have a beautiful view. Thank you for your feedback and please come back and see us again soon. Thank you,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julian Garcia on Mar 13, 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I'm happy to hear the time here was enjoyable.Come back soon,Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we loved the property for its outdoor pool, hot tubs plus hammock and recreation area. Our unit was also very comfortable, with the exception of the bed /mattress which sagged in the middle, so a little old for our liking.
Stayed 4 nights in Mar 2024
Response from Julian Garcia on Mar 12, 2024
Thank you for taking the time to fill out and complete our survey :)We are happy to hear the stay with us was most enjoyable, I'm sorry to hear the pullout couch was out dated, and will be speaking with our maintenance manager to see when we can exchange that as soon as possible.hope to see you soon,

2/10 Terrible

Leonid, Marlboro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Julian Garcia on Mar 13, 2024
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I deeply apologize for the inconveniences that may have taken place during your stay.Feel free to ask for me the next time your booked and checking in so I may take care of you accommodations.

8/10 Good

Iwona

Stayed 5 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on Apr 2, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Julian Garcia on Mar 11, 2024
So happy to hear you enjoyed your recent stay with us :) We look forward to servicing you again,See you soon,

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub with the view. Didn’t like the shales pitch.
Stayed 7 nights in Feb 2024
Response from Julian Garcia on Mar 9, 2024
Thank you for staying here at the Sedona summit resort.I'm glad to hear that for the most part of your stay it was enjoyable. I'm sorry to hear my concierge team was not what you were expecting. I do hope the next time you visit us, you come to me directly so I can personally make your check in process a better experience.Thank you again for taking the time to fill out our survey, see you soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 7, 2024
Thank you so much for your review! We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Good

KIMBERLY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice resort overall. Felt like it was a great location to avoid the overcrowded Sedona downtown area.
Stayed 3 nights in Mar 2024
Response from Julian Garcia on Mar 6, 2024
We appreciate your time responding to our survey,I'm glad to hear you enjoyed your stay with us here at the Sedona Summit Resort.Come back soon.

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good accommodations.
Stayed 5 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 6, 2024
Thank you so much for your review. We are so happy to hear that you enjoyed your stay here with us and we look forward to welcoming you back again soon!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 7, 2024
Thank you for your review. We look forward to welcoming you back again soon.

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 1 night in Feb 2024
Response from Alicia Garcia- Manager of Guest Services on Mar 5, 2024
Thank you so much for your review! We are happy to hear that you enjoyed you time with us in beautiful Sedona! We look forward to welcoming you back soon!

8/10 Good

Jodi Lynn

Liked: Cleanliness, staff & service, amenities
The property has absolutely beautiful views of the mountains. The staff was very friendly and the property grounds were well manicured. The resort has multiple pools/hot tubs across the property which is great as the resort holds a lot of people; I never encountered anyone in the hot tub. I had a smaller unit which was nice but it had a few issues: the bathroom vanity light did not work properly and a metal grate swung open from the ceiling unexpectedly dropping a filter on the floor. However, the room was nice and the kitchen had everything that I needed.
Stayed 4 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on Mar 4, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at Sedona Summit
Stayed 3 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on Mar 2, 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!