View from room

Reviews of Southwest Inn at Sedona

3.5 out of 5
Southwest Inn at Sedona
3250 W Highway 89A, Sedona, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Liked: Cleanliness
Cute property but felt needed a refresh. Not worth what we had to pay but was spring break Staff was ok. Had an automatic person when u walked in (on an electric device). One time needed something and was hard to get a real person
Stayed 2 nights in Mar 2024

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. Beautifully decorated room - warm and ambient. Loved the colors and furniture. Fireplace in room. The view was beautiful. So quiet. Never hear another guest. Great shower - very clean bathroom and room. This was the nicest experience we have ever had at a hotel.
Stayed 9 nights in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 27, 2024
Dear Janet,We're thrilled to hear that you loved your stay at our hotel!  Your room was beautifully decorated with warm, ambient colors and furniture.  You enjoyed the fireplace and the beautiful view.  We're delighted you found the atmosphere quiet and serene and had a great shower experience in a spotless bathroom and room.  Thank you for your kind words, and we're honored that you consider this the most excellent experience you've ever had at a hotel.We look forward to welcoming you back for another memorable stay in the future! Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Kenton, virginia beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 27, 2024
Dear Kenton,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Ruby

Traveled with family
Liked: Staff & service
Disliked: Amenities
We had some maintenance issues with our room. Ceiling fan not working properly. Wall lamp was not secured properly to wall. Felt floors could have been much cleaner. Beds and pillows were very comfortable. Extremely happy with the location.
Stayed 4 nights in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 26, 2024
Dear Ruby,We apologize for the maintenance issues you encountered during your stay.  Rest assured, we take such matters seriously and will address them promptly to ensure a more comfortable experience for our guests in the future.  We're pleased to hear that you found the beds and pillows comfortable, and we appreciate your feedback regarding the cleanliness of the floors.  Additionally, we're delighted that you were pleased with our location.  Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Sarah

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff were very helpful and friendly. The room was very comfortable, the gas fire place was a nice touch. It was a shame he rainy weather prevented us from sitting on the balcony.
Stayed 2 nights in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 19, 2024
Dear Sarah,We're delighted to hear that you found our staff helpful and friendly.  We prioritize Providing excellent service, and we're glad we could meet your expectations.  It's lovely to know that you enjoyed the comfort of your room, and we're pleased you appreciated the cozy touch of the gas fireplace.  We're sorry that the rainy weather prevented you from enjoying the balcony; we hope you can still relax and unwind indoors.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay.  Please let us know if we can assist you with anything else.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Mar 19, 2024
Dear Susan,Thank you for a perfect score rating during your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating when we had to extend our staff due to my husband’s heart attack and hospital stay in the area. THANK YOU!
Stayed 2 nights in Feb 2024
Response from Southwest Inn at Sedona Management on Mar 12, 2024
Dear David,We're so glad to hear that our staff could assist you during such a challenging time.  Our thoughts are with you and your husband, and we wish him a speedy recovery.  Please don't hesitate to reach out if there's anything else we can do to support you both during your stay.  Take care.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable, staff very helpful and polite, would recommend.
Stayed 2 nights in Feb 2024
Response from Southwest Inn at Sedona Management on Mar 6, 2024
Dear Philip,We're thrilled that you found our hotel clean and comfortable and that our staff were helpful and polite.  Thank you for your recommendation!  We hope to welcome you back again soon.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have a charm you won’t find in a chain motel. They were clean and had a nice view. The staff was friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Southwest Inn at Sedona Management on Mar 6, 2024
Dear Tom,We're delighted to hear that you appreciated the unique charm of our rooms and enjoyed the cleanliness and view.  Providing friendly and helpful service is always our priority.  Thank you for staying with us, and we look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall best place to stay, super quiet and comfortable! Definitely a core memory staying here and being so close to the heart of Sedona.
Stayed 2 nights in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 5, 2024
Dear Antonio,Thank you for your kind words!  We're delighted you had a wonderful stay with us and enjoyed the quiet and comfortable atmosphere.  We strive to provide a memorable experience for all our guests, and we're glad we could contribute positively to your time in Sedona.We look forward to welcoming you back in the future!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Leigh

Stayed 2 nights in Mar 2024
Response from Southwest Inn at Sedona Management on Mar 27, 2024
Dear Leigh,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Better beds would be only complaint.
Stayed 2 nights in Feb 2024
Response from Southwest Inn at Sedona Management on Mar 5, 2024
Dear Jeff,Thank you for your feedback!  We're glad to hear that our staff was helpful during your stay.  We appreciate your suggestion regarding the beds and will consider it for future improvements.  We hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved fireplace.Hot tub. Felt safe
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 29, 2024
Dear Jim,We're delighted you enjoyed the fireplace and hot tub and felt safe during your stay.  Thank you for sharing your positive experience with us!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Debra, Sun City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, quiet and close to shopping and hiking. Breakfast was good. We will definitely come back.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 27, 2024
Dear Debra,We are very happy you had a nice stay with us. We hope to see you soon. Thank you Southwest Inn Team

6/10 Okay

Marie

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
I thought it was overpriced. Everywhere in town is overpriced, to be fair. But for what you got, a nice motel, but no where near a 5 star property, comparitivly speaking, I still think it was overpriced.
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 26, 2024
Dear Marie,We appreciate your feedback and understand your perspective.  We strive to offer fair pricing for the quality and amenities provided.  Your comments will be considered as we continue to improve our services.  Thank you for sharing your thoughts with us.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location! Staff friendly. Breakfast options were good. Was nice having a fire place in the room.
Stayed 3 nights in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 23, 2024
Dear Cara,We're delighted to hear that you enjoyed your stay with us!  It's wonderful that you appreciated our convenient location, friendly staff, and breakfast options.  We're glad you liked the fireplace in your room as well.  Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property has a virtual check in machine that simply does not work. I checked in around 10:30PM and as it was late I was helped by a virtual lady. The communication was poor, her micro wasn’t working, it took a while but she finally managed to print the room keys, which were not working so I had to come back and start over. Annoying process. I was traveling from Las Vegas and they have such an amazing and friendly check in virtual machine at the hotel… Be aware to arrive early to your check in!
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 21, 2024
Dear Fernando,We apologize for the inconvenience you experienced during the check-in process.  Providing a seamless and efficient experience is important to us, and we regret that the virtual check-in machine did not meet your expectations.  Your feedback will be shared with our team to address any technical issues and improve communication.  We appreciate your patience and understanding and hope to welcome you back for a smoother and more enjoyable stay in the future.  Thank you for bringing this to our attention.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept Inn with a very nice simple breakfast included. The property is close to the street however and traffic can be noisy at times. Everyone we contacted with the staff was friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Dave on Feb 17, 2024
Thanks for your kind review Jeffrey. I appreciate you taking the time and effort to write your wonderful note.I hope you visit us again soon.Warmest regards,DavidSouthwest Inn of Sedona

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, everything was clean and in good condition
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 13, 2024
Dear David,We're pleased to hear that your check-in process was easy and that you found everything clean and in good condition during your stay.  Providing a seamless and comfortable experience for our guests is our priority.  Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.  Please let us know if there's anything else we can do to enhance your experience.  Thank you for choosing our hotel!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Katherine and Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought perhaps this was more of a resort. But our room was just fine. Clean. Huge bathroom area. But definitely a motel type place on a main road. Breakfast was actually better than expected. So I would recommend. A little pricey compared to another condo we stayed in
Stayed 1 night in Jan 2024
Response from Southwest Inn at Sedona Management on Feb 7, 2024
Dear Katherine,Thank you for sharing your experience with us.  We appreciate your positive comments about the cleanliness and spaciousness of your room, including the large bathroom.   We're glad to hear that our breakfast exceeded your expectations.  While we aim to provide a comfortable stay, we understand that preferences vary.  Your feedback is valuable, and we'll use it to improve continually. We hope the overall experience was enjoyable, and we appreciate your recommendation.  We'd be delighted to host you again if your travels bring you back to the area.  Safe travels!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, were very clean!!! Staff was excellent, i was very suprised the window seals literally had 0 dust/dirt not even in the corners, u can tell the staff cares about cleaning rooms, not like alot of other hotels.. we were very pleased, beds and pillows very comfortable. We travel alot and this is the 1st time we have stayed here, we will definitely be coming bk..
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 6, 2024
Dear Tonya,Thank you for your glowing review!  We're thrilled to hear that you were impressed with the cleanliness of our rooms and the attention to detail by our staff.  Your satisfaction is our priority, and we're delighted that you found the beds and pillows comfortable.  We appreciate your kind words and look forward to welcoming you back on your future travels.  Safe journeys!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Southwest Inn at Sedona Management on Feb 13, 2024
Dear Shelly,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here in every way.
Stayed 3 nights in Jan 2024
Response from Southwest Inn at Sedona Management on Feb 2, 2024
Dear Janet,We're delighted to hear you enjoyed your stay with us in every way!  Your satisfaction is our top priority, and we appreciate your positive feedback.  If there's anything specific that stood out or any suggestions you have for improvement, please feel free to share.  We look forward to welcoming you back for another enjoyable experience.Kind Regards,Southwest Inn at Sedona Management

6/10 Okay

Susan, Laconia

Traveled with partner
Disliked: Amenities
Convenient location to area. Rooms were a bit old and we didn’t receive our VIP items. Had to ask for pickup items for the room. Only one chair in room that was wobbly. Fridge froze all items even though we turned it down. Breakfast was just a continental. Not what was advertised. Pictures of property a little disappointing. Lobby had a virtual front desk person. Windows in dining area needed cleaning.
Stayed 4 nights in Jan 2024
Response from Southwest Inn at Sedona Management on Jan 30, 2024
Dear Susan,We sincerely apologize for the inconvenience you experienced during your stay.  Your feedback is valuable, and we appreciate you bringing these issues to our attention.  We will address your concerns with our team to ensure improvements are made.Regarding the VIP items, the condition of the room furniture and refrigerator, and the discrepancy in the breakfast experience, we are committed to promptly investigating and rectifying these matters.  Please know that your comments will be shared with the relevant departments to enhance our services and guest experiences.If you have any additional details or specific requests, please share them, and we'll do our best to address them accordingly.  We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Bridget

Stayed 2 nights in Jan 2024
Response from Southwest Inn at Sedona Management on Jan 25, 2024
Dear Bridget,Thank you for a Perfect Score Rating on your stay at Southwest Inn at Sedona.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jets in the outdoor hot tub. Also so nice to have a fire place.
Stayed 2 nights in Jan 2024
Response from Southwest Inn at Sedona Management on Jan 23, 2024
Dear Kara,We're thrilled you loved the jets in the outdoor hot tub and enjoyed having a fireplace.  Your positive feedback is much appreciated.  If there's anything else you enjoyed or if there are ways we can make your future stays even better, please let us know.  Thank you for choosing our accommodation, and we look forward to welcoming you back for another enjoyable experience!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

GISELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 19, 2024
Thank you for your wonderful review. We look forward to hosting you in the future. Kind RegardsSouthwest Inn at Sedona

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Dec 2023
Response from Southwest Inn at Sedona Management on Jan 10, 2024
Dear William,Thank you for choosing our hotel!  We're thrilled you had a great experience during your stay.  If you have any specific feedback or suggestions, we'd love to hear them.  We hope to welcome you back soon!Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Southwest Inn at Sedona Management on Jan 10, 2024
Dear Heather,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Emily

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Southwest Inn at Sedona Management on Jan 2, 2024
Dear Emily,Thank you so much for the PERFECT SCORE RATING.  At Southwest Inn at Sedona, we are always grateful to receive positive feedback.  Thank you for appreciating our staff and management's hard work and dedication.  Such ratings reflect the pride we take in our work and our property.  We would love to host you again on your next trip to the area.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and quaint
Front of hotel didn’t exactly look like the pictures as advertised or I imagined something different but seeing the room was very clean, cozy with a fireplace and small outdoor patio. We were checked in by a kiosk where a woman showed up on the screen and she said she was located in the Philippines which was alittle weird but after requesting a room on the 2nd floor for a better view she made it happen. The hotel was located near restaurants, shopping and wineries.
Stayed 3 nights in Dec 2023
Response from Southwest Inn at Sedona Management on Dec 21, 2023
Dear Kimberley,Thank you for sharing your experience with us.  We're delighted to hear that despite the initial impression of the front of the hotel, you found the room to be clean, cozy, and with nice amenities like a fireplace and a small outdoor patio.  We appreciate your flexibility with the check-in process and your request for a room on the 2nd floor.It's great to know that our hotel's location near restaurants, shopping, and wineries contributed to your overall experience.  If you have any further feedback or if there's anything specific you'd like us to improve, please feel free to let us know.  We value your input and hope to welcome you back for another enjoyable stay.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations
Really great value for the space, view and free breakfast. In a convenient and quiet part of town. Staff is very helpful and friendly. Would absolutely return.
Stayed 2 nights in Dec 2023
Response from Southwest Inn at Sedona Management on Dec 19, 2023
Dear Guest,We sincerely appreciate your positive feedback regarding your recent stay with us.  It brings us great joy to hear that you found value in our spacious accommodations, enjoyed the beautiful view, and appreciated the complimentary breakfast.  Our team is dedicated to providing helpful and friendly service, and we're thrilled to know we made a positive impression.Thank you for choosing to stay with us, and we look forward to welcoming you back on your future visits.  If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.  Your satisfaction is our priority.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Valery

Liked: Cleanliness
Not as much of a gem as advertized.
This place is right on the road, some rooms are father away. All the rooms are facing the Mountain and the road at the same time. Overall the suite is roomy, clean and renovated. But tge balcony door does not close, there is garbage pockup very early in the morning. Location is very convenient with a car.
Stayed 6 nights in Dec 2023
Response from Southwest Inn at Sedona Management on Dec 12, 2023
Dear Valery,Thank you for sharing your feedback with us.  We're pleased to hear that you found the suite roomy, clean, and renovated, and we appreciate your positive comments about the overall experience.  However, we apologize for the inconvenience you experienced with the balcony door and the early morning garbage pickup.Your comments are valuable, and we will address the door issue promptly to ensure the comfort of our guests.  We also appreciate your understanding of the location's convenience with a car.If there's anything else you'd like to share or if there are specific preferences you have for future stays, please feel free to let us know.  We look forward to the opportunity to provide you with an improved experience on your next visit.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff.
Response from Southwest Inn at Sedona Management on Feb 15, 2024
Dear Dawn,We're glad you appreciated our excellent location and found our staff friendly.  Thank you for your feedback!  We hope to welcome you back for another pleasant stay in the future.  Please let us know if we can assist you with anything else.  Thank you for choosing our hotel!Kind Regards,Southwest Inn at Sedona Management

2/10 Terrible

louis

Stayed 2 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Dec 5, 2023
Dear Louis,I am deeply disappointed to learn about your recent stay at Southwest Inn at Sedona.  I wish you had told our staff about your problems when you were here; we could have fixed them.  Please accept my sincerest apologies.Sincerely,Southwest Inn at Sedona Management

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Southwest Inn at Sedona Management on Dec 21, 2023
Dear Tina,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Southwest Inn at Sedona.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Southwest Inn at Sedona hotel soon!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Gina

Stayed 4 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Dec 19, 2023
Dear Gina,Thanks for rewarding us with a PERFECT SCORE RATING for your Southwest Inn at Sedona hotel stay.  You have brought a smile to our faces.  Thank You for appreciating our courteous staff's efforts to make your stay in Southwest Inn at Sedona as pleasant as possible.  We can't wait to host you again next time you're in the area.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Kekuhi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the special wine bottle welcome; warm pool; easy going atmosphere; yummy cafe next door; my jacuzzi tub and the floor level room
Stayed 2 nights in Nov 2023
Response from Dave on Nov 25, 2023
Thank you for your amazing review. We really appreciate you taking the time to write such a kind note about us.I hope you will consider another visit soon.Warmest regards,DavidFront deskSouthwest Inn of Sedona

10/10 Excellent

Kay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 21, 2023
Dear Kay,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Southwest Inn at Sedona.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Southwest Inn at Sedona hotel soon!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 14, 2023
Dear Connor,Thank You for the PERFECT SCORE rating of your experience at Southwest Inn at Sedona!  We are thrilled that you loved your stay.  We'd love to host you again in the future.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

eun m

Stayed 3 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 14, 2023
Dear Eun,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again next time you visit the area.Kind Regards,Southwest Inn at Sedona Management

6/10 Okay

John

Disliked: Staff & service, amenities, property conditions & facilities
Access to lobby and breakfast not available until 7:30am- too late. Could not check out until 7:30- very inconvenient.
Stayed 2 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 13, 2023
Dear John,Thank you for taking the time to share your feedback with us.  We apologize for any inconvenience caused by the limited access to the lobby and breakfast, starting at 7:30 am.  We understand the importance of early check-out options and are sorry for any inconvenience this may have caused.  Your comments will be shared with our team to explore ways to enhance the guest experience, including earlier access options.  We appreciate your understanding and hope to have the opportunity to better serve you in the future.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 14, 2023
Dear Kaitlin,Thanks for rewarding us with a PERFECT SCORE RATING for your Southwest Inn at Sedona hotel stay.  You have brought a smile to our faces.  Thank You for appreciating our courteous staff's efforts to make your stay in Southwest Inn at Sedona as pleasant as possible.  We can't wait to host you again next time you're in the area.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Spasen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Moldy muffins in lobby reason for 1 star for staff and service rating
Stayed 1 night in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 8, 2023
Dear Spasen,We apologize for the issue with the muffins in the lobby.  This is not the level of service we strive to provide.  We appreciate your feedback, and we will address this matter to ensure it doesn't happen in the future.  Please feel free to reach out if you have any further concerns or if there's anything else we can do to improve your experience.  Thank you for bringing this to our attention.Sincerely,Southwest Inn at Sedona Management

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfy rooms. Pleasant southwest decor, gas fireplace, large bathroom w marble bath shower. Large private veranda with table and chairs. Convenient location a few miles south of the congested tourist area, so in a relaxed part of town with (locals’) restaurants close by. Zero complaints; so happy we stayed there.
Stayed 2 nights in Nov 2023
Response from Southwest Inn at Sedona Management on Nov 7, 2023
Dear Fred,We're thrilled you had a pleasant stay at our property.  It's wonderful that you appreciated the comfortable rooms, southwest decor, and the convenient location in a more relaxed part of town.  We aim to provide a delightful experience for our guests, and your positive feedback is truly appreciated.  We look forward to welcoming you back in the future.  Thank you for choosing our property!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

kishore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient property in all aspects. Not too pricey
Stayed 2 nights in Oct 2023
Response from Southwest Inn at Sedona Management on Nov 7, 2023
Dear Kishore,We're delighted to hear that you found our property excellent and convenient during your stay.  We aim to provide a great experience for our guests at a reasonable price.  Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.  Thank you for choosing our property!Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

John

Traveled with family
Liked: Amenities
Very nice and spacious and it had a balcony with chairs and table.
Stayed 1 night in Oct 2023
Response from Southwest Inn at Sedona Management on Nov 8, 2023
Dear John,We're delighted you enjoyed your spacious room with a balcony featuring chairs and a table.  It's wonderful to know that you had a comfortable and pleasant stay.  If you have any more feedback or anything else we can assist you with, please don't hesitate to reach out.  We look forward to welcoming you again in the future.Kind Regards,Southwest Inn at Sedona Management

10/10 Excellent

Gregg Alan

Stayed 2 nights in Oct 2023
Response from Southwest Inn at Sedona Management on Nov 22, 2023
Dear Gregg,We are delighted to receive your All-Star Vote!  Thank you very much! It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Southwest Inn at Sedona many more times.Kind Regards,Southwest Inn at Sedona Management

8/10 Good

Sheryl

Lots of light at night, clear areas to walk, railings
Stayed 1 night in Oct 2023
Response from Southwest Inn at Sedona Management on Nov 1, 2023
Dear Sheryl,We appreciate your positive feedback regarding the well-lit areas, clear pathways, and the presence of railings.  Ensuring a safe and well-lit environment for our guests is our priority.  Your comments are valuable, and we're pleased to hear that these aspects of your stay were to your satisfaction.  We look forward to welcoming you back for another enjoyable visit.Kind Regards,Southwest Inn at Sedona Management