Ratings based on 1,024 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
we only stayed one night, but got a nice spacious room with fireplace and very cozy. It also had a little sitting area right outside, covered. There as a little pool and spa at the hotel but we did not use it. Breakfast was very nice and the staff was very helpfull and pleasant at all times. The location from the Sedona centre is a little far/not walking distance but you can easily drive to all the places for hiking etc.
Comment from Hotel Management
Jul 22, 2017 by Joe Jones - GM, Hotel Management
Hello, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Southwest Inn at Sedona. Every room at the Southwest Inn has a fireplace & our guests love it. We are pleased to hear that you also enjoyed all the aspects of our hotel amenities & services. We welcome the opportunity to serve you again and again in the future! Until Next Time, Joe Jones General Manager
3 out of 5
by A verified traveler

Decent hotel

Posted Jul 5, 2017
Hotel staff was friendly and the grounds were nice. Room could use a little updating but clean. Pool and hot tub left a bit to be desired and the breakfast consists of frozen burritos and bland cereal.
Comment from Hotel Management
Jul 6, 2017 by Joe Jones - GM, Hotel Management
Hello, We apologize for not exceeding your expectations. The hotel has recently gone under new management & we are working on a renovation plan. We are hoping to complete the improvement of our guest rooms and exterior hotel building in the coming months. While we prepare for our property improvement plan, our team is working hard to provide clean & comfortable rooms along with superior service to our guests. Thank you for choosing to stay with us at The Southwest Inn at Sedona! Warmest Regards, Joe Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Overall this is a fairly nice motel. We cam up for a couple days while visiting Phoenix. It was a fairly short trip. The air conditioner was loud, but having air conditioning in July in Arizona was well worth the inconvenience. The location was nice because it was away from the tourist-heavy area. Close to good food and excellent trails on the northwest side of Sedona. We went hiking at 5 am so I cannot vouch for the breakfast since it opened later in the morning. I would definitely stay at this motel again.
Comment from Hotel Management
Jul 5, 2017 by Joe Jones - GM, Hotel Management
Hello, We are extremely appreciative of your very useful feedback. We will definitely look into that loud AC unit. Our guests comfort is very important to us. We are glad to here that our West Sedona location was convenient for you and can't wait to see you again! Sincerely, Joe Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicsgo Il

West Sefona location

Posted Jul 4, 2017
This hotel was nice, clean, and comfortable. Decor was outdated. Breakfast was plentiful if you eat gluten. I do not and was disappointed by the offerings, hotel was "good enough" and we would probably stay there again,
Comment from Hotel Management
Jul 4, 2017 by Joe Jones - GM, Hotel Management
Hello Missy, Thank you for taking the time to provide us with your very useful insight. We strive to exceed the expectations of all of our guests. We appreciate your comments about aspects of the room needing updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. Our rooms will be getting new paint, furniture, window treatments, carpeting, in-room accessories, and much more! We certainly would love the opportunity to serve you again in the future! Warmest Regards, Joe Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Comfortable rooms

Posted Jun 28, 2017
I had a great experience from the moment I checked in until I checked out. The staff was very welcoming and pleasant. The room had plenty of space and was very clean. The beds were awesome to sleep on. The location was perfect and made for a very quiet and peaceful stay. I thought I was going to be bothered that the pool wasn't open 24 hours but after staying here, I think it would have taken away from the quiet and peaceful weekend I had since the pool was right outside of my room.
Comment from Hotel Management
Jun 28, 2017 by Joe Jones - GM, Hotel Management
Hello Ashley, We are absolutely delighted to hear how greatly you enjoyed your stay with us. We are pleased to hear that you slept well on our comfortable beds and enjoyed our spacious and well kept rooms. We are very proud to have been able to successfully assist you during your stay with us! We look forward to serving you again in the future! With Great Pleasure, Joe Jones General Manager
2 out of 5
by A verified traveler

Barely remodeled motel

Posted Jun 9, 2017
Pros: Good location, fairly quiet, partial views of red rocks.
Cons: Pest control. Upgrade furniture. Mattress was uneven and needs to be flipped.
Location: Lots of great restaurants nearby. Would recommend Euro Deli which is right next door for great coffee and breakfast.
Disappointed in this hotel compared to other similarly priced options in the area. It's a small place that looks like a former motel, two stories with outside access to all rooms. We were on the second floor on the end and it was fairly quiet. Access to the room was through a tight utility corridor, would not have wanted to go through it alone at night. Sofa was old and uncomfortable. Biggest issue was finding several roaches - not a pleasant experience. We stay in Sedona frequently and have never run into this issue elsewhere. Will not return.
Comment from Hotel Management
Jun 13, 2017 by Joe Jones - GM, Hotel Management
Hello, We deeply apologize for not exceeding your expectations. We take issues like this very seriously. Our pest company makes regular visits to prevent nuisances like this from being a problem. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. Our rooms will be getting new paint, furniture, window treatments, carpeting, in-room accessories, and much more! Sincerely, Joe Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel in quiet & friendly West Sedona locale

Posted Jun 4, 2017
Beautiful views of Thunder Mountain and other Sedona Red Rock sights from room balconies and its beautiful tradititonal style breakfast room. Nice variety of good foods and fresh local fruit. Friendly courteous and knowledgable staff. Beautiful, fragrant garden walkways to the suites. Lovely native style fireplaces and artwork. Comfy beds dressed in pure white linens with bath robes to match! Excellent shopping and great restaurants and cafes a short walk away. Thank you, would definitely book this treasure of an inn again! :)
Comment from Hotel Management
Jun 5, 2017 by Joe Jones - GM, Hotel Management
Hello Michelle, Thank you for taking the time in writing this spectacular review regarding your most recent stay at the Southwest Inn at Sedona! We are pleased to hear that you enjoyed so many different aspects of our hotel amenities & services. We are thrilled to hear how you enjoyed our up close and personal Red Rock mountain views, our Southwest styled breakfast room and our fragrant garden walkways! We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team. It has been a pleasure to serve you! Warmest Regards, Joe Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Nice and quite hotel on far west end of Sedona

Posted May 30, 2017
Hotel is the last hotel headed out of the west end of Sedona. It is quite and peaceful; however, it is not in walking distance to much of anything. Staff is friendly and welcoming. The included breakfast is more contenentail style than hot/cold buffet. Cereal, toast, fruit, waffles, and small frozen rice & bean burritos. Plan on going out for all meals.
Comment from Hotel Management
Jun 3, 2017 by Joe Jones - GM, Hotel Management
Hello JD, Thank you for completing the survey regarding your recent stay at the Southwest Inn at Sedona. Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you back soon. Warmest Regards, Joe Jones General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel

Posted May 18, 2017
Pros: Can park a car in front of the rooms
Cons: fireplace, breakfast
Location: good
The hotel was clean and very comfortable. Thank you. We have a baby, therefore we cannot use fireplace. An ignition fire is always there in the fireplace, so the surface of the glass of fireplace was already hot. I think it would be dangerous for baby or kids.
Comment from Hotel Management
May 31, 2017 by Joe Jones - GM, Hotel Management
Hello, Thank you for taking time in writing this wonderful review regarding your most recent stay at the Southwest Inn at Sedona. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future and for that, we thank you. Warmest Regards, Joe Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted May 15, 2017
Great little hotel, wonderful location. Would definitely stay here again!
Comment from Hotel Management
May 15, 2017 by Joe Jones - GM, Hotel Management
Hello, Thank you so much for taking the time to review our property. We truly appreciate your business and welcome the opportunity to serve you again in the future! Best Regards, Joe Jones General Manager