Cockroaches and room key PLEASE READ BEFORE U book
Posted Jul 27, 2016
2 cockroaches in the room within few hours tells you the kind of cleanliness the hotel has... Staff wasn't at all helpful or knowledgeble... Our room key didn't work for two days in a row and the staff didn't even know how to Fix it... No manager or supervisor available in 3 nights that we were there... We complained of all these things, the roaches, the room key not working and we asked the staff to make a note on our account of what had happened and non of the 3 different employees did it... We were promised a free night for the inconviniences we had and never got it, neither could get a refund. The hotel promises 100% customer satisfaction and we were not satisfied with anything whatsoever... From room cleanliness to incompetent staff... TERRIBLE EXPERIENCE!! Ever
As of today I'm still waiting for a call from an Expedia agent that was supposed to call the hotel and speak to a manager in regards to a refund.
So, TOTALLY dissatisfied with the overall Expedia and hotel EXPERIENCE ... Definitely will book with someone else next time... We Usually use cheap tickets.com and never ever had a problem, we decide to use Expedia for the first time and after all these, we'll definitely be booking are future trips thru another agent.