THE STAFF ARE THE KEY
Posted Aug 25, 2015 on HotelClub
So much , when visiting any hotel depends upon the welcome and attention you get from the staff. We encountered two both young women and both superb . The lady on reception could not have been nicer and more helpful , a real gem . Engaging and pleasant , friendly and interested without being invasive . Our waitress in the evening was also lovely . A thoroughly lovely experience , the hotel was fine ,( pillows were lumpy and hard ), this a minor problem in the scheme of things . Campanile hotels are a part of a large group and you know what to expect the difference with this one was the staff , and what a difference that makes . A little effort transforms the experience . Well done and thank you.