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Reviews of Grand Hôtel de la Seine

3 out of 5
Grand Hôtel de la Seine
14 Quai Gaston Boulet, Rouen, Seine-Maritime

Reviews

6.8
Rating 10 - Excellent. 101 out of 796 reviews" "
Rating 8 - Good. 315 out of 796 reviews" "
Rating 6 - Okay. 215 out of 796 reviews" "
Rating 4 - Poor. 115 out of 796 reviews" "
Rating 2 - Terrible. 50 out of 796 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried by some negative reviews here but this place is actually quite nice. Undergoing a complete repaint inside and out when I stayed. I found a place which is obviously striving to be the best it can become and it is right in the centre of the city. My room was very quiet and I will be using this hotel on my next visit to Rouen.
Stayed 2 nights in Apr 2024

4/10 Poor

joyce

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Melanie

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic, especially for price
Stayed 1 night in Jul 2023

8/10 Good

Stewart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel close to river and city centre.
The staff were very helpful and professional, the lift was new and the breakfast was of a reasonable quality and good choice. However the hotel required a lot of TLC and needed refurbishment particularly in the hallway and rooms/bathrooms.
Stayed 1 night in Jul 2023

8/10 Good

Jonathan, Colchester

Stayed 1 night in May 2023

6/10 Okay

Alan

Disliked: Property conditions & facilities
Dissappointed
We were very disappointed in this hotel Very run down Tired....The hair dryer in the room didnt work No toilet paper on arrival in the room...15 (Not 1 or 2) 15 Towel trolleys in the corridor leading to the room the breakfast room was tired dingy and the furniture/tables chairs needed a lot to be desired....We would stay there again
Stayed 2 nights in Oct 2022

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Although in an excellent location for visiting Rouen, the hotel is right by busy roads so very noisy, especially given the heat and no air con. Room was small but adequate. Car parking was very handy.
Stayed 1 night in Jul 2022

10/10 Excellent

Pavol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning loud, not the best choice of food at the breakfast
Stayed 2 nights in Jun 2022

10/10 Excellent

James

Stayed 1 night in Oct 2021

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Central and Good Value
Walkable location good for exploring the City Centre of Rouen
Stayed 1 night in Oct 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rouen overnight
Excellent situation. Easy walking to hisroric old town and many restaurants. Hotel was very clean, staff friendly. Needed a pass Sanataire to have breakfast. (Or negative test result) Room was small but adequate for our overnight stay. Shower was over bath. Did have a kettle and tea/coffee supplies.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok for one night
Very basic hotel with limited services. Room comfort is ok, but disappointed by the cleanliness and the condition of the accommodation.
Stayed 1 night in Jul 2021

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel in Central Rouen
24 hr reception made this an ideal stopover and the central location was great for walking to the bars and restaurants. Major building projects on the nearby quayside are affecting the approach with the main road closed.
Stayed 1 night in Jul 2021

6/10 Okay

Richard J Klein

Business traveler
Stayed 1 night in Jan 2021

6/10 Okay

Gervais Cedric

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
no no no
Lucky for me, i have only one stay at this hotel. The room was dirty, visible filth on tables and floors and worst of all mold under the leaky windows.
mold
peanuts or something from last guest
dirt
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms, good restaurant.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms with good facilities including decent shower & tea/ coffee in the rooms - most welcome after a long journey
Stayed 1 night in Aug 2019

2/10 Terrible

Suzanne

Disliked: Property conditions & facilities
Not hotel we had booked.
We wete moved hotels and the one we were booked in was dissapointing and took us 50 mins to find.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Arrived Saturday night. The receptionist was wonderful and couldn't help enough. She was an absolute credit to the Hotel. Room was fine and had all what you need. Hotel is a few hundred metres from all the sights and you have everything on your doorstep. Highly recommend this hotel.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Marco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bien situé mais lit affreux.
Très bien situé. On peut marcher vers tous les points d'intérêt à proximité. Par contre, la chambre est assez petite et le lit était horrible. Très très inconfortable.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a building site, building work going on everywhere when we arrived, we were not aware of this when we made the booking, the manager was unhelpful and rude when we complained as were most of the reception desk staff except one, the room was scruffy and very tired, the lift didn't work throughout our stay and our room was on the top (4th) floor, the toilet in our room was especially dirty, the air conditioning, climate control didn't work, the stairwells and corridors had lots of large boxes ladders and other building materials stacked in them, cables were exposed throughout the corridors and builders were working all over the hotel, breakfast on the one day we had it was poor and overcrowded. We were told by the manager to find another hotel if we didn't like it but the hotel staff would not help in this task, even though we were foreign and did not speak the language. Overall we were very dissapointed and angry that we had been miss sold this hotel by Expedia and it ruined our stay.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Hotel was being renovated, so no lift... we were on the 3rd floor.
Stayed 1 night in May 2019

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff comfortable and good value
Hotel having some renovations but did not disturb or interfere with us. Location was perfect for sightseeing the river and the beautiful town of Rouen. Staff were really helpful when asked about directions and suggestions. We didn’t eat there so can’t comment on the food but the room was Comfortable and clean - good value for a short break.
Stayed 2 nights in May 2019

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Rouen renovations
Hotel staff friendly and helpful. Hotel was clean but basic which is reflected in the price. Unfortunately for us, lots of renovation going on when we were there. Car park, lobby and corridors resembled a building site. Well situated with just a 5 minute walk to the old market square and main shopping street. Breakfast was basic but adequate.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located, renovated hotel. Not really pleasant to wake up to the sound of a hammer drill 8 in the morning.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Just ok. There is a lot of construction in the area which seems to start at Night and the building shakes from the vibration
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Convenient for Rouen old quarter. Hotel clean and staff helpful but in need of updating.
Stayed 1 night in Oct 2018

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2018

10/10 Excellent

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly helpful staff, comfortable room, although the air conditioning off is loud little.
Stayed 3 nights in Aug 2018

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean room
Turned up late at night with our child, welcomed ok.went to find it in cleaned from the previous guests. Got another room which was a triple, not the family room we paid for. This room the shower was broken. Offered free breakfast but because we had already paid for the breakfast through hotel.com there was nothing they could do. Not really a compensation due to waiting for 20 min for a room that sadder from what we paid for.
Stayed 1 night in Aug 2018

10/10 Excellent

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable rooms. Close to the cathedral and walking street.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
The room was shabby, with holes in the ceiling. The lift door was very noist. There was an elctrical noise that went on every 10 minutes all night long and ruined our nights sleep. The staff were friendly, relaxed and helpful
Stayed 1 night in Aug 2018

6/10 Okay

Kennedy

Liked: Room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Ralph, Tampa, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful air conitioning. Everything clean. Good value
Stayed 1 night in Jul 2018