Ratings based on 88 Verified Reviews

4.1 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Townsville, Australia

Posted Jan 8, 2019
Large clean room with kitchenette facility which is handy for a longer stay. Conveniently located close to Dhoby Ghaut or Bras Basah MRT stations. Walking distance to Raffles which unfortunately for us is still under renovations during our visit! Staff were friendly and very helpful during our stay. We would definitely stay here again as it is also close to Rangoon road if your a little more adventurous and willing to try some of the local cuisine!
Comment from Hotel Management
Jan 9, 2019 by With Heartfelt Appreciation, Hotel Management
Dear Bob, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your awesome feedback. All of us are delighted you had an enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you have been highly impressed with our service and we are truly thankful for your kind compliment. All of us are heartened to learn you have found our location convenient. We are indeed proud to be located in this area with her eclectic mix of modern buildings and beautifully restored conservation shop-houses and having easy accessibility to various cultural enclaves nearby. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by A verified traveler

Posted Dec 31, 2018
Citadines at Mount Sophia offers comfort (including space), services (except a restaurant), a good location (in the heart of SG, with a good view of the city from higher floors) and standing (studio are well designed) for an affordable price. May it be for a short or a long stay, Citadines is a good choice.
Comment from Hotel Management
Jan 1, 2019 by With Heartfelt Appreciation, Hotel Management
Dear Luc, Dear Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing to stay at our serviced residence and for awarding a perfect rating for your stay. It is always such a boost for all of us when we know our residents have enjoyed all aspects of their stays as it truly inspires us to continually strive to provide the best service, facilities and products for our residents. We sincerely hope our serviced residence will now be your choice lodging whenever you are back in Singapore. Do let us know if there is anything we may assist you with your future stays as we would be most pleased to help. We have truly enjoyed hosting you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. All of us would also like to wish you a brilliant and happy new year! Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Posted Oct 7, 2018 on Hotels
Comment from Hotel Management
Oct 8, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Cheerry, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. Please be assured your stay experience is very important to all of us and if there is anything we may assist you with your future stays at our residence, we invite you to contact us. It is truly our great pleasure and privilege to host you at our serviced residence and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Posted Oct 6, 2018 on Hotels
The receptionist staffs are friendly. But the housekeeping staff showed unhappy face when passing extra tea/coffee and towels that we requested.
Comment from Hotel Management
Oct 8, 2018 by With Sincere Apologies, Hotel Management
Dear Nella, Thank you for choosing our serviced residence for and for your valuable feedback regarding our Housekeeping team member’s service attitude when you had requested for extra tea, coffee and towels. We sincerely apologise for the disappointment caused to you. We have traced your stay in our 2-bedroom apartment at #625 and assure you we shall be counselling our team member concerned. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by A verified traveler

Posted Sep 29, 2018
Comment from Hotel Management
Oct 1, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Valued Resident, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ballarat

Great Apartment, Great Location

Posted Sep 23, 2018
This Apartment block is reasonably priced, is quite spacious and conveniently located between 3 different MRT stations including the large interchange Dhoby Ghaut. There are convenience stores nearby and a food court that is part of the complex. The staff are friendly and helpful. We will definitely stay there again on our next trip to Singapore.
Comment from Hotel Management
Sep 23, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Paul, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and further spur our passion to provide the best service in our industry. It brings us so much joy to learn you shall be returning to stay with us again and if there is anything we may assist you with your future stays, we invite you to contact us as we would be very happy to be of assistance to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back soon. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Excellent choice

Posted Sep 21, 2018 on Hotels
Really great place, good value for money, great location. We ended up with a studio and a one bedroom apartment.
Comment from Hotel Management
Sep 21, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Abby, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for sharing your stay experience. We are delighted you had an overall enjoyable stay with us and have found your stay to be of good value. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler from Melbourne

Posted Sep 18, 2018
Nice hotel. Would probably will come back again and recommend to my friends.
Comment from Hotel Management
Sep 19, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Jason, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you shall be recommending our residence and we are truly thankful for your kindness. We are elated you shall be returning to stay with us again and we are truly grateful for your loyalty. If there is anything we may assist with your future stays, please do not hesitate to let us know as we would be most happy to be of assistance to you.. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by A verified traveler

Excellent service & fresh room

Posted Aug 6, 2018 on Hotels
We arrived very early in the morning and the security/ night staff were excellent in accommodating us. They gave us great suggestions for breakfast, withdrawal of currency and places to go before check in. The room was impeccable and a good size for my family. We would definitely return.
Comment from Hotel Management
Aug 7, 2018 by With Heartfelt Appreciation, Hotel Management
Dear Richard, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for your positive feedback. We are delighted your lovely family and you had enjoyed all aspects of your stay with us and have found our apartment ideal for your family's stay requirements. It brings us much joy to learn you shall definitely return to stay with us and we cordially invite you to contact us if there is anything we may assist you with your future stays. We truly hope you will now make our residence your choice accommodation whenever your travels bring you back. All of us are truly humbled and grateful for your lovely compliments for our service, especially for our Night Security team members Mohamed and Jufri, as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for giving us the great privilege and pleasure of being of service to your lovely family and you. We earnestly look forward to welcoming you back. We are at your service. Your valued support and trust are much appreciated. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by A verified traveler

Highly recommended to family with young kid

Posted Jul 28, 2018 on Hotels
Perfect location, excellent service, many food choices around.
Comment from Hotel Management
Jul 30, 2018 by Mubin, Hotel Management
Dear LAI MAN, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed all aspects of your stay with us and had found our central location ideal and convenient. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. Your valued support is much appreciated. Kind regards, Mubin Omar Curator, Resident Experience