Ratings based on 241 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for spring break

Posted Mar 20, 2017
GREAT HOTEL RIGHT OUTSIDE OF SAN ANTONIO, BUT CENTERED TO ALL OF OUR SPRING BREAK DESTINATIONS, THE ROOM WAS VERY CLEAN AND CONFORTABLE, THE KIDS ENJOYED THE POOL. Breakfast was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Nice and clean hotel

Posted Mar 15, 2017
Nice Room exelent services and ideal for family with kids
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Very conveniently located to highways, food and shopping.
Comment from Hotel Management
Dec 27, 2016 by Front Desk Staff, Hotel Management
Thank you for the kind comments and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Very good hotel comfortable nice location the people very helpful
Comment from Hotel Management
Dec 27, 2016 by Front Desk Staff, Hotel Management
Thank you for the kind comments.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2016 on Hotels
1 out of 5
by A verified traveler

No AC, rude staff, no accountability

Posted Nov 13, 2016 on Hotels
Our AC did not work and the room was miserably hot. The main hotel area and halls were kept very cold to help with non working room AC. Our room never got below 80 and they refused to do anything about it since we booked thru hotels.com and not directly with them. Hotel front lady was extremely rude and uncooperative. Worst stay ever!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2016
My first time at this hotel. I will use it again on my next trip to San Antonio.
Comment from Hotel Management
Oct 27, 2016 by Front Desk Staff, Hotel Management
Thank you for the kind comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Tahoe

great hotel

Posted Oct 11, 2016
Hotel was easy to get to off of 35. Desk clerk at check in was very informative about the area. My wife and I stayed for 4 days and had nothing but good experiences.Room was cleaned every day and the breakfast was good. Had enough choices to pick from. The food area was kept spotless. Can't think of any negative thing av\bout the hotel.
Comment from Hotel Management
Oct 13, 2016 by Front Desk Staff, Hotel Management
Dear Guest, Thank you for your wonderful feedback and hope to see you again soon.
1 out of 5
by A verified traveler

Bad hotel!

Posted Sep 30, 2016 on Hotels
This was probably the worst hotel I ever stayed in!!!!!! Staff was rude and extremely unhelpful! Towels were dirty and the decor was very outdated!
5 out of 5
by A verified traveler from silsbee tx

great place to stay

Posted Sep 5, 2016 on Hotels
Joined the IHG club while there
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Guest, Hope you had a wonderful stay and again thank you for joining IHG club. Front Desk Staff