The room was a loft and was spacious however we encountered a problem with the check-in. We fully paid for 3 nights and arrived around 830PM. There was no check-in area which I expected, however there was a number to call for late arrivals. I called the number and nobody answered. Fortunately there was a restaurant next door who knew the management for the room and they were able to contact them to check us into our room. However we found out that they had given away our room even though we had fully paid for it. We ended up using the owner's room instead. There's fine print in the reservation which says that if you arrive after 7PM you will not be able to check-in, however you won't catch this unless you read all the fine print. We were not provided with any email or phone call that told us we won't have a room or be able to check-in when we arrived or to ask us if we are running late.