Ratings based on 230 Verified Reviews

4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from San Francisco

Smoking rooms are a health hazard

Posted Sep 17, 2017
As a non-smoking room wasn't available, we booked a smoking room thinking it would compare to other smoking rooms we had previously stayed in, with only a mild scent of tobacco. But stepping out of the elevator on the 9th floor there was already a strong smell of smoke. Inside the room it was overwhelming. Knowing how bad it was, they had placed a large portable air purifier in the room. This was comical as they could have added nine more and it would have had no effect. Instead, they should be regularly deep cleaning the carpet, drapes, upholstery, etc. which clearly they don't do. We spoke to the evening manager working on the 14th and asked for a non-smoking room which he refused to give without us paying an upgrade charge of an additional IDR 1,500,000 / $115. They know how bad these rooms are but still required us to pay. So we stayed in our original room and I woke up with a headache which I'm certain was caused by the air in the room. On a positive note, other than this, the rooms, pool, gym, and hotel overall are great. The staff are amazing. If you can get a non-smoking room, I'd recommend the hotel. But until they start regularly deep cleaning the smoking rooms, for your health I'd avoid those.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kochi, India

Posted Aug 20, 2017
All good people. Excellant service. Very caring and friendly people. Property is excellant. Loved being there. And will be there again
4 out of 5
by Jimmy

Ok

Posted Jul 8, 2017 on Hotels
Ok
5 out of 5
by Goh

Awesome

Posted Jun 28, 2017 on Hotels
wonderful stay
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
4 out of 5
by Fenny Yunita

This traveler left a rating score only Posted May 26, 2017 on Hotels
3 out of 5
by Maria

This traveler left a rating score only Posted May 4, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel in Semarang

Posted Apr 23, 2017
We were in Semarang over the Easter weekend and had a great time! Staying in Crowne Plaza certainly enhanced our experience; it was nice coming back to a strong hot shower and comfortable bed. The reception was always smiles and accommodated our request for late check out. Location was ok, you can get to places by taxi cheaply. Would highly recommend!
5 out of 5
by Tan

Good hotel

Posted Apr 20, 2017 on Hotels
Perfect
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 17, 2017 on Hotels