We booked for 8 nights but only ended up staying 1 night. There was a problem at check in and I had to go back down to the lobby until they could get me another room. After a long trip this was very inconvenient.
The last straw was the next morning. The water from the bathroom sink faucet was brown and dirty. I went down to complain and was informed the problem would be fixed in an hour. They took me to a nearby budget hotel so I could take a shower in clean water. After I returned they said the problem was fixed. When I turned on the water it was now DARK BROWN and I recorded this on my phone.
I then asked to speak with the general manager, Stephane Fagez, who said he could not guarantee when the issue would be resolved. I stated this was unacceptable for a 4 star hotel. In the end, they moved us to a nearby hotel for the duration of our stay.
I had stayed long enough to see that this hotel is not well maintained. From the lack of adequate A/C in the lobby to the decaying bathroom fixtures and dim lighting, there are many repairs needed.
On the positive side, I want to note that Mr. Fagez and the front office manager (Mega) were professional, empathetic, and patient in dealing with me and other guests who were loudly complaining about the water issue. The problem was not the hotel staff who did their best in a bad situation, but it was the poorly maintained facilities and infrastructure at the hotel.