Ratings based on 379 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel in downtown

Posted Aug 4, 2017
Pros: Quiet place
Cons: Bathroom for disable people
Location: N/ A
Expedia OVERCHARGE S people People at the reception should be more inviting and the loby less streesful
Comment from Hotel Management
Aug 7, 2017 by Leah Crelley, FOM, Hotel Management
Thank you so much for your review! I am sorry that you had an issue with Expedia, but we hope you enjoyed your stay with us and we look forward to welcoming you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Excellent staff.

Posted Jul 23, 2017
The entire experience at Hampton Inn was flawless. The rooms were clean and comfortable. The staff especially Leah, anticipated and fulfilled all our requests from early checkin to directions and restaurants throughout our stay. Planning to stay there again.
Comment from Hotel Management
Jul 26, 2017 by Leah Crelley, GSM, Hotel Management
Thank you so much for your kind words about me and the rest of our staff! It was my pleasure to assist as best as I could and we cannot wait to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Clean and quite. Not to far off the interstate but far enough from traffic. Has shopping close by and a casino with shuttle.
Comment from Hotel Management
Jul 13, 2017 by Leah Crelley, GSM, Hotel Management
Thank you so much for your recent stay and your feedback! We are thrilled to see that you enjoyed your stay with us and we cannot wait to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Nice hotel

Posted Jul 11, 2017
Close to Seneca Falls and Waterloo. Nice places to eat that's close. Would stay here again. Indoor pool was very relaxing after a long day site seeing. *****************************************************************************************************************************************************************************************************************************************************
Comment from Hotel Management
Jul 13, 2017 by Leah Crelley, GSM, Hotel Management
Thank you so much for your recent stay and your feedback! We are thrilled to see that you enjoyed your stay with us and we cannot wait to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good location.

Posted Jul 3, 2017
Hotel was in a good location. Helpful and friendly staff.
Comment from Hotel Management
Jul 4, 2017 by Leah Crelley, GSM, Hotel Management
Thank you so much for your feedback! We are thrilled to see that you enjoyed your stay with us and we hope to welcome you back again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Staff superb.

Posted Jun 2, 2017
Pros: Staff
Cons: Absolutely perfect!
Location: Wineries. Montezuma was very nice. Try the Diamond,and Fat Frog wine. Sauders an absolute must. Waterloo outlets only ok.
Ben at desk superb! Diane ( Lady Di) extremely friendly. She made the stay a memorable one. Rooms were very nice. Clean and roomy. Breakfast offered was amazing. I thought the bagged breakfasts "to go" was an ingenious idea. Snacks and coffee always available. Overall a perfect stay!!
Comment from Hotel Management
Jul 4, 2017 by Leah Crelley, GSM, Hotel Management
Thank you so much for your recent stay and your kind feedback! So happy to hear Ben and Diane were able to make a lasting impression and we hope you will come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Very Impressed!

Posted May 1, 2017
Cons: If possible, not letting the noise level from room above go till almost 12:30 in am. We did not sleep much that evening.
Location: Location was fine, but I felt things were so spread out but we did manage to find what we came to see. Not enough to do around there.Caroly
We found the staff the best part of the stay. Everyone acknowledged you, said good morning, reception desk staff was exceptional. You felt like if anything went wrong, you could go to them immediately and it would be taken care of. The room was very clean which is a plus. We enjoyed our stay immensely. One evening we were surprised to come back to our room and find rose petals, on floor and bed, with towel swans and some candy in the wings of the swan. We were very impressed and called down to the desk to say thank you. It was our 52nd anniversary and it was a very thoughtful thing to do.
4 out of 5
by Stephen

Nice stay

Posted Apr 18, 2017 on Hotels
Nice hotel , with a friendly staff . Breakfast was ok . Staff did a great job of keeping the food supply refilled . Pool and weight room is enjoyable . Close to the new casino and they offer shuttles to and from the casino as well .
Comment from Hotel Management
Apr 28, 2017 by Kelly, Hotel Management
Thank you for your recent stay and for writing a survey for us. We truly appreciate your feedback and I hope you will visit us again soon!
5 out of 5
by Christine

Great stay

Posted Apr 15, 2017 on Hotels
Very nice hotel. Comfortable room, friendly staff.
Comment from Hotel Management
Apr 28, 2017 by Kelly, Hotel Management
Thank you for your comments about the hotel. I appreciate your business and I hope you visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from near Boston, MA

Excellent stay in Seneca Falls!

Posted Apr 12, 2017
Pros: very clean and comfortable!
Cons: Two of the three treadmills stopped suddenly after running about a mile
Location: I was attending a class nearby... had lunches at the Deerhead and Parker Tavern - both pretty nice
The Hampton Inn was very welcoming - from cookies and tea when we arrived Friday night, to a very clean room and friendly staff. A very pleasant stay!
Comment from Hotel Management
Apr 28, 2017 by Kelly, Hotel Management
Thank you so much for your review. I am very sorry about the treadmills doing that. I am looking into this. I am happy to know you enjoyed the cooked and tea! I hope you will visit us again soon!