Dear Robin, Thank you for reaching out to us. While we're happy your room was clean overall, please accept our apologies if we let you down on this occasion. Rest assured that we've brought your feedback to our housekeeping and maintenance teams' attention so we can ensure history doesn't repeat itself. We never want to leave any of our guests disappointed, so it's our hope you'll consider revisiting us so we can show you what an amazing stay looks like.

We apologize greatly that our property fell short of your expectations, Sir. We do under any given circumstances attempt to provide the most hospitable and welcoming environment for all our guests.

Dear Janine, Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about the age of the property. We'll keep your comments in mind for future updates. If you're in the area again, please consider coming back to see us.

We are glad to hear that you were able to enjoy our amazing location. We hope you had a blast checking out the lake. However, we want to apologize for falling short of expectations during other aspects. Our team is always available to help accommodate requests and help resolve any issue you may encounter, so thank you for bringing your deadbolt lock issue to our attention. Additionally, we are sorry for any cleanliness and maintenance problems inside your room; we will take care of them right away. We would love another chance to impress you the next time you are in town.

Dear Carlos, Thank you for the feedback. We are sorry the level of cleanliness delivered to you was not up to par with what we normally provide here. We do wish you were able to let our team know the situation of your room so that they could deliver spotless cleaning on the spot, and so you could enjoy the rest of your stay peacefully. Nonetheless, we wish you safe travels ahead and hope to see you again someday.