All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
There was issues with mold on some of the furniture and a strong moldy odor. Bathroom sink clogged and took a long time to drain. Otherwise the room was clean
Robin
Stayed 2 nights in Sep 2021
Response from Guest Relations on Sep 20, 2021
Dear Robin,
Thank you for reaching out to us. While we're happy your room was clean overall, please accept our apologies if we let you down on this occasion. Rest assured that we've brought your feedback to our housekeeping and maintenance teams' attention so we can ensure history doesn't repeat itself. We never want to leave any of our guests disappointed, so it's our hope you'll consider revisiting us so we can show you what an amazing stay looks like.
The pictures are deceiving. Said balcony nope none.. There where spiders and cob webs in the room.. We had a kitchenete room nothing in the cabinets. Doesn't say that. Needs some help.
Room smelled of fumes. Rat traps observed on premises. Men sitting outside of rooms with shirts off.
John
Stayed 3 nights in Aug 2021
Response from Junior Manager on Aug 16, 2021
We apologize greatly that our property fell short of your expectations, Sir. We do under any given circumstances attempt to provide the most hospitable and welcoming environment for all our guests.
It was clean and allowed pets. The staff were all helpful and very friendly.
Verified traveler
Stayed 1 night in Jul 2021
8/10 Good
Verified traveler
Traveled with family
Jul 26, 2021
Liked: Cleanliness, staff & service, amenities
This is a motel. The room smelled heavily of mildew, but none was visible. The air conditioning unit worked, although the room was very hot at check-in and took a while to cool off.
The front desk staff was very friendly and gave good dinner recommendations.
The room was fine - nothing special, but for the price, I didn't expect anything great. The common areas were dated, worn, dirty, and HOT! All in all, about what you'd expect for $116 in a tourist town in July. Just needed a place to sleep, so it fit the bill. The room itself was clean and completely adequate for our needs.
The reception was quick and easy and friendly. The hallway carpets and walls were stained and had a beat up frat house look- old torn up couch in hall, holes in wall, chipping paint... The water was dangerously scalding hot. The advertised photo of breakfast was actually an empty room, thankfully there is a Dunkin’ Donuts next door. The room in no way resembled what was presented online- the actual room was a considerable downgrade. Not enough lipstick to cover this place up. The exit door doesn’t close without pushing it and the other exit door was unlocked. Nice ice maker.
Janine
Stayed 1 night in Jul 2021
Response from Guest Relations on Aug 24, 2021
Dear Janine,
Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about the age of the property. We'll keep your comments in mind for future updates. If you're in the area again, please consider coming back to see us.
The location was nice. Minutes away from Seneca Lake. The property itself wasn’t that bad on the outside but the room itself was BADDD. The deadbolt didn’t lock, there were spills of some sort dried running down the walls, very “rough” condition for the amount of money paid. Room was very small.
Verified traveler
Stayed 1 night in Jun 2021
Response from Guest Relations on Jun 19, 2021
We are glad to hear that you were able to enjoy our amazing location. We hope you had a blast checking out the lake. However, we want to apologize for falling short of expectations during other aspects. Our team is always available to help accommodate requests and help resolve any issue you may encounter, so thank you for bringing your deadbolt lock issue to our attention. Additionally, we are sorry for any cleanliness and maintenance problems inside your room; we will take care of them right away. We would love another chance to impress you the next time you are in town.
Checking in was fine very helpful, hotel condition is horrible, I should had listened to the reviews, as soon as you open the door to the building to walk in you get this bad smell dirty smell that stays in the old carpets that the hall way is carpeted with, walls like like they are 40 years old and the room was dirty old sofa that look like it was pick up I the side of the road, we had to lay the towels on top of the dirty sheets to be able to sleep on the bed, so yeah this is the sound time I stay for these hotels and I guess this chain doesn’t really care about hospitality.
Carlos
Stayed 2 nights in May 2019
Response from Guest Relations on May 28, 2019
Dear Carlos,
Thank you for the feedback. We are sorry the level of cleanliness delivered to you was not up to par with what we normally provide here. We do wish you were able to let our team know the situation of your room so that they could deliver spotless cleaning on the spot, and so you could enjoy the rest of your stay peacefully. Nonetheless, we wish you safe travels ahead and hope to see you again someday.
Dodgy area!
Cheaper than other hotels in area but wouldn’t say we felt 100% safe. Not a room to hang out in.
Sherri
Stayed 2 nights in Sep 2018
2/10 Terrible
samuel
Sep 24, 2018
Disliked: Room comfort
Terrible night, many noises, people running dwn the hall screaming and swearing. Our 2 night stay became one night.
samuel
Stayed 2 nights in Sep 2018
4/10 Poor
Franklin
Aug 30, 2018
Fair
I don't have high expectations for lower-end hotels, but this was not as good as I expected. The bathtub had been resurfaced and was peeling and not clean. My room was untouched after my first night until I requested it be cleaned; thereafter supplies (towels, soap, plastic cups) were sporadic. One night there were approximately a dozen police/sheriff cars in the parking lot, lights ablaze. Desk clerk claimed no knowledge of why. Clerk was also unable to produce a receipt, saying she didn't know how. For $80+ per night these deficiencies are not acceptable
Franklin
Stayed 4 nights in Aug 2018
6/10 Okay
Verified traveler
Aug 17, 2018
Liked: Room comfort
We asked reception if there were restaurants near by and she suggested some in the next town. We discovered some on our own accord which were great restaurants and only a few minutes walking distance away.
Verified traveler
Stayed 1 night in Aug 2018
6/10 Okay
Emmy, Charlotte, NC
Aug 7, 2018
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was run down, but clean. Bathroom had obviously been renovated recently, but the rest of the room was falling apart. Some of the other patrons seemed pretty sketchy, but we actually stayed 5 nights without incident.
Run down older motel. 1 washer and dryer. Dryer would not work, warned by manager that it takes money sometimes. Manager was nice, but other than that....... Other hotel guests said they lived there, state supported, school bus dropped off kids. Water pressure and hot water varied by the second, cold then scalding. WIFI was bad.
For the price, this is a perfectly decent place to lay your head for the night.
Kim
Stayed 1 night in Jul 2018
6/10 Okay
Jane, Colorado
Jul 24, 2018
Liked: Cleanliness, staff & service, room comfort
This place was very clean and the staff was genuinely friendly. In fact it was cleaner than another motel I stayed in 2 weeks before. The accommodation was very basis so there was no coffee in the rooms and if you needed soap or shampoo, you needed to ask for it at reception. The bed was comfortable and the shower worked well. There was plenty of hot water. The breakfast was sufficient. The location is excellent.
Too expensive for the shoddy quality. I have stayed in motor hotels with old, ripped sheets and greasy bathrooms for $40 a night, but not close to $100. Absolutely not worth the cost and in a terrible area. I honestly would have had a better night sleep if I had slept in my car.
The hotel is very outdated. The staff actually recomended that we have breakfast across the street at a bagel place rather than the continental breakfast that is supposedly included. I didn't waste my time to check out the breakfast after seeing the room. Needs alot of TLC to get this hotel up to par.
This hotel was disgusting.... No water pressure, the ceiling was falling in, the bathroom had peeling paint... When you tell the staff they ignore you....
Russell
Stayed 4 nights in May 2018
6/10 Okay
Kanav
May 29, 2018
Kanav
Stayed 1 night in May 2018
6/10 Okay
Verified traveler
May 16, 2018
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveler
Stayed 1 night in May 2018
6/10 Okay
Verified traveler
May 1, 2018
Disliked: Property conditions & facilities
Bathtub plumbing was backwards hot water on the right instead of on the left. Stain on the rug
Clean, newly painted hotel with polite front desk staff. Expensive and definitely a 2 star hotel, but inexpensive option compared to the also overpriced alternatives in the area. Newer carpet, but furniture quite old. Bed and pillows were comfortable and big window. Bathroom is small and very outdated, but you can see that upgrades are being made in other areas.
the WORST hotel I have ever stayed in! the Jacuzzi didn't work and they said they couldn't fix it. the walls were peeling the bed had stains on it. the windows wouldn't open and it smelled HORRIBLE in there. there is a clunky box tv with 5 channels that were working and NO WIFI!! this place was disgusting
I won tickets to an event on Seneca Lake so unfortunatly this & 1 other hotel were my only choices as far as availability. This is 1 of the worst hotels I have ever stayed in. The rooms were not well kept. There were stains on the comfortor & floor. Dust & dirt in the corners of the room. Plugs fell out of the electrical outlets making it very hard to charge our phones & use a hairdryer. The bathtub had rust stains in it & an overhead light had no lightbulbs in it & was very dusty. Just overall not cleaned properly at all. If they were to clean everything & update the decor it would be savable but in it's current condition I forsee it going under. Will not ever stay here again no matter how desparate I am.