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Opiniones de Holiday Inn Express & Suites Geneva Finger Lakes, an IHG Hotel

2.5 out of 5

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 581 de 918 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 261 de 918 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 918 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 918 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 918 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Shiomara

Viaje familiar
Good service ❤️
Se hospedó 3 noches en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Thank you so much for your feedback and 5-star rating! We are thrilled to see that you had an exceptional stay with us and received great service. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Santos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
me gusto la atencion al cliente
Se hospedó 2 noches en mayo de 2022
Respuesta de Holiday Inn Express Management, el 16 may. 2022
Santos, Thank you so much for your feedback! We are delighted to hear that you enjoyed the service provided by our staff. Our team is always friendly, polite, and willing to assist our guests 24/7. We look forward to having you on your next visit to the Finger Lakes!

10/10 Excelente

María A Polanco De

Se hospedó 1 noche en enero de 2022

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018
Respuesta de Jacqueline Struzik, el 20 ago. 2018
Carlos, Thank you so much for taking the time to post a review! We look forward to your next Finger Lakes vacation!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything as expected, Clean confy and easy to get it. Not cheap but as average in the region. Recomended

8/10 Bueno

Dale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
decent
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Adriana, Staten Island

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The overall stay was good, and We will be back. Unfortunately there was a shortage of employees, and it took time to get things and a full services. But it's not a problem of the hotel alone, the entire area gets affected for it.
Se hospedó 2 noches en abril de 2024
Respuesta de Holiday Inn Express Management, el 21 abr. 2024
Thank you so much for your feedback. We want to apologize that you did not receive our usual excellent service during the duration of your stay. Please know that we have coached our team to ensure that we are providing the best service possible. We appreciate your comments and we look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Shyleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and facility were just great.
Se hospedó 1 noche en abril de 2024
Respuesta de Holiday Inn Express Management, el 21 abr. 2024
Terrific! Thank you so much for your feedback. We are thrilled to hear that you had an exceptional stay with us. We appreciate your comments regarding our staff as well. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Louise

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Holiday Inn Express Management, el 21 abr. 2024
Thank you so much for taking the time to rate your most recent stay! We are thrilled to see that you had an exceptional stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Brent

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and safe. The breakfast was good.
Se hospedó 1 noche en abril de 2024
Respuesta de Holiday Inn Express Management, el 14 abr. 2024
Thank you so much for your feedback! We are thrilled to hear that you found everything to be clean and comfortable. We also appreciate your comments regarding our hot complimentary breakfast. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Siarhei

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was surprised how clean the room and bath was. Breakfast was good, with relatively wide choice of food.
Se hospedó 2 noches en abril de 2024
Respuesta de Holiday Inn Express Management, el 14 abr. 2024
Terrific! Thank you so much for your feedback! We are thrilled to hear that you found your room to be clean and comfortable. We also appreciate your comments regarding our hot complimentary breakfast. Our breakfast consists of eggs, sausage, pancakes and so much more to provide a large variety for all of our guests. We look forward to seeing you on a return visit to the Finger Lakes!

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good stay
Se hospedó 1 noche en abril de 2024
Respuesta de Holiday Inn Express Management, el 14 abr. 2024
John, thank you so much for taking the time to give us your feedback. We are so glad that you enjoyed your stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

8/10 Bueno

Alan, North Logan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Housekeeping could have done a better job cleaning the room. Some trash cans got missed and the bathroom needed a little more scrubbing. Ran out of soap in the shower and never had the right of towels. Had to visit the front desk every night for towels.
Se hospedó 5 noches en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Alan, thank you so much for your feedback. We want to start by apologizing that the room did not meet your expectations. Please know that we have discussed this with our housekeeping staff to ensure every guest gets the most clean and comfortable room possible. We look forward to seeing you on your next visit to the Finger Lakes region!

10/10 Excelente

Eduardo

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very professional
Se hospedó 3 noches en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Thank you so much for your feedback! We are thrilled to see that you enjoyed your recent stay with us. We also appreciate your comments regarding our staff. We look forward to seeing you on a return visit to the Finger Lakes!

10/10 Excelente

Tanya, Williamsport

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place!
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Terrific! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay. We look forward to seeing you on your next excursion to the Finger Lakes!

6/10 Aceptable

Jacob

Viaje en pareja
Le gustó: Limpieza
Room we were given had all the bedding thrown in the middle of the bed. After telling the front desk they moved us to another room. They claimed it was a “suite upgrade” but the room had two queen beds instead of the king bed that we requested. Also was smaller than our original room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Thank you so much for your feedback. We also appreciate you bringing this concern to our attention. We want to apologize for this inconvenience. Please know that management has discussed this with our front desk team. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Thank you so much for your perfect score! We are thrilled to see that you enjoyed your stay with us. We look forward to seeing you on your next excursion to the Finger Lakes!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Management, el 18 mar. 2024
Thank you much for your perfect score! We are thrilled to see that you had an exceptional stay with us. We look forward to seeing you again on your next visit to the Finger Lakes!

6/10 Aceptable

Shannon B

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The hotel staff was excellent. My only complaint was that the fold out sofa bed was not cleaned prior. Still had old used sheets and flower petals in it. Staff was very apologetic and gave us new sheets and blankets immediately. Everything else about the stay was great!
Respuesta de Holiday Inn Express Management , el 11 mar. 2024
Thank you so much for your feedback and comments regarding our staff! We are thrilled to hear that they were accommodating throughout the duration of your stay. We also appreciate you bringing this concern to our attention as well. Please know that we have discussed this with our housekeeping staff to ensure that we are providing the most clean and comfortable rooms possible. We look forward to seeing you on your next visit to the Finger Lakes!

6/10 Aceptable

Cindy

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Management, el 18 mar. 2024
Thank you so much for your rating. We look forward to seeing you on your next visit to the Finger Lakes!

6/10 Aceptable

Jean, Kirkville

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
First time I have found dirty sheets in an IHG hotel! Blood on the pillow sheet and fitted sheet. The front desk was very apologetic and immediately offered a new room, which I declined as all of my children were already settled into the room. They gave me two sets of fresh linens to use. Nice hotel, great for kids, just needs better cleaning services. I will also say someone on our floor was smoking the refer inside. NY it is legal to smoke....just not inside....go outside people! Also the sink in the room did not have a faucet. I'm sure that will be fixed soon.
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Management , el 4 mar. 2024
Thank you very much for your feedback. We would like to start by apologizing for the cleanliness issue and we have discussed this with our housekeeping team to ensure that each guest has clean and comfortable room. We are so glad that our front desk staff was able to assist you promptly and get that issue taken care of. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

LissAnne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The enjoyed swimming. They had a great time
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Management, el 13 feb. 2024
Thank you so much for your feedback and 5-star rating! We are thrilled to hear that you enjoyed our heated indoor swimming pool and had a great stay! We look forward to seeing you on your next excursion to the Finger Lakes!

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Express Management, el 13 feb. 2024
Thank you so much for taking the time to give us a rating regarding your recent stay! We look forward to seeing you again on your next visit to the Finger Lakes.

10/10 Excelente

Maylin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stay for the price. Room was very clean, bed was comfy, breakfast was decent. Staff very friendly. No complaints at all with this place.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management, el 29 ene. 2024
Amazing! Thank you so much for your perfect review. We are absolutely thrilled to hear that you had an incredible stay with us. We look forward to seeing you again on a return visit!

6/10 Aceptable

Rhonda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Usually it quite is what i like the most but this last time was a bit loud kids running up and down the hall way
Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Express Management, el 29 ene. 2024
Thank you so much for your sharing your feedback. We understand how frustrating it can be to be disrupted by other guests, though we hope the rest of your stay was pleasant and comfortable. We hope to see you on a future visit to the Finger Lakes!

10/10 Excelente

Melissa

Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management, el 8 abr. 2024
Thank you so much for your perfect score! We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Leanna

Viaje de negocios
Se hospedó 5 noches en enero de 2024
Respuesta de Holiday Inn Express Management, el 29 ene. 2024
Thank you so much for your five star rating. We are delighted to see that you enjoyed your stay in the Finger Lakes with us. We hope to see you again!

10/10 Excelente

Mark, Georgetown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ABSOLUTELY OUTSTANDING MANAGER AND ASSISTANT MNGR (Jackie and Jordan) ..had a car accident and other complications on a horrible weekend, car not repairable and in a desperation move stayed here and they bent over backwards to make it an amazing stay (upgraded to a jacuzzi suite for our bad backs and to ease the stress. Then further accomodation and help when we had many shifting issues. They were great, staff was outstanding friendly and exceptional, cleaning staff, front desk..just a joy to deal with all! Phenomenal service. These two really really need to be recognized for a very well run extremely nice hotel!! Bravo! PS we made it home safe and sound thank in part to your help!!
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management, el 15 ene. 2024
Incredible! Thank you so much for your positive feedback. We also appreciate you mentioning a few of our staff members who helped make your stay an exceptional one. We are so glad that we were able to accommodate you and help make your stay memorable! We look forward to seeing you on your next excursion to the Finger Lakes region!

10/10 Excelente

Latoya

Se hospedó 2 noches en enero de 2024
Respuesta de Holiday Inn Express Management, el 15 ene. 2024
Thank you so much for your perfect score! We are thrilled to see that you had an amazing stay with us. We look forward to seeing you again on your next visit to the Finger Lakes!

8/10 Bueno

Leo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Management, el 25 dic. 2023
Thank you so much for your feedback! We look forward to seeing you on a return visit to the Finger Lakes!

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Management, el 25 dic. 2023
Thank you so much for your perfect rating! We are thrilled to see that you enjoyed your stay with us. We look forward to seeing you on your next visit to the Finger Lakes!

10/10 Excelente

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel near Seneca Lake
We had a great time in Seneca Lake. Our hotel room was clean and tidy. The pool was cold so we didnt go in but we did use the hot tub. Breakfast was good and we enjoyed our stay!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Management, el 20 dic. 2023
Terrific! Thank you so much for your incredible feedback! We are thrilled to hear that you had an exceptional stay with us and found your room to be clean. We appreciate your comments regarding our hot complimentary breakfast as well. Consisting of eggs, sausage, pancakes and more certainly offers a large variety for everyone's tastes. We look forward to seeing you on your next trip to the Finger Lakes!

10/10 Excelente

Judith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not much to complain about here! The hotel was clean and quiet, a good mattress, lots of pillows and near a wonderful restaurant (Kindred Fare). Have been here before and will stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Management, el 13 dic. 2023
Incredible! Thank you so much for your feedback and 5-star rating! We are thrilled to hear that you found your room to be clean and comfortable. We look forward to seeing you again on your next trip to the Finger Lakes!

10/10 Excelente

Pablo

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Express Management, el 24 nov. 2023
Thank you so much for your 5/5 rating! We are delighted to see you enjoyed your visit to the Finger Lakes with us. We hope to see you again!

10/10 Excelente

ENGIN

Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Express Management, el 4 nov. 2023
Thank you so much for your 10/10 rating! We are ecstatic to see that you enjoyed your visit with us. We cannot wait to see you at the Holiday Inn Express Geneva Finger Lakes once again!

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super pleasant staff with attention to detail especially pool area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Express Management, el 30 oct. 2023
Thank you so much for your feedback and 5-star rating! We are so glad to hear that you enjoyed your stay with us. We also appreciate your comments regarding our staff and indoor pool. We look forward to seeing you again on your next visit to the Finger Lakes!

10/10 Excelente

Aaron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Express Management, el 4 nov. 2023
Thank you so much for your perfect rating! We are thrilled you enjoyed your visit to the Finger Lakes with us. We can't wait to see you again!

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient location and friendly staff
Se hospedó 2 noches en octubre de 2023
Respuesta de Holiday Inn Express Management, el 15 oct. 2023
Wonderful! Thank you so much for your feedback. We are thrilled you found our team to be friendly and that our location was convenient for your travels. We hope to see you on your next visit to the Finger Lakes Region!

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay The parking was not great the second night due to a party? If this was for guests it’s one thing. If it wasn’t perhaps May want to consider how it affected those staying at the hotel.
Se hospedó 2 noches en octubre de 2023
Respuesta de Holiday Inn Express Management, el 15 oct. 2023
Thank you so much for your feedback! We are delighted to hear you had a great stay with us. We look forward to seeing you again!

6/10 Aceptable

Concetta

No le gustó: Limpieza
Respuesta de Holiday Inn Express Management, el 27 oct. 2023
Thank you so much for your feedback! We hope that you had a pleasant stay with us. We hope to see you again and earn that perfect rating!

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff polite and very helpful. Breakfast was the best I’ve ever had at a Holiday Inn Will def stay again!
Se hospedó 1 noche en octubre de 2023
Respuesta de holi, el 13 oct. 2023
Lisa,Thank you so much for your amazing feedback! We are delighted to hear that you had an exceptional stay with us. We look forward to seeing you on a return visit to the Holiday Inn Express Geneva Finger Lakes!

10/10 Excelente

Aaron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Express Management, el 7 oct. 2023
Thank you so much for your perfect rating! We are thrilled to see that you enjoyed your recent visit with us. We look forward to seeing you again on your next excursion to the Finger Lakes!

10/10 Excelente

Yigal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A good opening
Se hospedó 1 noche en octubre de 2023
Respuesta de Holiday Inn Express Management, el 4 oct. 2023
Wonderful! Thank you so much for your perfect 5-star rating! We are delighted to find out that you enjoyed your stay with us. We are looking forward to seeing you again on your next visit to the Finger Lakes!

10/10 Excelente

William

Se hospedó 4 noches en agosto de 2023
Respuesta de Holiday Inn Express Management, el 21 sept. 2023
Thank you so much for your perfect rating! We are delighted to see you had an outstanding stay with us. We can't wait to see you again at the Holiday Inn Express Geneva Finger Lakes!

8/10 Bueno

gersham

Le gustó: Servicio y personal y condiciones de la propiedad
Property could use an update with there carpeting in the rooms. Overall they run a good hotel and you will have a quite stay. Customer service is good although i questioned the $10 charge when you check in for incidentals.( refunded no charge on card). i would stay again. Breakfast daily was appreciated.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 21 sept. 2023
Thank you so much for your feedback. We are happy to hear that you had an excellent stay with us. We love being able to offer complimentary hot breakfast to each of our guests and know that we can get your day started off on the right foot! We look forward to seeing you on a return visit to the Finger Lakes!

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 19 sept. 2023
Thank you so much for your perfect rating! We are ecstatic to see that you enjoyed your visit to the Holiday Inn Express Geneva Finger Lakes. We look forward to seeing you again!

6/10 Aceptable

John

No le gustó: Servicio y personal y condiciones de la propiedad
They could have told me aboue elevator when they asked what floor i wanted. Buffet breakfast was cold and i became ill after eating
Se hospedó 1 noche en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 12 sept. 2023
Thank you so much for your feedback! Your feedback is essential in order to give our guests the best experience possible. We are truly disappointed to hear that you experienced these issues during your stay. Please know that we have addressed these concerns with our teams to ensure that we are providing the service and quality that is necessary for an exceptional stay. We truly hope that you give us another opportunity to reach your expectations on a return visit to the Finger Lakes!

6/10 Aceptable

??

Se hospedó 1 noche en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 2 oct. 2023
Thank you so much for your rating. We hope you had a pleasant stay with us. We look forward to seeing you on another visit to the area.

10/10 Excelente

Mohammed

Se hospedó 3 noches en agosto de 2023
Respuesta de Holiday Inn Express Management, el 27 sept. 2023
Thank you so much for your 5-star rating! We love to see that you enjoyed your visit with us. We look forward to seeing you again on your next visit to the Finger Lakes area!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Holiday Inn Express Management, el 6 sept. 2023
Thank you so much for your amazing score! We are thrilled to see that you enjoyed your recent stay with us. We look forward to seeing you again on your next excursion to the Finger Lakes!