Get an overview of this hotel3-star hotel with restaurant and outdoor pool


Situated in a rural location, this hotel is within 3 mi (5 km) of National Memorial Day Museum, Women's Rights National Historical Park, and Lake Hiddenwood State Park. National Women's Hall of Fame and Seneca Museum of Waterways and Industry are also within 3 mi (5 km).

Hotel Features

Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.

Room Amenities

All 148 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include room service, coffee makers, and pillow menus.

Sorry, we seem to have had an issue loading our review content. Try again?
Learn more.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
Learn more.

Nice Hotel in small town

5 out of 5
Posted Feb 14, 2017
This hotel was great. Friendly staff, very helpful. There isn't much around in town so the restaurant is nice and quiet. Sauna is always a plus.
Comment from Hotel Management
Feb 15, 2017 by Front office manager
Thank you for taking the time to write us a review! We greatly appreciate your feedback on our staff, the restaurant and our guest amenities! We value you as our guest and we hope you plan a visit back to see us soon! Sincerely, Gina Phamisith Front Office Manager
Was this review helpful to you?

Older building.

4 out of 5
by from philadelphia
Posted Jan 22, 2017
Older building with some interesting maintenance solutions. But it was clean and comfortable. The three staff members I interacted with were wonderful (check in, room service, housekeeping). Food was eh.
Comment from Hotel Management
Jan 24, 2017 by Front Office Manager
Thank you for taking the time to write us a review. I am very pleased to hear the wonderful comments based on our staff members.I am glad to hear your check in experience, room service and housekeeping staff was wonderful! However, I am sorry the food was not up to your expectations. We greatly appreciate your feedback! We do hope to see you again. Sincerely, Gina Phamisith Front Office Manager
Was this review helpful to you?

4 out of 5
Posted Dec 17, 2016
Although this hotel felt a little bit out of the way (you definitely require a car to get anywhere), it was a lovely hotel with beautiful rooms and super friendly and knowledgeable staff!!! I can't remember the name of the young gentleman who worked the desk but he was super helpful and knew a lot about the surrounding area!!
Comment from Hotel Management
Dec 19, 2016 by Front Office Manager
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.We greatly appreciate your kind words on our staff. I will inform Zach at the desk the wonderful comments you had left! It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gina Phamisith Front Office Manager
Was this review helpful to you?

Nice comfortabe clean hotel.

4 out of 5
Posted Nov 13, 2016
Nice clean hotel . Friendly staff. Dining room menu is quite limited.
Was this review helpful to you?

Less than expected

2 out of 5
by from Kennydale WA
Posted Oct 16, 2016
Pros: Location
Cons: TV and lack of breakfast
Location: Located near Finger Lakes in upstate NY. Close to wine tasting, historical sights and an outlet mall.
While conveniently located the stay was disappointing. The TV was old and didn't work well, no volume on many stations and remote was not responsive. When people in the next room got very loud I attempted to call the front desk but no one answered. In the morning I was told our room didn't qualify for the complimentary breakfast.
Was this review helpful to you?

4 out of 5
by from US
Posted Oct 12, 2016
Room was clean and comfortable. Standard amenities available.
Was this review helpful to you?

Nice hotel near Finger Lakes vineyards

3 out of 5
by from Ottawa, Canada
Posted Sep 13, 2016
Hotel was average. Reception staff were friendly and efficient. Buoy Bar is spacious but way too cold. Our Heritage wait staff were excellent both dinner and breakfast. The bed was not comfortable and the sheets were threadbare. AC was not working well; thankfully it cooled down outside and we opened the window to cool the room.
Was this review helpful to you?

Bad experience overall

2 out of 5
by from P
Posted Sep 7, 2016
First day we were given magnetic passes for our room that didnt work. Room was right at the other end of the hotel and we had to walk back to reception and staff were very casual about it. Hair dryer wasnt working in the bathroom. Even though we had breakfast included in our price staff at restaurant didnt offer us breakfast and didnt explain what was on offer. I had to spend money on breakfast. On last day magnetic passes stopped working again for no reason and once again I had to walk back to reception. If ur room is at other end trust me you are walking 500mt up and down. Finally room was even cleaned on last day. Staff dont care at the reception. Avoid this hotel.
Was this review helpful to you?

Overall good but on-site dining services bad

3 out of 5
Posted Aug 28, 2016
Pros: It's convenient, room was large and clean with nice variety of amenities (fridge, microwave, coffee-maker, free and fast WiFi)
Cons: Entire on-site dining needs to be improved
Location: Convenient for HWS Colleges' families/parents.
Overall - room cleanliness, convenience, check-in, attentive and helpful front desk, all were above average. Dining services, however, was very disappointing and below standard; waited almost ah hour for breakfast even after asking if the wait was going to be longer than 30 minutes (would have appreciated an honest assessment and recommendation, because I had to be somewhere in an hour); I saw several families sit at their tables for 45+ minutes and finally get up and leave in frustration; in addition, ordering for in-room service was also very slow, and the breakfast service for in-room dining was over half an hour later than guaranteed time slot. Overall stay was fine for convenience, the room was very good, but if having breakfast on-site is part of the HI convenience value, need to make major improvements.
Was this review helpful to you?

Shopping trip

5 out of 5
by from buffalo, ny
Posted Aug 28, 2016
Hot tub was out of service other than that great stay. Very goog staff
Was this review helpful to you?

Holiday Inn Waterloo - Seneca Falls

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, Holiday Inn Waterloo - Seneca Falls provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

Business amenities at this 3-star property consist of a 24-hour business center, limo/town car service, and meeting rooms. This Waterloo hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

Holiday Inn Waterloo - Seneca Falls is a smoke-free property.

  • Sauna 
  • Free newspapers in lobby 
  • Conference space 
  • 24-hour front desk 
  • Total number of rooms - 148 
  • ATM/banking 
  • Outdoor pool 
  • Fitness facilities 
  • Number of floors - 2 
  • Tennis on site 
  • Restaurant 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Breakfast available (surcharge) 
  • Laundry facilities 
  • Safe-deposit box at front desk 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Limo or Town Car service available 
  • Meeting rooms 7 
  • 24-hour business center 
  • Conference space size (feet) - 9000 
  • Free self parking 
  • Smoke-free property 
  • Steam room 
  • Children's pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Laundry facilities  
  • Refrigerator  
  • Microwave  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking

Room Amenities

  • Premium TV channels 
  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Refrigerator 
  • Coffee/tea maker 
  • Microwave 
  • Daily housekeeping 
  • Private bathroom 
  • Hair dryer 
  • Iron/ironing board 
  • Cable TV service 
  • Desk 
  • Room service (limited hours) 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • Flat-panel TV 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Pillow menu 

Where to Eat

Cooked-to-order breakfasts are available for a surcharge and are served each morning.

Our Heritage Cafe - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.


  • Pets allowed for an extra charge of USD 10 per day
  • Up to 50 lb

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between USD 8 and USD 10 per person (approximately)
  • Pet fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Holiday Inn Hotel Waterloo Seneca Falls
  • Holiday Inn Waterloo Seneca Falls
  • Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
  • Waterloo Holiday Inn
  • Holiday Inn Waterloo Seneca Falls Hotel