Ratings based on 634 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Geneva New York

Breakfast and lunch at the hotel was excellent

Posted Feb 2, 2017
I will be back three more times this year for seminars. Looking forward to it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Great location, excellent food at on premise restaurant
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Comfortable and beautiful views of Seneca Lake.

Posted Jan 27, 2017
Enjoy the hotel bar and the breakfast served at the Pier House was delicious. The bed and pillows were comfortable. My only complaint was the water pressure in the shower other than that it was a great visit.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 18, 2017
Lovely stay in Geneva. Room had an amazing view of the lake. Very clean and comfy. Friendly staff
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Convenient Location with nice views of lake.

Posted Jan 17, 2017
Pros: The location.
Cons: The welcoming attitudes of the front desk staff.
Location: Wine tours, brewery tours and agricultural industries.
Just visiting area to attend my brother's birthday in a neighboring town. Was only at hotel during late evenings so did not utilize many of the hotel's amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location right on the lake!

Posted Jan 17, 2017
Pros: Loved the lake view and the location.
Location: Geneva a great place with lots of wonderful restaurants!
Staff very friendly. Great price for the room! I booked at the last minute.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view, very nice staff!

Posted Jan 16, 2017
Pros: Beautiful view!
Location: Lots of nature.
Staff was accommodating. They gave us a late checkout and let us check out a day early without any problem.
4 out of 5
Recommended
for Everyone
by A verified traveler from 17754

Very nice stay

Posted Jan 15, 2017
A very nice location with a lakefront view. At check-in I was given a choice of floor. Top floor was suggested for view and Betsy was right. I requested a room away from elevator and we did not hear any outside noise in the hallway. The room was comfy. Lots of pillows and the bed was soft. The battery cover to the remote was missing so I'm hoping I do not get charged an incidental. The TV channels were hit or miss with what seemed out on every other channel listed on the hotel guide. We had the heater on but kept getting a cold draft even after shutting blinds to windows. And the fan kept clicking on and off even if it was kept on "on" position. So light sleepers bring a sound machine. There were plenty of outlets in the room. The tub was deep and bath was hot. The hotel has an attached restaurant. We did not eat there. THERE IS NO WEEKEND COMPLIMENTARY BREAKFAST. I wanted to go in the pool but it was very small (even smaller than picture) and there was no place to change even with fitness room beside it. And you need to check-in at lobby to be let in because no card access into fitness room or pool. And you can only enter the hotel through lobby. You can exit through stairs but not enter. The only card access is to the room. Overall, it was a very pleasant stay. The staff and comfort level of bed and pillows gave this hotel the high rating for me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Very comfortable room. Staff were very friendly and accommodating. Will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
We staying Christmas Eve for a quick getaway and overall had a nice evening!