The staff was extremely pleasant and nicely helped us pick an alternative room, since the kitchenette we had reserved several months ago couldn't be used because it had been, according to them, damaged by malicious prior guests. We had been traveling for over five weeks using kitchenettes but we were able to make the adjustment for a few nights. The room we stayed in was very clean and reasonably quiet. We made full use of the microwave, fridge, and freezer (which was a little bigger than in most hotel rooms - an especially good thing in a hotel that has no ice machine) and only slightly missed having a kitchen sink. There was plenty of hot water, and the air conditioner worked well. The bed was comfortable ... oddly, the king mattress was turned sideways, which made it super wide. Though we had paid the new price at check-in, a day later OYO attempted to charge the original cost to our card, probably because the original reservation had not been updated. Fortunately, our credit card company rejected it. This is likely a training issue, but it was an inconvenience that has triggered some follow-up work for us. We stayed at this hotel a number of years ago, and the proprietors have been doing a great job of updating and upgrading over time. It is too bad that guests feel it's okay to destroy other people's property; I hope the hotel is able to restore its kitchenette soon.