Ratings based on 395 Verified Reviews

4.4 out of 5
94% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Dominique Duvivier, Hotel Management
Dear guest, Many thanks for your recent visit and based on your rating, we believe that you had an enjoyable experience at our resort. We wish that your travels will bring you back to Lombok in the near future and we will be very pleased to welcome you back at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
4 out of 5
by Jasmine Esther

Will go back again.

Posted May 2, 2017 on Hotels
Glad that it is at the quieter part where the beach is clean and not too many people or peddlers. Breakfast spread is extensive and we look forward to daily breakfast. They do change the food at the buffet spread too. Love the fact they take extra effort to put yogurt and Bircher muesli in the fridge. Need to change some of the room furnitures like the sofa that sink downwards and bathtub that has many cracks. Spa needed improvement as Massagers are not focus on massaging but instead looking around or talking among themselves. As a result missed many pressure points. Overall our stay is good. Reception service, porter all are friendly and helpful. I will go back again with my children but not the spa.
Comment from Hotel Management
Jun 27, 2017 by Dominique Duvivier, Hotel Management
Dear Jasmine, Thank you for your recent stay at our resort and for sharing with us your feedback in regards to the experience that you received at our hotel. We are sorry that your Spa experience was not at your expectation level, I have forwarded your comments to our Spa manager for her to acknowledge and take necessary corrective action. We wish that we will have the pleasure to welcome you back soon again with your children and to provide you another enjoyable stay at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
5 out of 5
by Roland A

Posted Apr 5, 2017 on Hotels
I good location for family with kids who just want to relax. Quiet surrounding, clean beach, not too crowded, reasonable price for the restaurants and room service.
5 out of 5
by Thomas

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by Dominique Duvivier, Hotel Management
Dear Thomas, many thanks for staying with us recently and based on your rating, we are glad to have provided you with a memorable experience at our resort. We wish that you will visit us again soon and the entire team will be delighted to welcome you back at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel close to beach

Posted Feb 25, 2017
You just need to have a driver with car(for first time traveller) or rent a bike to travel around.
Comment from Hotel Management
Feb 27, 2017 by Sheraton Senggigi, Hotel Management
Dear Fiz, Many thanks for staying with us recently and based on your rating, we are pleased to have provided with an enjoyable experience at our resort. In regards to your comment, I would agree, if you travel around the island, it is surely better to have a car with driver. We wish that you will return to Lombok sometime soon and we will be delighted to welcome you back at Sheraton Senggigi. Warmest regards Dominique Duvivier general manager
4 out of 5
by Norhayati binte

Warm & friendly environment Resort

Posted Feb 3, 2017 on Hotels
We had excellent days during our stay in Sheraton Senggigi Beach Resort. Staffs were all very friendly & they were trained well! Keep up the good work. Well done. We'll definitely come back again!
Comment from Hotel Management
Feb 27, 2017 by Dominique Duvivier, Hotel Management
Dear guest, Thank you for staying with us recently and we are glad to read your lovely comments related to your experience at our resort. The team will appreciate your lovely words and we all wish that we will have the pleasure to welcome you back in the near future at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
5 out of 5
Recommended
for Families
by A verified traveler

2nd time back - Great Hotel and island!

Posted Jan 21, 2017
Pros: Love that they don't get mad when you go in the pool after hours :) How friendly and helpful the staff are. Amazing breakfast buffet!!
Location: Great location - husband loved the nearby surfing, our toddler loved the pools, day trip to the waterfalls is SO worth it!
We got an executive suite - It was incredible, had a seperate room for our friends to come visit in. Finding it on sale and using some Expedia points we got it for $115 a night!! It was very luxurious! The food here is cheap especially for a resort hotel. We love the pools and the atmosphere.
Comment from Hotel Management
Jan 27, 2017 by Sheraton Senggigi, Hotel Management
Dear guest, Many thanks for staying with us again recently and based on your review rating and comments, we are pleased to have provided you with a great experience at our resort. We are glad that our friendly staff and "amazing" buffet breakfast have both so much contributed to your overall satisfaction, the team will sincerely appreciate your kind words. We wish that you will plan another trip to Lombok soon and we will be pleased to welcome you back at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
5 out of 5
by marta

Posted Jan 12, 2017 on Hotels
excellent choice in hotel.very good rooms, grounds were beautiful, on the private beach. breakfast was excellent with huge choice. well priced food and beverages at the resort too.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Marta, Thank you for staying with us recently, we are pleased to read that we were " an excellent choice in hotel". As often, our breakfast buffet is one of your highlights, the chefs always appreciate such guest feedback, they spend so effort everyday to display such buffet. Hopefully we will have the pleasure to welcome you back soon at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager
4 out of 5
by Steven Bruce

Relaxing week

Posted Jan 1, 2017 on Hotels
Good place if you just want to relax on the property or day trip to other locations. The room we stayed in could use a renovation. The grounds were very nice.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Steven, Thank you for visiting us recently and we are glad to read that you had a relaxing week at our resort. As you mentioned, some rooms would need a renovation and some meetings are scheduled this month to discuss the possibility to start some room refurbishment this year. We wish that we will have the pleasure to welcome you back at Sheraton Senggigi in the near future . Warmest regards Dominique Duvivier General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Large Sheraton on the beach

Posted Dec 18, 2016
Senggigi itself is a bit rough but the Sheraton is what you would exoect of a major hotel chain. Very good facilities, a magnificent pool next to the beach, excellent food etc. We had an executive suite which was well equiped with a large balcony area giving direct access to the pool. Maybe starting to get a little tired in places but still very good. Staff were excellent on the whole though reception was a bit hit and miss at times as English wasn't always well understood. Everyone wanted to help and they certainly rescued me when I stood on a sea urchin!
Comment from Hotel Management
Dec 19, 2016 by Sheraton Senggigi, Hotel Management
Dear Dave, Thank you for staying with us recently, we are pleased to read that you had an enjoyable experience at our resort. Among your comments, we do particularly love your praise about our staff and our food that you found excellent, that will touch directly the heart of all our associates. We wish that you will plan another trip in the future to Lombok and needless to say that you will be the most welcome back at Sheraton Senggigi. Warmest regards Dominique Duvivier General manager