Ratings based on 288 Verified Reviews

4.7 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from new york, NY

IMO, under-trained staffs

Posted Sep 17, 2017
Pros: facility/clean/very quite
Cons: training hotel staffs as mentioned above
Location: shuttle from/to hotel to nearby places were very nice and convenient.
hotel facilities and location, comfort was excellent. so if you want to get away from the city, wanting to take good rest and relax, I recommend this hotel. below is my personal experiences; My family has mixed nationality; US/Japanese/Korean. My wife and I took my mother and sister to this hotel. they loved it. When checking in, one Korean staff asked me in English "Are you Korean?" Even though I showed him my american passport and speaking English. Not that I don't mind speaking in Korean, I had never been asked my nationality nor heard anyone around me being asked this question from hotel staffs. I don't believe he had any bad intention but felt quite uncomfortable. Why does the nationality even matter? The buggy, when I was waiting to check out, came very late. We had to walk to the lobby (with luggage) as we needed to get to airport on time. (3 hrs in advance) When I reached to the lobby, no one was using the buggy and the driver just about to pick up the car. It was 15 min after I placed a call and asked them to pick us up. For this class of hotel, I would expect more punctual and professional service. Other than those two incidents, the hotel itself was nice and we enjoyed our stay. I will probably not go there again as I know better places that does not do what I described above. The senior staff, upon hearing my complaints, reacted calmly and professionally. I forgot her name but I appreciate her professional attitude.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sin

1 room villa

Posted Jul 18, 2017
It was a great stay and my Daughter had a wonderful 21st birthday celebration at Capella. We stayed in a 1 room villa over the weekend . It was a comfortable stay and the staff were most friendly and helpful which made our stay a really enjoyable one .The only glitch is that we were unable to use the dip pool at the villa bec there were lots of dry leaves and hence we were not comfortable with the cleanliness of the pool . We had both lunch n dinner at the Knolls and the service was excellent.They even prepared a small cake for my Daughter when they heard of our reason for stay at the Capella. The only feedback is that the prices of the food are a little too pricey especially for breakfast. We will certainly return again . In fact, with our recommendation and experience , my niece will also be checking into Capella for her 21st birthday celebration too . Great job , Capella staff !!
2 out of 5
by A verified traveler from Hong Kong

Expensive but low quality

Posted Jul 18, 2017
6 of us travelled with a 2 year old baby and stayed at Capella for 3 nights. After checking in , they send us to the room , we have 8 people squeezed in a 6 seated buggy whereas their staff have her own buggy following us. And she even forgot to give us the door key, so we have to stay outside the door to wait for her arrival. Their staff do not leave the house until after delivering the luggage to us, he just stand in the middle of the living room and look for tips. The rooms are dirty, my 2 year old boy run around in the house, coming in to bed with a dark and dusty feets. The kitchen ware they provided to us are oily and unclean, we have to wash everything before use. Overall we feel very unwelcome in this hotel, there are no one give us introduction of the hotel. We didn't even know there is a complimentary tea place that we can have coffee and snack in the library . And we don't know anything about the hotel facilities. The hotel only offers shuttle bus in the morning until 1:30pm to resort world and only 2 shuttle bus coming back from resort world. It is really inconvenient , we need to take taxI everytime. I seriously don't recommend this hotel to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Tranquil peace and luxury

Posted Jul 9, 2017
Highly recommended if you want total relaxation in pure luxury. Can't praise the staff enough. Attention to detail was phenomenal from the villa upgrade to the gift of special coffee after our enquiry as to the blend. Never usually bother with reviews but had to make an exception due to the unbelievable experience we had.
4 out of 5
by Kuan Yee

Nice but can be better.

Posted Jun 18, 2017 on Hotels
Room is impressively huge and offers a fantastic ocean view. Check in is efficient but check out is a bit slow. For some reasons, toilet door is very heavy , and young kids and elderly folks may have challenge pushing it open. Some lighting switches and the power sockets are concealed in drawer and boxes, and can create frustration in figuring them out.
5 out of 5
by Melody

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Jun 7, 2017 on Hotels
Very nice room and service was good, enjoy the stay.
5 out of 5
by Tyson

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
4 out of 5
by A verified traveler

Great stay at Capella

Posted May 29, 2017 on Hotels
great villa, great service
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel & close to beach & park

Posted May 26, 2017
Pros: The rooms itself, surrounding nature, beach & park. Not to forget the great services from staff.
Cons: The selection of food.
Location: The theme park & beach are awesome
I really enjoy the beautiful environment around the hotel with peaceful mind. The great facilities surrounding by nature will be something that I will missed to this place & will makes my future trip again here.