Ratings based on 950 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Beautiful hotel rm, 5star services and beautiful peacocks around ...love it
4 out of 5
Recommended
for Everyone
by A verified traveler

overlooked significant problems

Posted Oct 18, 2017
The hotel resort was v nice. We were in our bare feet n almost got cut from the small loose tile on the bathroom floor. Housekeeping never brought over our request of a sewing kit n when I mentioned To the front desk one of the staff reply was unprofessional to my standard. Instead of addressing my need she told me there was one in the room but we were checking out already n it's not going to help me. She can use more training
Comment from Hotel Management
Oct 31, 2017 by GM, Hotel Management
Bonjour, First and foremost, thank you for selecting our resort for your holiday destination in Sentosa Island, Singapore. Please accept my most profound apologies for the unpleasant experience you had. Rest assured that your concerns has been addressed to the related department and appreciate you bringing these to our awareness. Once again thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Piotr Kupiec General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with very good facilities.

Posted Oct 3, 2017
Very helpful & friendly staff. Some areas of the resort needs updating.
Comment from Hotel Management
Oct 7, 2017 by GM, Hotel Management
Bonjour, Thank you very much for your wonderful review! I am so delighted to learn that you were enjoying your stay in our beautiful resort. Once again thank you for selecting our beautiful resort for your holiday destination and we do look forward to welcome you back in the near future. Warmest regards, Piotr Kupiec General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Good atomosphere and hospitality

Posted Oct 2, 2017
The hotel facilities are pretty good, and staff are nice. But one of our rooms was very bark. There were no windows and very moody lights only even it's living space. My children felt bit stress for the darkness. The other points were comfortable.
Comment from Hotel Management
Oct 2, 2017 by GM, Hotel Management
Bonjour Micky, Warmest greetings from Sofitel Singapore Sentosa Resort and Spa! I am glad to know that you had such a memorable time while staying with us. In regards of the room's ambience, we appreciate your insight and will certainly share your feedback with the team. Rest assure that we do take a note and improve the issue to enhance the guest experience. Thank you once again for sharing your experience with us and look forward to welcome you back for more flawless experience. Best regards, Piotr Kupiec General Manager
3 out of 5
by A verified traveler

Posted Aug 17, 2017
Hotel was not close to anything ; checked in our first room facing a wall and laundry facility with clogged sink. Staff at check-in were not very friendly or welcoming. Switched rooms to a phone that wasn't working and got 2 double beds instead of 1 King. The next day, ordered breakfast but at 8am, they were out of a lot of menu items. Pool was very dirty as were the chairs. Expected better from a 4-5 star hotel in Singapore.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your feedback. First of all we apologise for the inconvenience caused and the lapse. It is truly regrettable and we fully understand your frustration. We have shared this feedback to the department concerned and for them to put up the necessary preventive measures so that such incident will not happened again. With that being said, I hope that we have the opportunity to welcome and better serve you again in the near future. Best regards, Piotr Kupiec (General Manager)
5 out of 5
by Jia Wei

Great place for staycation away from city

Posted Aug 7, 2017 on Hotels
Amazing staff, pop, helped us with our check in. Love the pool especially, good for pool hang. Would come back again
Comment from Hotel Management
Aug 11, 2017 by Hotel Manager, Hotel Management
Bonjour! Thank you for your sharing your kind feedback. I am sure to convey your compliments to our Ambassador Pop. We hope to see you back soon! Best regards, Piotr Kupiec (General Manager)
5 out of 5
by Pär

Stay here in Sentosa!!!

Posted Jul 26, 2017 on Hotels
Does not get better! Shaded areas in the pool during the day would have been great considering families with small kids. Great stay!!!!!
Comment from Hotel Management
Jul 29, 2017 by Hotel Manager, Hotel Management
Bonjour! Thank you for sharing your wonderful feedback with us. We appreciate it and are so looking forward to welcome you again – hopefully soon. Best regards, Piotr Kupiec (General Manager)
2 out of 5
by A verified traveler

Improve your check in experience please

Posted Jul 25, 2017
Pros: The hotel amenities, facility was really good. Can tell the refurbishment made from the old Beaufort pays attention to details. Excellent breakfast.
Cons: For a '5 star luxury' hotel, check in experience has to improve. Staff was cold, inflexible towards accommodating to guest need.
one of the worst check in experience I ever had. Read many negative reviews this is going to be an issue, however I thought gave it a go, probably its not really that bad. Turns out the negative reviews on check in were correct. You don't feel they are going all the extra length to help you. Basically just following hotel procedures etc. Some requests for the room (baby chair) made before arrival was not done despite taking the trouble to drop a message. Small things really however for a self claim '5 star luxury' hotel, you would expect better. Le Bar was really hot in the mid afternoon sun. Using the word 'warm' will be a major understatement. The hotel ought to do something about it. Thumbs up to the staff at Le Bar who clearly tried his best to make sure you are as comfortable as possible, although he can't do anything with the heat. There was an issue when housekeeping just get in the room and asked if there was laundry... Did not even check if guests were inside the room and just get in.
Comment from Hotel Management
Jul 29, 2017 by General Manager, Hotel Management
Bonjour! On behalf of the Hotel, I appreciate your comments regarding your stay with us and truly apologise for the lapse and inconvenience that we have caused you. It is deeply regretted. I will definitely share your feedback to all and iterate to the Front Office & Housekeeping team as it serves as a very important learning point for us to continuously strive to improve the quality of our services to all our valued guests. Rest assured that we will follow-up immediately and monitor closely to prevent any similar issues from happening again. I thank you again for sharing. I am optimistic that despite this, I can still look forward to better serve you again in the near future. Best regards, Piotr Kupiec General Manager
5 out of 5
by ATIN

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Hotel Manager, Hotel Management
Bonjour! Thank you for sharing your ratings with us. We appreciate it and looking forward to welcome you back soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
by wei keong

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Hotel Manager, Hotel Management
Bonjour! Thank you for sharing your ratings with us. We appreciate it and looking forward to welcome you back soon. Best regards, Piotr Kupiec (General Manager)