Ratings based on 1,007 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2017
It was very nice and convenient place. Staffs were really nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Excellent location and easy access to various shopping malls and subway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel, staffs are very friendly and prompt.

Posted Nov 5, 2017
It's is located center of everything. Very nice and clean. If you are interested in the tasting ethnic food, there are plenty of local restaurants near, subway is a block away. I enjoyed very much.
3 out of 5
by A verified traveler

hotel is located in the center of town.

Posted Oct 23, 2017
Pros: Location
Cons: Ventilation
Location: Shopping and dining
Maid removed our shower shoes that we had taken to Korea.No kleenez in bathroom.we will book another hotel elsewhere.Room air is somewhat molded.I think their vents need cleaning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Excellent service

Posted Oct 8, 2017
Pros: Location and service
Cons: Limousine bus stop better be on the front of hotel.
Location: Everything is near by hotel .
Club level was very nice, and we will come back again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Perfect for transportation, restaurants, shopping

Posted Oct 4, 2017
Every things here and wonderful customer service.
5 out of 5
by esther

Posted Sep 18, 2017 on Hotels
Good location with a lots of restaurants nearby
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 7, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, Massachusetts

Great location and staff.

Posted Jul 29, 2017
I stayed 3 nights. My room was nice and very comfortable. But what made my stay special was the staff - especially the concierge Mr. LJ Lee. He was able to understand my particular sight seeing expectations and suggest great options which i hadnt though of before. As a solo traveler and someone new to Korea and not conversant in Korean, Me. Lee helped me maximise the enjoyment of my tourist experience iin Busan. My hint to future guests - if you are taking the metro to the hotel, follow the exit to Lotte underground shopping Center or take exit 7. Seomyeon st is busy and there is no crosswalk. you need to use the underground to cross the st
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel, above amazing polite staff

Posted Jul 18, 2017
Pros: Classy feel.
Cons: Construction was happening but what can you really do about that.
Location: Shopping, bars, restaurants coffee everything really.
I really loved my experience from the start to the finish, I close proximity to all foods and shopping. Room amenities and view! I will definitely stay here again and any Lotte Hotel.