Ratings based on 957 Verified Reviews

4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Excellent service

Posted Oct 8, 2017
Pros: Location and service
Cons: Limousine bus stop better be on the front of hotel.
Location: Everything is near by hotel .
Club level was very nice, and we will come back again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Perfect for transportation, restaurants, shopping

Posted Oct 4, 2017
Every things here and wonderful customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, Massachusetts

Great location and staff.

Posted Jul 29, 2017
I stayed 3 nights. My room was nice and very comfortable. But what made my stay special was the staff - especially the concierge Mr. LJ Lee. He was able to understand my particular sight seeing expectations and suggest great options which i hadnt though of before. As a solo traveler and someone new to Korea and not conversant in Korean, Me. Lee helped me maximise the enjoyment of my tourist experience iin Busan. My hint to future guests - if you are taking the metro to the hotel, follow the exit to Lotte underground shopping Center or take exit 7. Seomyeon st is busy and there is no crosswalk. you need to use the underground to cross the st
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel, above amazing polite staff

Posted Jul 18, 2017
Pros: Classy feel.
Cons: Construction was happening but what can you really do about that.
Location: Shopping, bars, restaurants coffee everything really.
I really loved my experience from the start to the finish, I close proximity to all foods and shopping. Room amenities and view! I will definitely stay here again and any Lotte Hotel.
4 out of 5
by Suet Chun

This traveler left a rating score only Posted Jul 10, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockville Maryland

Best location, best service, free settle...

Posted Jul 6, 2017
Free shuttle bus to beaches. Busan metro station. I strongly recommend u.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

6stars hotel.

Posted Jul 5, 2017
It's perfect everything for us who stayed 3 nights family twin room. This hotel has connected Lotte department store(including awesome food court) and seomyon station (major transfer point). I appreciate to all staff for their wonderful job.
5 out of 5
by A verified traveler

Trip to Busan

Posted Jun 13, 2017 on Hotels
Stayed a few times at Lotte Hotel Seoul prior to my Busan trip and decided to give Lotte Hotel Busan a try. It was just as good as the one in Seoul. Loved the convenience that its connected to the metro and shops on the concourse level. Many restaurant options nearby which is a plus.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and great location

Posted Jun 6, 2017
Pros: Everything
The finest in Busan, stay here regularly!! The BEST!!