Ratings based on 504 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Apr 24, 2017
Hotel front desk staff was really helpful. Very good facilities as well.
3 out of 5
by A verified traveler from Kirkland, QC Canada

Be aware of what Fraser you end at!

Posted Feb 27, 2017
Pros: Cafeteria was very good.
Cons: Please clean the bathroom! and vacuum the air duct. The dust coat on it is so deep you could plant potatoes on it.
Location: Location is good, very central and near to the train station and all public transportation.
Having to return to Seoul, I booked again the Fraser Place Namdaemun where I stayed in the past and I liked a lot. I didn't realize nevertheless that by mistake I made a non-refundable reservation at the Fraser Place Central Seoul, and I found my mistake at the front desk of the Namdaemun. The Central Seoul, was nevertheless not far away and being of the same owner I assumed conditions were to be similar; but even though the exterior feel and look were the same, the conditions of the room very different. I got a 6th floor room facing the street, and despite the windows being tight close the noise from the street was high. Air conditioning controls were in Korean. Since mine is not good, I called the front desk. "Press the arrows into the direction you want the temperature to go", I was told, but after tossing in bed for two hours I decided to open the window. Refreshing -6ºC outside. Of course now the noise from the street was higher than before... but between hell and noise, I chose noise. Bathroom was very disappointing. The groves between the tiles were dirty with a mix soap residue and mildew, and it felt filthy, to the point I let the hot water ran for a minute in order to sterilize somehow the floor before getting in. Not very ecologic of my part I must recon. Once inside the shower the lack of proper sanitation was evident. The metallic soap holder, had a viscous substance over it, that I assume was years of body wash residue. The air extractor grid was blocked by dust
Comment from Hotel Management
Mar 8, 2017 by Your Fraser Team, Hotel Management
Dear Cahirulo, We appreciate your comments regarding your stay at Fraser Place Central, Seoul. We will keep committing all our efforts to enhance to be better such as facilities and service so that our valuable guest can feel very comfortable and happy. We are very delighted to have you in Fraser Place Central, Seoul in the near future. Best regards, Your Fraser Team
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient hotel located near Seoul Station

Posted Feb 26, 2017
Pros: Convenient location. Very clean rooms.
Cons: Better soundproofing.
I booked a stay at the hotel for a single night to be near the Seoul Central Station. The hotel was very conveniently located and has nice comfortable rooms. The only drawback I could say is that the nearby roads are quite busy so the room is not as quiet as I would have liked, but having earplugs helped a lot.
Comment from Hotel Management
Feb 28, 2017 by Your Fraser Team, Hotel Management
Dear Mr. Guest, We appreciate your comments regarding your stay at Fraser Place Central, Seoul. We will keep committing all our efforts to enhance to be better such as facilities and service so that our valuable guest can feel very comfortable and happy. We are very delighted to have you in Fraser Place Central, Seoul in the near future. Best regards, Your Fraser Team
4 out of 5
by A verified traveler

Convenient location but services could be improved

Posted Jan 15, 2017 on Hotels
The location was excellent as one could walk to either Myeongdong and Seoul Stations. The service is impersonal but it is to be expected. The shower head and hair dryer could be improved as they are weak. The shower door could not be closed properly and it is inevitable that the floor outside becomes wet. As it is a serviced apartment, the replenishment rate for the toiletries ie shower gels, shampoo could be improved. Slippers were not replaced even though they were clearly spoilt. Cleaning services could be improved. For instance, beds were not made up properly
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing Fraser Place Central Seoul during your last stay in Seoul. We truly appreciate your valuable feedback and sincerely apologize for inconvenience during your stay. As the comfort and experience of our guests is of utmost importance, we will certainly pay more attention to prevent future occurrence and avoid unnecessary guest disappointments. Also, thank you very much for sharing your concerns about our hotel. We hope that your experience did not affect your overall impression about Fraser and we look forward to welcoming you back in the near future to regain your trust in our service. -Your Fraser team
5 out of 5
by Frances

Posted Jan 12, 2017 on Hotels
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you very much for your comments ! Your Fraser Team
5 out of 5
by Sean

Amazing experience.

Posted Jan 9, 2017 on Hotels
We were in Seoul to register our newborn baby at the Embassy. The hotel was difficult to find for the taxi, but is right on the corner next to the overpass. Excellent staff, reasonable prices. Convenient for our purposes and close to the metro, which makes getting around easy. We will definitely stay again.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments ! We are very delighted that you have had an enjoyable stay with us. Hope to welcome you back soon ! Your Fraser Team
5 out of 5
by A verified traveler

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you very much for your feedback ! Your Fraser Team
4 out of 5
Recommended
for Families
by A verified traveler

Easy to access to the hotel from Inchon Airport

Posted Dec 17, 2016
Pros: The room rate is reasonable.
Cons: The safety box in the room didn't work, and I called hotel staff in order to fix it. The battery of the safety box needed to be replaced.
The bus-stop of the airport bus is located in front of the hotel. You don't have to walk long way with heavy baggage.
Comment from Hotel Management
Dec 22, 2016 by Your Fraser Team, Hotel Management
Dear Guest, We appreciate your comments regarding your stay at Fraser Place Central, Seoul. Thank you for the special comment, we will keep committing all our efforts to enhance to be better such as facilities and service so that our valuable guest can feel very comfortable and happy. We are very delighted to have you in Fraser Place Central, Seoul in the near future.
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your feedback !! Your Fraser Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2016
The room is spacious and comfort Location a little far away from shopping area.
Comment from Hotel Management
Dec 20, 2016 by Fraser team, Hotel Management
Dear Guest, Thank you very much for your stay with us and positive comment about room facility. We are happy to have met your expectations in quality and service standards. We look forward to welcoming you back again at Fraser Place Central Seoul soon.