Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted May 21, 2016
Good and nice facilty clean and modern very good staff
5 out of 5
by A verified traveler

快適なホテル

Posted May 13, 2016
スタッフの対応も良く、地下鉄の駅からも近くて便利です。繁華街からそんなに遠くないけども、静かで快適です。近くにコンビニもたくさんあります。ミョンドン等への送迎もあります。
Comment from Hotel Management
May 17, 2016 by Elaine Hwang, Hotel Management
Dear あっくん Thank you for taking time to tell us about your experience at Grand Ambassador Seoul associated with Pullman. It is always a pleasure to receive positive feedback and I am glad that your stay was comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruce Lee General Manager Grand Ambassador Seoul associated with Pullman
5 out of 5
by A verified traveler from seoul

지배인님이 매우친절하시고 고객의 소리에 귀를 기울여주시는 모습에 무척 감동받았 습니다

Posted May 8, 2016
약간의 불편에 대해 적극적으로 대처해주시는 호텔의 노력에 무척 감동받았습니다.정말로 감사드립니다
Comment from Hotel Management
May 17, 2016 by Elaine Hwang, Hotel Management
ush 고객님께, 먼저 그랜드 앰배서더 서울을 이용해 주시고 관심을 가져 주신 점에 대해 깊은 감사의 말씀을 드립니다. 더불어 소중한 시간을 내어 진심 어린 이용 소감을 작성해 주신 점에 대해 감사의 말씀을 전합니다. 찾아 주신 그랜드 앰배서더 서울에서 숙박이 편안하셨다고 하시니 저희도 매우 기쁩니다. 고객님께서 보내주신 칭찬의 말씀을 직원들과 함께 공유하여 더욱 힘을 얻고, 보다 훌륭한 서비스를 제공 할 수 있도록 격려의 기회로 삼겠습니다. 그랜드 앰배서더 서울은 모든 고객이 기대 이상의 서비스를 경험 수 있도록 최고의 서비스를 제공하고자 최선의 노력을 다 하고 있습니다. 다시 한번 고객응대의 중요함을 환기시켜 주신 고객님의 소중한 의견에 감사 드립니다. 앞으로도 고객님과의 좋은 인연을 이어 갈 수 있기를 바라며 도울 향상된 서비스로 고객님을 맞이 할 것을 약속 드립니다. 대단히 감사합니다. 이돈민 총지배인 그랜드 앰배서더 서울
4 out of 5
by A verified traveler

駅近ホテル

Posted May 7, 2016
少し観光スポットからは遠いですが、値段の割にゴージャスなホテルで、非常に快適なステイでした。さすがのソウルというだけあって、アメニティのクオリティが最高級ホテルに劣らないものだったと思います。
Comment from Hotel Management
May 17, 2016 by El, Hotel Management
Thank you for taking time to tell us about your experience at Grand Ambassador Seoul associated with Pullman. It is always a pleasure to receive positive feedback and I am glad that your stay was comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruce Lee General Manager Grand Ambassador Seoul associated with Pullman
5 out of 5
by A verified traveler from Osaka

初めての利用ですが満足です。

Posted May 7, 2016
Pros: フロントの方が丁寧なサービスでおすすめできます。
Cons: あえて求めるならバスルームとトイレの水圧
Location: 場所もイメージ通りで、明洞や東大門、江南エリアなど地下鉄でも移動しやすい立地でした。
室内プールやフィットネスルームなど思いのほか広く満足して利用できました。ゴルフの練習も可能で長期滞在時は間違いなくここを利用させていただきます。
Comment from Hotel Management
May 17, 2016 by Elaine Hwang, Hotel Management
Dear レオレオ Thank you for taking time to tell us about your experience at Grand Ambassador Seoul associated with Pullman. It is always a pleasure to receive positive feedback and I am glad that your stay was comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruce Lee General Manager Grand Ambassador Seoul associated with Pullman
3 out of 5
by A verified traveler

立地の良いホテル

Posted Apr 24, 2016
Pros: 無料アップグレード
Cons: エアコンの設定を一番低い18℃にしても部屋が暑かった
Location: 明洞、東大門まで2、3駅
駅近くで明洞にも東大門にも行きやすいです。ホテルからも無料シャトルバスが出ています。部屋の広さ清潔さ問題ありません。 無料でお部屋アップグレードしていただきました。 事前の情報では110Vのコンセントがあると聞いていたので変圧器は持って行かなかったのですが実際は200Vしかなく、慌てて変圧プラグを借りる羽目になりました。 だいたいのホテルでは部屋にホテルの設備やサービスなどが書かれている案内の冊子が置いてあるかと思いますが、無かったので必要な時はいちいちスマホで調べていました。この2点が残念だった点です。 5つ星で大きいホテルではありましたが、タクシーに乗る場合ホテル名を告げるだけでは場所はわからなかったです。
3 out of 5
by A verified traveler

not close de the center, 45 min walking to center

Posted Apr 11, 2016
Pros: Breakfast Buffet, the shuttle to the airport, the staff
Cons: bedding, bathroom conditions,
Location: 20 min walking to Dongdaemun, and 45 min walking to Myeongdong, evenrything is far away!
Nice Hotel, with a very good breakfast buffet. however, it is not in the Center of Seoul. Far from Myeongdong. and you always need two trains to get to any destination. The staff is nice, but the hotel deserves only 3 stars!
4 out of 5
by A verified traveler from melbourne australia

Posted Apr 7, 2016
Nice hotel within working distance to great shopping complex. Lovely staff .
2 out of 5
by A verified traveler

位置偏僻,交通不便

Posted Mar 12, 2016
離地鐵10分鐘斜坡路程,附近沒有食店。要依賴酒店穿梭巴士出入,但該服務只到晚上10,及每小時只得一班,要勿切留意時間。衛生間沒有牙刷供應,但事前沒有聲明或通知住客留意。
Comment from Hotel Management
Mar 26, 2016 by Grand Ambassador Seoul, Hotel Management
Dear Guest On behalf of all the ambassadors of the Grand Ambassador Seoul, I would like to take this opportunity to thank you for your comments for your stay at the Grand Ambassador Seoul. We truly appreciate your comments and utilize this information to improve our operation to better serve our valued guests. In reference to you comment offering complimentary toothpaste and toothbrush, in order to support green environment, we do not prepare complimentary toothpaste and toothbrush in bathroom to reduce consumption of disposable item. But the disposable ones are also offered as requested. We appreciate your understanding. Once again, thank you for your business and understanding. I do hope that you will give The Grand Ambassador Seoul the opportunity to regain your confidence and goodwill. Sincerely, Bruce Lee General Manager Grand Ambassador Seoul associated with Pullman
3 out of 5
by A verified traveler

Nice hotel, not great for vacations

Posted Mar 7, 2016
Pros: clean
Cons: concierge desk needs to do a better job of helping tourists. Reasonable priced restaurants at hotel. gift shop with some food items.
Location: not a great location.
Not knowing Seoul, we picked this hotel after staying 2 nights at a Marriott Courtyard, which was not close to downtown. We picked this hotel because it was on the hope on hope off bus route. It is a nice hotel, but too far from the thick of downtown activity, not really walking distance. No real restaurants near by for dinner. Restaurants at the hotel were insanely expensive and to be avoided. While we did walk to the core downtown area one day, it is several miles away. We mostly took taxis to see Seoul. To most places was only around 4,000-7,000 Won, which was cheap. We ended up not doing the hope on hope off bus because of the Seoul traffic and the amount of time the bus takes to do the circuit (2 hours). Compared to other hotels, we found the concierge desk not to be the most helpful. They would answer the basic questions, but realize that they should go a little more. i.e., We asked about going to the Namdaemun Market and they were very helpful about directions to get there and we walked there fine (2+ miles), but they failed to mention that the hotel had a free shuttle service that had a stop near the market. We also arranged a tour to the DMZ thru the concierge desk and the tour was great; they picked us up at the hotel, but the concierge desk didn't tell us that they don't drop you off back at the hotel.