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Reviews of Swiss Grand Hotel

5 out of 5
Swiss Grand Hotel
353 Yeonhui-ro, Seodaemun-gu, Seoul, ICN

Reviews

8.2

Very Good

Rating 10 - Excellent. 281 out of 646 reviews" "
Rating 8 - Good. 219 out of 646 reviews" "
Rating 6 - Okay. 67 out of 646 reviews" "
Rating 4 - Poor. 42 out of 646 reviews" "
Rating 2 - Terrible. 37 out of 646 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adedayo

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay so far
Stayed 1 night in Mar 2024

6/10 Okay

Howard

Stayed 4 nights in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby
Stayed 3 nights in Feb 2024

8/10 Good

Eunsook

Stayed 8 nights in Dec 2023

8/10 Good

heewon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the large room size and it stayed quiet. But for transportation, I had to ride the bus or taxi to the closest subway station.
Stayed 3 nights in Oct 2023

10/10 Excellent

Adedayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place

6/10 Okay

Harald

Traveled with family
Liked: Cleanliness, staff & service
Our room met the needs of hosting 6 people. There was adequate space for each and the ability to have individual privacy when needed. Hotel staff was attentive to our needs and requests, and were always friendly and courteous. The suite we had definitely needs a remodel and we had a leaking ceiling in one room. The staff addressed the leak and helped us to utilize another room in another suite as they could not repair the leak at that time.

8/10 Good

Seung

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Lik Chian, Eugene, Singapore

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked via the hotel, ended up with an old-fashioned outdated serviced apartment away from the main hotel - this is misrepresentation of the hotel. Expedia needs to fixed this with the hotel. No toiletries, no clean-up room available. Apartment is from the 70’s, old, ugly and dusty. Furnitures were old and dirty. Aircon was not working, not cold. P No room service, lobby concierge was horrible, poor customer service. No restaurants nothing. I regret booking and staying at this hotel; the worst hotel accommodation in my overseas holidays experience.
Stayed 10 nights in May 2023

2/10 Terrible

Vincent

Business traveler
Disliked: Staff & service
After I reserved and paid for a executive hotel room in this hotel, they tried to put me in the residence building claiming that hotel rooms are full. I need to carry my luggage downhill and uphill between the hotel and the resident building. Worst off is that the resident building does not have internet access. After I refused to check in the resident building, the hotel suddenly had a room for me. It’s one of my worst check in experience.
Stayed 1 night in May 2023

8/10 Good

??

Stayed 2 nights in Apr 2023

6/10 Okay

Mark, TongLi

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you read the fine print.. Expensive place and many surprises when I arrived..
Stayed 1 night in Apr 2023

6/10 Okay

Shaheen

Stayed 3 nights in Mar 2023

10/10 Excellent

BookableDeer

Stayed 1 night in May 2022

10/10 Excellent

Kitae

Stayed 2 nights in Oct 2022

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a hill in a nice and more quit part of the city. Was previously a Hilton hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

Soojung, Dupont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's high-end hotel. Little remote from downtown, but not too far at all. Very spacious and nice hotel. Rooms big and clean. Free parking indoor outdoor. Relaxing. Swimming pool was closed due to covid. But many other hotels still open pools, so I believe it's time for them to reopen that facility for clients as well. Hotel was huge but was so quiet. Houseing keeping service was great! Happy to stay there. Thank you!
Stayed 5 nights in Aug 2022

8/10 Good

Kibok

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2021

10/10 Excellent

Myung Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying for a weekend getaway
Great spot for a weekend getaway. Clean room, facilities, and the indoor pool is warm and easy to use. Another big plus is there’s a big CU convenience store in the hotel.
Stayed 1 night in Dec 2021

8/10 Good

Hae Cheun

Liked: Cleanliness, room comfort
Unique stay but disappointing executive lounge
Hotel had a unique interior. I stayed at the executive lounge room was great. My only complain is the executive lounge service and the quality of the food there.
Stayed 1 night in Dec 2021

10/10 Excellent

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residences were very spacious and was superb for my family. The staff were very helpful and great.
Stayed 7 nights in Dec 2021

10/10 Excellent

Hong seok

Stayed 1 night in Sep 2021

8/10 Good

TaeHo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice, but upgrades needed on hotel
Nice time. Did not upgrade us during COVID or on Valentine's Day. Bathroom needs renovation -- bad tub in bad condition.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Heewon Lee on Dec 19, 2019
안녕하세요, 그랜드힐튼서울 입니다. 저희 호텔을 이용해 주셔서 감사드리며 언제나 최선을 다해 서비스 하겠습니다. 고맙습니다.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, this time much better because there is now 24h open convinient store in the hotel
Stayed 2 nights in Nov 2019
Response from Wendy Lee on Dec 17, 2019
Thank you for your comments. This is Wendy in Grand hilton seoul. We hope you see again. Sincerely, Wendy Lee

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Heewon Lee on Dec 19, 2019
안녕하세요, 그랜드힐튼서울입니다. 저희 호텔을 찾아주셔서 감사드리며 언제나 최선을 다해 서비스 제공하도록 하겠습니다. 고맙습니다.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing get away
Stayed 3 nights at the Grand Hilton. Getting there from the airport was convenient on the airport limousine #6005. The staff was very friendly & the property is very nice & quiet. The fitness center is very clean. The hotel is away from the busy downtown Seoul so the shuttle service the hotel provides to subway stations & to some popular destinations were very helpful. The schedule for the shuttle service is very prompt & on time leaving the hotel. I will definitely come back to the Grand Hilton again in the future.
Stayed 3 nights in Oct 2019
Response from Wendy Lee on Dec 17, 2019
Thank you for staying our hotel We will provide you with a more satisfactory service for your next staying. Sincerely, Grand hilton seoul

2/10 Terrible

Verified traveler

Stayed 4 nights in Oct 2019
Response from Wendy Lee on Dec 17, 2019
Thank you for staying our hotel We will provide you with a more satisfactory service for your next staying. Sincerely, Grand hilton seoul

10/10 Excellent

Mk, Lima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and fitness center. Nice buffet breakfast
Stayed 4 nights in Oct 2019
Response from Wendy Lee on Dec 17, 2019
Thank you for staying our hotel We will provide you with a more satisfactory service for your next staying. Sincerely, Grand hilton seoul

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019

6/10 Okay

Benjamin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Not a great choice
I had high hopes for this Hilton property, but left feeling pretty disappointed. My one big gripe was their absolute embarrassment of a breakfast buffet. For the price paid, this should have been FAR better. It was so bad that I didn't even go back the next morning. The Hilton should be ashamed of the incredibly poor offerings. From sour coffee to McDonald's style hash browns (cut in half!), it was pretty pathetic. Also, the hotel itself is quite dated. I would not stay here again, especially considering it's a bit out of the way of Hongdae.
Stayed 2 nights in Aug 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N. American in Seoul for a night.
Property is older but rooms are nicely appointed and in good shape. Service is excellent. The restaurant is clean and has pretty good breakfast. The nearby residential area offers up good Korean BBQ and a good pizza shop. Seems to be popular with tour groups and the occasional flight crew.
Stayed 1 night in Aug 2019
Response from Kiera, Shin. on Aug 20, 2019
Thank you for your time and precious comments on us! If you need any help and questions, please ask help to our Front desk or Concierge. Our staff will help you anytime. Thank you for staying with us! We are very pleased that you have a good experience with Grand Hilton Seoul. Looking forward to seeing you next time.

8/10 Good

HYUNMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Grand Hilton Seoul on Aug 8, 2019
소중한 의견에 감사드립니다.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Kiera, Shin. on Jul 5, 2019
Thank you for your stay with us! We are looking forward to seeing you next time again. If you have any issues or problem during your stay, let our front desk staff know that. Thank you again with your precious comment.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I don't think it was a five-star facility. Quite disappointing.
Stayed 1 night in Jun 2019
Response from Kiera, Shin. on Jul 5, 2019
Thank you for your stay with us! If you have any issues or problem during your stay, let our front desk staff know that to solve your problem. We hope to see you again next time again. Thank you again with your precious comment.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Kiera, Shin on May 31, 2019
Thank you for your interest and precious comments on Grand Hilton! We are looking forward to seeing you again.

6/10 Okay

Denise

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Donkyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to enjoy a Christmas eve. Good decorations, good breakfast...
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Jennifer

Hotel room was such a disappointment. There were no tissue papers, basically hotel didn’t provide a basic necessities. You could literally hear snoring from the next bedroom. Awful experience!!
Stayed 3 nights in Nov 2018

6/10 Okay

Eric Yunchan

Liked: Cleanliness, staff & service, room comfort
Good service hotel
5 star hotel but need sone renovation.
Stayed 1 night in Nov 2018

10/10 Excellent

Lynn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & great shuttle to downtown & the university
Stayed 7 nights in Oct 2018