Ratings based on 243 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Jan 2, 2017
Pros: Nice location but big night club from downstairs is quite loud. You can hear the banging throughout the hotel.
Location: Great location
Nice location but there is a big night club right downstairs from the hotel. You can hear the bass vibrations throughout the hotel. Not the hotel's fault but the business adjacent from the hotel.
Comment from Hotel Management
Jan 14, 2017 by Front, Hotel Management
Dear, Thank you for your review. We are sad to hear that we failed to meet your expectations during your recent stay. We are very sorry you have had an experience we are not proud of. We respect comments from our guest and it will be carefully considered so that we may continue to strive to improve our guest service. Your comments will be shared with all of our staffs. Please know that your experience is not typical for our hotel as evidenced by prior posts. If you are ever in the area again in the future, please stay with us again. We are sure that you will experience the higher level of service. Thank you very much. Sincerely
1 out of 5
by A verified traveler from Costa Mesa, CA

Looks are deceiving

Posted Dec 7, 2016
Pros: Hotel lobby
Cons: The rooms - new carpet, new bedding (pillow / comforter), curtains -- rooms are very shabby. Bathroom had a sewage odor
Location: Itaewon is very central in Seoul. Great location
The lobby pictures are accurate the rooms are not. The carpets are extremely worn, the curtains are tattered, the pillow and bedding have an odor -- the sheets and cases were clean but the odor came from the actual down pillows / down comforter. The hotel needs to invest in updating the rooms. Extremely disappointed.
1 out of 5
by A verified traveler from Detroit, MI

Do not book this hotel

Posted Dec 7, 2016
Pros: The location and hotel lobby.
Cons: The hotel rooms need to be updated, carpets replaced, window treatment replaced, replace all bedding, especially all pillows and comforters
Location: The location was central. It's easy to get around Seoul from Itaewon.
The location of this hotel is great. It's in Itaewon and you can get around very easily to other areas in Seoul. The lobby is very modern -- but unfortunately that is where the positives end. The hotel room we were booked in was very worn. The lighting is very dark so that you can't see how worn out the carpet is. There was a sewage smell from the restroom. The light in the room did not work properly. There was an odor from the down pillows and down blankets. The pillow case and comforter cover were clean but the odor from the actual pillow / comforter were awful. We received new pillows but with the odor so we ended up covering it with a towel. The staff was not apologetic which is surprising. I've stayed at the Imperial Palace in Kangnam and had a very pleasant experience. Which is why I booked this hotel. Very disappointed.
Comment from Hotel Management
Jan 17, 2017 by front, Hotel Management
Thank you for your kind words and for taking the time and effort to share this feedback. We would like to apologize for inconvenience you experienced during your stay.We respect comments from our guest and it will be carefully considered so that we may continue to strive to improve our guest service. Your comments will be shared with all of our staffs. If you are ever in the area again in the future, please stay with us again. We are sure that you will experience the higher level of service. Thank you very much.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good budget hotel

Posted Nov 21, 2016
Pros: Location
Cons: Breakfast
Hotel was located near good shopping and food and bars. The rooms are small but okay for short stay or business. Breakfast was awkward.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Excellent hotel close to everything for visitors

Posted Nov 3, 2016
Pros: Room comfort.
Location: It is very close to international restaurants and subway station.
I visited Seoul for 3 days for business. The location was very convenient, close to everything for example international restaurants, subway station etc. I would definitely recommend to friends to stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2016
Good hotel! Close to shopping ,food, and attractions.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent location, high comfort

Posted Sep 16, 2016
Pros: Room was excellent, staff was nice and helpful. Rich, high quality necessities in the bathroom.
Cons: Chemically clean carpets, stronger lights in corridors.
High quality hotel in Itaewon, many restaurants around, French bread store across the street if the hot meal is not your choice of breakfast. Metro station is 5 minutes away, if you not stuck in one of many bars on the way. Luxury hotel for very reasonable price in my case has only few disadvantages: dark corridors, old, dirty looking carpets and windows, you cannot open. But this is often in Asia, sometimes even better due to air pollution. As I am not fan of cold air-con breeze I almost covered air-con openings with hotel towel and they left it there for whole week of my stay. I would not hesitate to visit it again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern Hotel in Itaewon

Posted Sep 10, 2016
Pros: It is in a good area for sightseeing and shopping.
Cons: It does have a laundry service, but having an iron/ironing board in the room would be great for guests who need to have their clothes pressed quickly.
Location: It is central for many western restaurants, and a good area for walking and shopping.
This is my second time to stay at this hotel. It is very central to the international part of Seoul, and easily accessible to the subway and the airport bus stop. It is very stylish, and the beds are comfortable, the rooms are clean and there is a good breakfast buffet - a little pricy but good food choices.
2 out of 5
by A verified traveler

Not such a good one

Posted Sep 6, 2016
Very dark hallway. Staff is cold and not very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel in Itaewon

Posted Sep 4, 2016
Comfortable rooms not far from the subway - good base for Seoul.