Ratings based on 1,282 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by sanjay

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. It is very delighted to hear that you satisfied with our service. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
4 out of 5
by A verified traveler

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
5 out of 5
by A verified traveler

Posted Aug 12, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
5 out of 5
by WHA SAN

Posted Jul 30, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
5 out of 5
by Jeffrey from Atlanta

Good business hotel in central Seoul

Posted Jul 29, 2016 on Hotels
Very nice hotel with great front desk staff. Room was very comfortable with fast wifi, nice bathroom, and comfortable bed. Close to subway and main bus lines that can take you to most of the business and cultural areas of Seoul.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. It is very delighted to hear that you satisfied with our service. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2016
This worked out great for our trip. The pool is great for some lap swimming and the staff was great. Very convenient location as we could walk right out of the metro stop to the hotel. We would stay again.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. It is very delighted to hear that you satisfied with our service. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
5 out of 5
by Daseul

Posted Jul 22, 2016 on Hotels
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
4 out of 5
Recommended
for Families
by A verified traveler from Singapore

Conveniently located hotel with the essentials

Posted Jul 9, 2016
Pros: Convenient location to Gongdeok subway station, which is on two Seoul subway lines and the Airport line. Restaurants and supermarket accessible.
Cons: More attention to the quantity of amenities provided, e.g. bath towels, shaving kit, bath foam and shampoo set, bottled mineral water.
Location: Hotel is located near office district of Mapo, so the nearest attractions still require a short subway ride.
It is my second time staying at this hotel in as many trips to Seoul. Chose this hotel again rather than Lotte's other branches in Myeongdong as there was direct access from the hotel building to the subway station - a plus considering it rained on most days of my stay there in July 2016. It was also directly accessible to Incheon airport and Seoul station by Airport railroad - this was the first time I tried checking-in my luggage early for my flight at the City Air Terminal at Seoul station and it was a good experience! The shopping arcade on the ground floor of the hotel was particularly convenient - breakfast items from Paris Baguette, and even ordered takeaway dinner from the Bibimbap/Porridge outlet. There's also a Lotte supermarket too, if you need to shop for groceries/snacks, though you might be better off visiting the Lotte Mart at Seoul station instead for bulk purchases as souvenirs for friends. The only grouse I had with the stay this time was that although I booked a family twin room (for 3 adults), there was one missing set of towels on 2 out of the 3 nights of the stay. Shaving kit was also not a standard issue item as part of the bathroom amenities, and the number of complimentary bottles of drinking water provided daily were inconsistent over the duration of the stay. You could say it was a minor issue, as they were rather quickly resolved with a phone call to the front desk and the housekeeper came to the room with the required items within 10 minutes.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your precious feedback on our hotel. We were very appreciated to have you as a valuable customer. It is very delighted to hear that you satisfied with our service. Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel. Once again, thank you very much for visiting us and we hope to see you again in the future. Thank you. Best regards, Luke Shin General Manager LOTTE City Hotel Seoul Mapo
4 out of 5
by Jonathan

Posted Jun 30, 2016 on Hotels
Hotel is above a subway stop. 55 minutes from Incheon airport ($4 one way ticket). 10 minutes from Insadong and major tourist stops.
Comment from Hotel Management
Jul 10, 2016 by GENERAL MANAGER, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo. Thank you for your stay with our hotel, and we were very happy to hear your feedback about our hotel. We glad to hear that you satisfied with your staying. In addition to your satisfaction, we always try hard to develop high quality of our hotel service. We are eagerly looking forward to seeing you in your next visit in Korea, and also wish that you have more blissful stay with our hotel. Thank you again and have a lovely day. Best regards, Luke Shin General Manager LOTTE CITY HOTEL SEOUL MAPO
2 out of 5
by KWANG IL

This traveler left a rating score only Posted Jun 7, 2016 on Hotels