Conveniently located hotel with the essentials
Posted Jul 9, 2016
It is my second time staying at this hotel in as many trips to Seoul. Chose this hotel again rather than Lotte's other branches in Myeongdong as there was direct access from the hotel building to the subway station - a plus considering it rained on most days of my stay there in July 2016. It was also directly accessible to Incheon airport and Seoul station by Airport railroad - this was the first time I tried checking-in my luggage early for my flight at the City Air Terminal at Seoul station and it was a good experience!
The shopping arcade on the ground floor of the hotel was particularly convenient - breakfast items from Paris Baguette, and even ordered takeaway dinner from the Bibimbap/Porridge outlet. There's also a Lotte supermarket too, if you need to shop for groceries/snacks, though you might be better off visiting the Lotte Mart at Seoul station instead for bulk purchases as souvenirs for friends.
The only grouse I had with the stay this time was that although I booked a family twin room (for 3 adults), there was one missing set of towels on 2 out of the 3 nights of the stay. Shaving kit was also not a standard issue item as part of the bathroom amenities, and the number of complimentary bottles of drinking water provided daily were inconsistent over the duration of the stay. You could say it was a minor issue, as they were rather quickly resolved with a phone call to the front desk and the housekeeper came to the room with the required items within 10 minutes.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Warm greetings from LOTTE City Hotel Seoul Mapo.
Thank you for your precious feedback on our hotel.
We were very appreciated to have you as a valuable customer.
It is very delighted to hear that you satisfied with our service.
Our hotel always try hard to make your stay perfect and beautiful, so we hope that you had a wonderful stay with our hotel.
Once again, thank you very much for visiting us and we hope to see you again in the future.
LOTTE City Hotel Seoul Mapo