Ratings based on 2,108 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Touristy shopping!

Posted Mar 25, 2017
Wonderful location, with Lotte Duty Free right next door, and Myeongdong shopping District just across the road. Rooms in Main Wing is better (more newly renovated) than rooms in New Wing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent downtown Hotel close to everything

Posted Mar 24, 2017
Cons: Prompt house keeping when requested.
Very easy excess to public transport, shops, restaurant, convenient store, sightseeing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location

Posted Mar 24, 2017
The shopping connected to the hotel is great. The location is pretty central
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay!

Posted Mar 24, 2017
It was the right decision to stay at lotte, everything was great. Attentive staff from ground floor check in to the 16th check in counter. Room was big and bed comfy. Lobby and bell counter was great too!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel but dated.

Posted Mar 20, 2017
Pros: Location
Great service! Rooms are getting old in the main wing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Mar 19, 2017
No complaints, everything was top notch! Hotel staff always eager to help. Love the location- close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location in Seoul

Posted Mar 17, 2017
This hotel has a nice location in the middle of Seoul city for shopping and has a nice Italian restaurant in the new wing recommended
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to myeongdong and right next to Lotte

Posted Mar 9, 2017
Requested for early check in and was arranged perfectly! Thanks!!
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent Hotel, Excellent Location

Posted Mar 6, 2017
Pros: Excellent service and staff. Great facilities. KAL airport Limo bus stop front of hotel. Excellent overall.
Cons: Not much. I experienced 5 star service and facility.
Location: Hotel lobby has escalator connected directly to Lotte Dept store and food court. Seoul Plaza in front and near everything with easy access.
Checked in early (12pm) and given an upgraded room as a Expedia Gold+. Upon arrival to room had a bottle of wine and cookies/choc with a complimentary note from GM Kim. All the amenities in a room you would expect from a 5 star hotel. The bed was very comfortable and the wifi was fast during all times of day and night. Desk in room had all the business necessities. The fitness center, free for hotel guests, had a very complete fitness center as well as three different jacuzzis. Also a steam and dry sauna. A large pool. Five star facility. All staff very helpful and friendly. Have stayed in other 5 star hotels in Seoul and this is one of the best. Safe in room very deep and big enough for laptops and other valuables. Beautiful lobby with escalator direct to Lotte department store and food court.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellently maintained

Posted Feb 25, 2017
though an old hotel it is by far the most excellently maintained city hotel i know of. the staff service is fantastic too!