Ratings based on 1,185 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location Recommended for family

Posted Sep 6, 2017
Pros: location
Cons: need to change to new furniture
Location: Lotte world theme park
Its was nice to stay here the hotel is nice and very good location but i did not like the room its small and look old furniture the toilet is very very small. staff are very friendly great location
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great option for family!

Posted Aug 23, 2017
Con: -It is in the outskirts of the city and you will have to taxi/subway to pretty much everything. -Walls are pretty thin and there are a lot of kids around so you will hear them crying/screaming if you are unlucky Pro: -Facility is beautiful and is worthy of the 5-star status -Staff is wonderful. Had a snafu with a delivery and they were very pro-active in getting it resolved -Really easy access to Lotte World (duh) -Only 5-star facility in Seoul that has rooms with more than 2 twin beds (must for family)
5 out of 5
Recommended
for Families
by A verified traveler

Very nice hotel. Just little old furnitures.

Posted Jul 16, 2017
Pros: Very clean and quite.
Cons: Replace some old furnitures
Location: Shoppings malls. KIDS attractions.
Very nice hotel overall. But does not have some old stuffs but very well kept. I will book again. If I need to.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Good location

Posted Jul 1, 2017
Room need to updated but with the Lotte World location it is best for it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Excellent Location and facility

Posted Jun 26, 2017
Pros: Location, facility, amenities, and staff
Cons: The rooms are a little dated and could use an update
Location: Very central and convenient to shopping, adventure theme park, Lotte Tower, and transit.
It is an excellent hotel with lots of amenities for all clients and is very central to lots to see and do in Seoul
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver BC

Hotel Room

Posted Jun 23, 2017
Pros: Location, overall facility, and the staff
Cons: The rooms need updating and a face lift
Location: Excellent location and very handy for everything
The facility was very good, but the rooms were worn and outdated. The rooms need a refit.
5 out of 5
by David

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
5 out of 5
by KONG

Excellent

Posted Jun 5, 2017 on Hotels
Looks a bit old. Need renovation.
4 out of 5
by A verified traveler

Posted May 30, 2017 on Hotels
Close to subway station and the airport limousine bus station. It is a convenient hotel for business trip
5 out of 5
Recommended
for Everyone
by A verified traveler from Guam

Great hotel, close to a lot of shopping areas!

Posted May 30, 2017
Great hotel, close to a lot of shopping areas, subway access, adjacent to a huge indoor & outdoor theme park. Hotel room might be a bit small but very clean & friendly and helpful staff.