Overall excellent service from the Hotel staff
Posted Nov 28, 2016
Have stayed a tthe Mellineum many times and the Hotel staff is always excellent. The only complaint (and this was something we had to address on 3 successive days) was people smoking on our non-smoking floor. Our rooms regularly smelt like smoke. Hotel staff did attempt to resolve, as well as performed extra cleanings, but this experience definitely tarnished our perspective of the visit.
Comment from Hotel Management
Dec 2, 2016 by Eric Swanson, Hotel Management
Thank you for your great feedback.
We are very pleased to hear that you had an enjoyed stay with us overall and we certainly appreciate that you have pointed out a few issues for us to improve, like non-smoking floor.
We look forward to welcoming you again in the near future. Thank you again.