Ratings based on 388 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from USA

Definitely not 4.5 star hotel

Posted Dec 25, 2016
Lousy service n even lousier rooms. Decor cheap looking n outdated. Staff are robot like n never smile. Bad experience and had to pay premium rate for lousy hotel.
Comment from Hotel Management
Dec 28, 2016 by Novotel Ambassador Seoul Doksan, Hotel Management
Dear Guest, Thank you very much for your recent stay with us and providing us with your valuable feedback. We are extremely appreciative of your comment which assists us greatly in improving our services. Please accept our most sincere apologies for not meeting your expectations on this occasion. Your experience certainly felt short of the high standards we strive to achieve. We have addressed your comments with our concerned managers so as to ensure that remedial action is taken before it becomes a real burden for our guests. All our guest’s satisfaction and comfort is very important to us and we will ensure this will not happen again in the future. We understand that our apologies will not make up for the inconveniences that you have experienced with us however; it would be appreciated if you could kindly give us an opportunity of welcoming you back in the future. Once again, we really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Warm regards from Seoul,
4 out of 5
by A verified traveler

Good hotel

Posted Dec 13, 2016 on Hotels
The location isn't the best but the hotel itself is a nice play to stay at. The Grana bar with the Filipino cover band is a lot of fun and cheaper than other Novotels in the city.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Eric Park Front Office Manager Novotel Ambassador Seoul Doksan
5 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
Good to go Seoul city center such as Gangnam. And also easily can take Limousine bus to Airport. Easy to shopping at big whole sale Mall HomePlus in front of Hotel.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul,
5 out of 5
Recommended
for Everyone
by A verified traveler

Super Hotel! A++

Posted Nov 1, 2016
Very nice hotel, clean, friendly staff and nice room. Good location close to bus station and 10 mins walk to metro. I was put on the 14th Floor (premium flood) with no extra charge. Nice pool, gym and even sauna. I would recommend this hotel hotel for sure!
Comment from Hotel Management
Nov 23, 2016 by Novtel Ambassador Doksan, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Novotel Ambassador Seoul Doksan
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland

High quality & kitchenette

Posted Oct 17, 2016
Pros: Friendly staffs and convenient high standard restaurant.
Cons: My preference is firm bed.
Location: Close to my hospital, Dai-Lim Sungmo hospital.
Surprisingly this high standard hotel has a full kitchenette and washer.
Comment from Hotel Management
Nov 23, 2016 by Novotel Ambassador Seoul Doksan, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Novotel Ambassador Seoul Doksan
4 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
It a good business hotel, great customer service from the hotel staff.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Eric Park Front Office Manager Novotel Ambassador Seoul Doksan
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Great location

Posted Aug 1, 2016
Pros: The location is great,hotel staff are very friendly and curtious
Cons: In my opinion there is not much to improve on everything is spot on
Location: Great location , very close to many restaurants with all kinds of Korean foods, the night life is very busy loads of shops, bars and markets
Would definetly recommend this hotel for any traveller who is thinking of coming to seoul
Comment from Hotel Management
by General Manager, Hotel Management
We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. It always touches our hearts to receive positive feedback from our guests. I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again, I deeply appreciate your comments. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great facilities

Posted Jul 25, 2016
This hotel has a lot to offer. Big gym, driving ranges, pool, saunas,...etc. Good breakfast buffet. Worth the extra if you're on a business schedule. Good coffe in the hotel room, which is rare. Usually never use those grimy things. The Novotel here has Nescafé single shots. Yum. Location is pretty good for this area. It's not a place to stay if you're business is in downtown Seoul. Seoul is a good hour commute or more. Staff was pretty good. My only real downside comment would be that the non-smoking room really smelled like a cigar lounge, which was frustratingly disgusting.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Duey D, We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Regarding your room condition, we apologize made your uncomfortable because of smell problem. Next we will make an our best effort to get rid of bad smell issue. Looking forward meet your next time! Thank you
5 out of 5
by A verified traveler

Best hotel

Posted Jun 12, 2016 on Hotels
The hotel is a steal for this price. The staffs are very helpful and I will not look for any other hotel whenever I go to Seoul area.
Comment from Hotel Management
Jun 30, 2016 by General Manager, Hotel Management
Dear Guest, We really appreciate you took your precious time to tell us about your experiences at the Novotel Seoul Ambassador Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again, I deeply appreciate your comments. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Sincerely,
4 out of 5
by A verified traveler

Novotel Doksan

Posted May 6, 2016 on Hotels
A good hotel for business travel
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Doksan Ambassador Seoul. Your good comment shared with our teams and it encourage us to give better service to our guests. I and our colleague will be looking forward to seeing you again soon. Sincerely,