Ratings based on 652 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Thornhill, ON

Great location in Gangnam

Posted Apr 30, 2017
Pros: Breakfast, overall air of comfort and elegance.
Cons: Timing on elevator doors is very short, gotta be very quick to dash in.
Location: Gangnam is Gangam, the major shopping and sidestreet restaurants are a short walk down the hill and around the corner, east is COEX and the temple
A short walk to Sinnheyon Station on the #9 Line. High level hotel with best Western and Asian features. Breakfast buffet was fantastic smorgasbord.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Great place to stay. Definitely get the bfast package.
3 out of 5
by A verified traveler from Bellingham WA

Hotel room's air conditioning system is broken.

Posted Mar 26, 2017
My room was too warm and there was no way to control it. I shut the AC off and that didn't work. Had to open a window. I have stayed at this Novetel dozens of times and usually felt it was a 5 star experienc. But AC problem make me wonder if they are falling behind on maintenance.
Comment from Hotel Management
Mar 31, 2017 by Novotel Ambassador Seoul Gangnam, Hotel Management
My apology for the inconvenience during your stay. We have basically centralized air-conditioning system, however, we have completed our Superior/Executive rooms refurbishment over last 2 years with individual control system… I hope you can stay in our new room on your next visit. Looking forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted Jan 31, 2017
Some of the best service and attention to details that I have found
Comment from Hotel Management
Feb 2, 2017 by Novotel Ambassador Seoul Gangnam, Hotel Management
Looking forward to welcoming you back!
5 out of 5
by Young Su

Perfect for relaxing and enjoying stay

Posted Jan 31, 2017 on Hotels
Cannot complain at all. Hotel was very nice, clean and quite. Staffs were very kind and well services
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Glad that you enjoyed your stay and looking forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from World Traveller

A great stay!

Posted Jan 30, 2017
Pros: Facilities and location
Very good location - a four minute walk to the Gangnam Food Street with fantastic restaurants and night life, a fine minute walk to the nearest subway station. Breakfast buffet was excellent, as were the great recreation facilities - great pool, sauna and exercise room. Lobby cafe is very overpriced, but there is a 7-11 across the road and a GS25 only a couple of blocks down the street!
Comment from Hotel Management
Feb 2, 2017 by Novotel Ambassador Seoul Gangnam, Hotel Management
Thank you for your positive comments. Looking forward to welcoming you back.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Daytona Beach

Very nice hotel

Posted Jan 24, 2017
Pros: Location, room, staff,
Location: I stay for business but I know there is plenty of shopping a block or two away.
I've stayed here many times and it's always been a good experience. The heat in the room was a little much but they fixed the A/C unit so it would come on and delivered a nice quiet fan to the room. Rooms are clean and bed is very comfortable. Breakfast buffet is plentiful as always. They were out of English papers and went and found one for me. Easy to jump on the bus back to airport. Very convenient.
Comment from Hotel Management
Feb 13, 2017 by Novotel Ambassador Seoul Gangnam, Hotel Management
Glad that you enjoyed your stay and looking forward to welcoming you back.
4 out of 5
by A verified traveler

Nice hotel

Posted Jan 8, 2017 on Hotels
We stayed here for New Year's Eve, and it was quite nice. I mostly reserved it because of the live music bar Grana, which has a Filipino cover band. Anyway, it's also great if you have business to do in the Gangnam area of Seoul and it's close to Gangnam Station (lively bar area) and Seoul COEX, a convention center.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Glad that you enjoyed your stay and looking forward to welcoming you back.
4 out of 5
by Andrew

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Hotel in Gangnam

Posted Nov 27, 2016
Pros: Location. Access. Good and clean hotel
Cons: The bath tunes need some update. They are clean and safe.
Location: Lots of restaurants and shops. Walking areas. Safe.
The hotel is well located. There are plenty of restaurants and shops in the area and transportation as well.
Comment from Hotel Management
Dec 7, 2016 by Novotel Ambassador Seoul Gangnam, Hotel Management
Glad that you enjoyed Gangnam Area and our service. Looking forward to welcoming you back.