Ratings based on 488 Verified Reviews

4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
1 out of 5
by A verified traveler

노후화 되는 시설, 직원 불친절

Posted Sep 23, 2016 on CheapTickets
시설은 노후화되고 마루에 머리타락 뭉치, 욕조에 이물질 있었음 직원들 대응 또한 불친절 함 나쁜 경험이었음
Comment from Hotel Management
Sep 29, 2016 by AGSM, Hotel Management
안녕하세요, 고객님. 저희 서머셋팰리스서울에 머무르시면서 불편을 끼쳐드린 점 진심으로 사과드립니다. 고객님께서 말씀 주신 객실 내 정비관련 문제나 직원들의 태도에 관련된 부분은 담당 하우스키핑 매니저에게 전달하여 고객님의 투숙 전에 더욱 쾌적한 서비스를 제공할 수 있도록 노력하겠습니다. Guest Service 팀을 담당하는 저 또한, 직원들의 서비스태도 교육에 힘쓰도록 하겠습니다. 모처럼 저희 호텔에서 보내신 시간에 불편을 끼쳐드려 대단히 죄송합니다. 다시 한번 더 모실 수 있는 기회가 오기를 바라며, 다음에는 더 낳은 모습을 보여드릴 수 있도록 노력하겠습니다. 시간을 내시어 후기를 작성해 주셔서 감사드리며, 늘 건강하고 행복하시기를 기원합니다. Joyce Kim// Assistant Guest Service Manager
1 out of 5
by A verified traveler

기본적인 태도가 불친절한직원, 심각한 청소상태

Posted Sep 18, 2016 on CheapTickets
기본적인 태도가 불친절한직원, 심각한 청소상태 경복궁 뷰로 옴겨주기로 하고 2박을 묶었는데 바꾼 방의 상태는 건물로 가려져 경복궁이 전혀 보이지 않는 상태 그 후 직원의 응대도 매우 불친절함 그 외 청소상태도 심각했는데 욕조에 때가 껴 있고 거실에는 머리카락 뭉치가 있었습니다.
Comment from Hotel Management
Sep 29, 2016 by AGSM, Hotel Management
안녕하세요, 고객님. 서머셋팰리스서울에 머무르시면서 느끼셨던 후기를 작성하여 주셔서 감사드리며, 또한 모처럼 저희 호텔에서 보내신 시간에 불편을 끼쳐드린 점 진심으로 사과드립니다. 고객님께서 말씀주신 객실정비 및 직원의 서비스태도 관련 부분은 담당 하우스키핑 매니저 및 Guest Service 팀을 담당하고 있는 제가 부서 전 직원들과 교육의 시간을 가지고 좀 더 낳은 서비스를 제공할 수 있도록 지속적으로 노력하겠습니다. 또한, 고객님께서 원하시는 경복궁 쪽 객실은 객실타입에 따라 가능한 타입과 불가능한 타입이 있음을 양해해주시고, 예약 시 문의하시면 가능한 객실타입을 안내해드리도록 하겠습니다. 앞으로도 고객님을 모실 수 있는 기회가 오기를 바라며, 늘 건강하고 행복하시기를 기원합니다. Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from Nelson, New Zealand.

Great Stay at Somerset. Highly recommended.

Posted Sep 14, 2016 on Hotels
Fantastic stay. We requested an additional single bed. Both this and the queen were very comfortable. The two rooms mean there is plenty of space and large (albiet slightly dirty) windows had a great view over one of the palaces. There are several palaces within 10 minutes walk, Seoul's largest buddhist temple, numerous traditional restaurants and cafes. Highly recommended and great value for money. Only very minor point is the breakfast is pretty average. For the prices and location though, I think Somerset would be hard to beat.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from all the world

Great location a short walk to insadong

Posted Sep 3, 2016
Very friendly staff, great view to ancient temples among a giant skyline.
Comment from Hotel Management
Sep 9, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for your kind review. We are glad to hear the compliments of our staff. Also we are happy to have met your expectations in service and facilities. It is always encouraging for us to learn that our valuable residnets are satisfied with our service. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
5 out of 5
by John from Atlanta, GA

Embassy row area stay

Posted Aug 31, 2016 on Hotels
Free shuttle to/from Korean markets every day, overlooks (on one side) South Korean Presidents house (BLUE HOUSE).
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience about your recent stay with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your kind words. We look forward to welcoming you again in the near future. Yours sincerely, Joyce kIm// Assistant Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul Resident

Very cozy and nice hotel

Posted Aug 10, 2016 on CheapTickets
Well-trained staffs Nice location at the center of seoul Cozy and clean room with great view of kyongbok palace Simple but over-average breakfast with perfectly nice staffs This is my second stay at sommerset palace and i am willing to come back again! I enjoyed my in-city-holiday at sommerset.
Comment from Hotel Management
Aug 16, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for your warm words about our serviced residence. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receivig such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for making us as one of your preferred accommodation choices. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Convienient hotel in center of downtown.

Posted Jul 25, 2016
Pros: Breakfast had something for everyone.
Cons: We had to wait till exactly 3pm to get access to our although we checked in at 12.30, just what we needed after a 12 hour flight.
Location: In the center of down town so close to shops, palaces and other tourist attractions. Metro close by for getting further afield.
Clean, quite hotel with well equiped room. Also a couple of restaurants, a cafe and small shop on site.
Comment from Hotel Management
by AGSM, Hotel Management
Dear Guest, Thank you for sharing your experience about our serviced residence. We are glad to hear that you have found our strategic location to be ideal and convenient. At the same time, I am sorry that we couldn't provide early check-in, which is subjected to apartment availability upon your arrival. It is recomended that you reserve the apartment from the previous night, if you would like to secure an apartment when you arrive early. Once agin, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
5 out of 5
by Young from NYC

a good place to stay

Posted Jul 17, 2016 on Hotels
Nice an cozy room. very convenient location to visit other place in Seoul
Comment from Hotel Management
by Assistant Guest Service M, Hotel Management
Dear Guest, Thank you for sharing your experience about our serviced residence. We are happy to learn that you enjoyed our service and you have found our strategic location to be ideal and convenient. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by Ross from Australia

Great hotel even better some more information ..

Posted Jul 12, 2016 on Hotels
Location is superb and hotel ammenities are excellent, great breakfast, rooftop small pool and good ground floor restaurants. Great launch point to see sites and shop. Hotel corridors have an odour and guestroom doors open outwards unlike most hotels so on arrival reception should tell guests for flight tired guests may think keycards to not work or better than this guests should first be accompanied to the room. From itcheon airport train is possible however the metro requires a lot of walking and hotel should give directions on website from closest metro stop. Taxi to and from airport is a more relaxed option costing 60,000 won, drivers are most courtious and helpfull.
Comment from Hotel Management
by Assistant Guest Service M, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce KIm// Assistant Guest Service Manager