Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Dec 8, 2016
部屋が広々としている。スタッフの教育も行き届いている。朝食はまあ普通。安国駅が近く立地もよい。コストパフォーマンス良し。
5 out of 5
by A verified traveler from YR

도심에서 즐기는 호텔의 여유

Posted Dec 6, 2016
전체적으로 깨끗하고 좋았습니다. 도심에서 즐기는 휴가라 여유도 있고 주변에 식당 카페 서점들이 있어 언제든 원하는 걸 찾을 수도 있어 편리합니다.
5 out of 5
by A verified traveler from Bedford England

Excellent accomodation

Posted Nov 19, 2016
Had to ask at reception for a couple of things to be sorted out in our room. The staff were there immediately and nothing was to much trouble.
Comment from Hotel Management
Nov 25, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for sharing your recent stay with us. We are happy to hear that you have enjoyed our service and facilities. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
5 out of 5
by A verified traveler from seoul

인사동에서 가까운 호텔

Posted Nov 17, 2016
Pros: 청결도 및 직원친절도
Cons: 특이사항 없음.
Location: 인사동 및 건너편 먹자골목의 접근성이 용이
인사동에서 저녁을 먹고 호텔을 이용. 호텔 내부 청결하고 비즈니스 호텔 답게 깔끔하고 실용적인 분위기. 직원들의 친절도도 상당히 높음. 인사동 및 광화문 이용 시 상당히 유용한 호텔임.
Comment from Hotel Management
Nov 23, 2016 by AGSM, Hotel Management
안녕하세요, 고객님. 저희 서머셋팰리스서울에 머무르시면서 즐겁고 편안한 시간을 보내신것 같아 큰 보람을 느낍니다. 앞으로도 계속하여 저희 호텔을 이용해주시기를 부탁드리며, 더욱 훌륭한 서비스를 제공할 수 있도록 지속적으로 노력하겠습니다. 늘 건강하고 행복하시기를 기원합니다. Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from Strasbourg

bien placé, propre avec bon Pdj.

Posted Nov 16, 2016
Pros: Le comfort des chambres et le prix correct pour le service apporté
Cons: La piscine est fermée pour l´ hiver, dommage ! Quartier peut-etre trop calme et excentré.
Location: Prés de Insadong, a distance correct du centre, derrière un petit temple
Comment from Hotel Management
Dec 2, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, I would like to seek your understanding that our outdoor swimming pool and jacuzzies are not in operations during winther season. I hope that we will have another opportunity to improve your stay experience in the near future. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from SG

Very close to Isa-dong & Gwanghwamun

Posted Nov 9, 2016
Very spacious room with facilities like washing machine.
Comment from Hotel Management
Dec 2, 2016 by AGSM, Hotel Management
Dea Guest, Thank you for sharing your experience about our serviced residence. We are glad to hear that you enjoyed our service and facilities. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your kind words. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler

Posted Nov 7, 2016
Was given room 1708. Though on the 17th floor, it was right next to a building under construction. Construction work started before 9 am, including Saturday and there were workers resting and chatting right outside my window hence I had to keep my curtains closed.
Comment from Hotel Management
Nov 9, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are sorry to hear about your inconvenience with the next builing under construction. We regret that we could not assist you on this problem during your stay and please let us know your room preference in advance for your next visit so that we could look after your reservations. Once again, thank you for staying with us. We hope to have another opportunity to serve you better. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from Mumbai

Nice hotel in the center of the city

Posted Nov 6, 2016
Pros: The hotel being in the city and offering facility to warm up and even prepare food in the room if one wanted. The restaurant is good and provides enou
Cons: An early check in
Location: The hotel is right in the center of city and one can walk down to many places
The hotel was situated in the center of the city. The only problem is that check-in is at 3 pm. They do offer services like shower to freshen up if you reach early. The reception staff was good. They provided help to get the taxi when needed. The restaurant is good. There was a lot of variety for breakfast and vegetarians would have no problem. The rooms was good and provided all facility if one wanted to prepare food in the room.
Comment from Hotel Management
Nov 9, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in service quality standards. Your kind review will be shared with our entire team members and motivates us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from US

Location, location, location

Posted Nov 3, 2016
Pros: The central location, studio-apartment amenities, reasonable price, and terrific Italian restaurant.
Cons: Room showing signs of wear, but still clean and fully functional.
Location: Roof offers a spectacular view of Gyeongbok Palace, the Blue House, and the mountains. Near Insadong, Jogye temple, Cheonggye Stream, and more.
Comment from Hotel Management
Nov 9, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for staying with us during your holiday in Seoul. We are happy to have met your expectations in service and facilities. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Also, I have noted your comment in regards to the room condition and I would like to inform you that we have currently maintenance program in place. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager
4 out of 5
by A verified traveler from manila

generally satisfactory.

Posted Nov 3, 2016
Pros: the location was appropriate for a five days stay.
Cons: breakfast was below par. there were very few choices of food.
Comment from Hotel Management
Nov 9, 2016 by AGSM, Hotel Management
Dear Guest, Thank you for sharing your experience about our serviced residence. I am sorry to hear that we failed to meet your expectations in breakfast service. Since we are constantly looking at ways to improve our services, I will share your feedback with the breakfast vendor to review. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager