Hotel was not as great as the reviews say
Posted Jul 13, 2016
I booked this hotel for a 3 night stay based on the star rating and reviews but upon arrival there was no one at the front desk, I called earlier in the morning to request an early checkin. The lady said yes we will have your room ready. When I got there, no one answered, I had to go to the employee door to grab someone's attention. I checked in, got the room key, went up to our room to find out they hadn't even cleaned it! It was a mess and wreaked of cigarettes! Mind you, this is a smoke free hotel. Luckily, housekeeping was down the hall and we told her, she immediately called someone. We had to wait for new keys and another room. Very unprofessional of this place! We finally get the keys and the room was made but not as clean as I thought, we found hair on our linens so we asked for new sheets. The room looked older and not as nice as the pictures they put online. The only good thing about this place was their continental breakfast and parking.
On the second day of our stay there was a sign on the 3rd floor "elevator out of service!" So I went to tell the front desk and they said it was working! Wow.
Oh and by the way, there's no bell boy.