Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.6 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Singapore

It's near the MINES convention

Posted Dec 22, 2015
Pros: Nothing. The breakfast buffet has very limited choices. My son is attending the Comic Convention at MINES & that's why I book him at this Hotel.
Cons: Everything. From the altitude to staff to the buffet breakfast.
Location: Nothing as the only shopping near by is MINES shopping center.
It's the location that it's near MINES Convention other than the MINES Resort that I book my son into this Hotel. He paid deposit of RM200 as his room is prepaid through Expedia. However when he ordered room service and request for charge to room. The waiter refused and insisted that it's cash payment. My question is why collect a deposit when he is not allowed to offset other miscellaneous room charges from deposit. He arranged for transport pick up to the Airport and the taxi was late for more than 15minutes. The Hotel did nothing to help and did not even offer to get him another cab. The taxi driver even call my son to harass him as if he is right. How did he obtain his mobile no? I thought all taxi arranged through Hotel, taxi drivers only liaise with Hotel. Lucky he is with his friend who manage to get another cab and my son manage to get to the Airport on time.
3 out of 5
by Joe Lah

Expect the unexpected

Posted Nov 13, 2015 on HotelClub
Generally nice hotel beautiful structure.The unfortunate downside however is require maintenance,service is more than wanting,often times no one at the reception counter and one instance it was only the bell boy at the counter..can you believe that? 5 star hotel..? unbelievable...
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Abdulsalam

Posted Oct 16, 2015 on Hotels
الاستقبال عند الوصول ليلا اقل من المستوى لكن مدير الاستقبال صباحا اقدم له شكري
4 out of 5
Recommended
for Families
by Mohammad

This traveler left a rating score only Posted Oct 10, 2015 on Hotels
4 out of 5
Recommended
for Families
by majed from saudi araibia

honymooner

Posted Oct 4, 2015 on Hotels
well at all
4 out of 5
Recommended
for Couples
by yosef m a

حلو

Posted Sep 22, 2015 on Hotels
ممتاز
3 out of 5
Recommended
for Business Travelers
by Nitin

This traveler left a rating score only Posted Sep 16, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 31, 2015 on Hotels
시내와 접근성이 떨어져서 그닥이나, 대체적으로 만족
5 out of 5
Recommended
for Business Travelers
by syed from New jersey.

Great experience.

Posted Aug 24, 2015 on Hotels
It was a nice experience. Room was clean, atmosphere was great. Although I was on business trip but I would like to come here for vacation.