Ratings based on 40 Verified Reviews

4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Sally


Posted Dec 23, 2016 on Hotels
This place is an absolute "must-go to" for those looking for a good mountain / nature retreat with homey ambience.
5 out of 5
by A verified traveler

Perfect stay in the mountains.

Posted Oct 21, 2016 on Hotels
Everything was perfect, the staff was wonderful.
4 out of 5
by A verified traveler

Fantastic mountain lodge

Posted Sep 16, 2016 on Hotels
Fantastic place to go for walks and drives in the Serra de Estrela. Hotel also runs the Burel factory and shop, which is a short drive away in Manteigas and well worth a visit and purchase!
5 out of 5
by tim from Brooklyn

Wonderful location, amazing hotel, staff was sick

Posted Sep 27, 2015 on Hotels
This is an amazing spot high up in the mountains. We went there in September, not during ski season, so except for the hotel guests there was nobody in any of the nearby cottages, and it was really nice to take a short hike around the rocks and amazing views. The hotel itself is very beautiful. Lots of Nordic furniture and beautiful fabrics made in the nearby town. This place is owned by the people who own the Burel company. The food at both dinner, which you must pay for, and breakfast, which is included was VERY good. The only complaint was that one of workers at the desk, who also worked a waitress had a very bad cold. IF YOU ARE SICK PLEASE DONT COME TO WORK AND WAIT ON PEOPLE!!!
5 out of 5
by A verified traveler

So incredibly wonderful.

Posted May 20, 2015 on Hotels
Epic stay, never experienced better service--ever. The service was unbelievable, the food was unbelievable, every meal was a culinary masterpiece, the bikes were in great condition, location beautiful and remote. High quality establishment. The shortcomings were poor internet service, the sauna was constantly broken, and it is very very remote which was good but also bad at times.
5 out of 5
for Couples
by A verified traveler from Glasgow, UK

Amazing mountain retreat

Posted Sep 11, 2014
Pros: everything!
Cons: better way to open the windows and have the blinds/curtains drawn at the same time, it was slightly awkward.
The design features are excellent, very nordic in style and the smell of the fresh mountain air and the wood is just delightful. The attention to detail and the way the staff take care of guests is second to none. Fabulous restaurant, if you stay here, definitely have the dinner. You won't regret it. It's a peaceful mountain sanctuary!
5 out of 5

Hotel muito charmoso

Posted Jun 23, 2017 on Hotels
O hotel é um charme, uma decoração de muito bom gosto. Os funcionários são extremamente atenciosos.
5 out of 5
by Enio Marcio

Que Hotel! E que Restaurante!!!

Posted Jun 22, 2017 on Hotels
Logo na chegada já fomos surpreendidos com a possibilidade de escolha do quarto. Uma amabilidade que virou uma constante em nossa permanência. Todos os funcionários são fantásticos e o Chef da cozinha mereceria ao menos 1 Estrela Michelin. Um Hotel isolado que se transformou em maravilhosa experiência de viagem.
4 out of 5
by Claudia

Tranquilidade em um lindo local

Posted May 3, 2017 on Hotels
O local em que fica o hotel é maravilhoso, com linda vista para a montanha. Os funcionários são de uma simpatia e presteza sem igual. O dono do estabelecimento oferece uma caminhada pela área pela manhã, fornecendo explicações sobre o local e os imóveis que nele existem. O café da manha é muito bom, com compotas de frutas feitas no hotel e vários pães e doces muito frescos e saborosos. A ressalva que eu faria seria a respeito do banheiro, que é muito pequeno, com uma pia mínima e um box que mal cabe uma pessoa. A internet nos quartos também não é boa. De resto, tudo é muito bom e valeu a pena pelo conjunto geral.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 5, 2017 on Hotels