Ratings based on 648 Verified Reviews

3.7 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

A bed close to the airport

Posted May 21, 2018
Last night of a holiday, we wanted a placee to sleep which had a shuttle to the airport. The room was basic, small and comfortable. Basic breakfast was €7, which was fine.
Comment from Hotel Management
May 21, 2018 by FOM1979, Hotel Management
Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager
5 out of 5
by A verified traveler

Posted May 15, 2018
Comment from Hotel Management
May 16, 2018 by FOM1979, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager
5 out of 5
by A verified traveler

Posted May 7, 2018
Excellent hotel. Close to airport. Very helpful and friendly staff. Courtesy van to Florence.
Comment from Hotel Management
May 8, 2018 by FOM1979, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bellevue, WA

Handy for airport

Posted Apr 22, 2018
Quite nice for an airport hotel. We were on 7th floor and it was very quiet. Room was comfortable. Shower required some learning to deal with in order to not flood the floor. Would have benefited from an instructional card (or less tired travelers).
Comment from Hotel Management
Apr 24, 2018 by FOM1979, Hotel Management
Dear Anne, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel near to airport

Posted Apr 21, 2018
Airport is about 5 minute drive from hotel, shuttle is provided certain times of day to airport and city and returns - you need to book these with hotel but we found it excellent and used them to city each day and return at night.Hotel staff are very friendly and excellent and all spoke English.
Comment from Hotel Management
Apr 21, 2018 by FOM1979, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2018
Perfect for early departures from FLR. Only thing....Airport shuttle ends at 8pm. Cabs are really a rip off for the short 1km drive to the hotel. Novotel: extend hours of operation. It's now 8 to 8. Make it 5 to 9.
Comment from Hotel Management
Mar 25, 2018 by FOM1979, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore Front Office Manager
1 out of 5
by A verified traveler from flr airport

Teriable hotel

Posted Feb 14, 2018
Teriable hotel, dirty and need more work. It’s not a usewall Novotel hotel.
Comment from Hotel Management
Feb 15, 2018 by FOM1979, Hotel Management
Cher Client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Firenze Nord Aeroporto. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Mauro Fiore Front Office Manager
5 out of 5
by L S

Posted Nov 25, 2017 on Hotels
Comment from Hotel Management
Dec 9, 2017 by Direttore, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro F.
3 out of 5
by A verified traveler from Seattle, WA

Transportation not reliable

Posted Oct 13, 2017
Pros: Comfortable bed
Cons: Transportation
Location: Nothing to do nearby
I chose this hotel because it was close to the airport and there was a shuttle to the airport. My flight was at 6:05 am and the first shuttle ran at 8:30 am. How is that supposed to be convenient to their guests? The taxi cost 21 euros which is outrageous because it is only a 5 minute ride to the airport. The hotel should give me a credit for the taxi fare since they did not have transportation to the airport as was advertised on the website when I made my reservation.
Comment from Hotel Management
Oct 15, 2017 by fom79, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro F.
3 out of 5
by James

Never Again

Posted Oct 9, 2017 on Hotels
The pillows were terrible. The shuttle never picked us up at the airport. We had to get a cab. There was only one waiter in the dining room and one other just serving the food. It took forever.
Comment from Hotel Management
Oct 12, 2017 by Direttore, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mauro Fiore