Ratings based on 1,128 Verified Reviews

4.3 out of 5
74% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Beware: Melia is three hotels and not as advertise

Posted Apr 1, 2018
The Melia hotel is split across multiple tower blocks with different receptions, rooms, restaurants and pools. I stayed in Tower F which did not look like the photos. The reception of the main hotel looked much better than F. This should really be listed as three hotels as the products are not compatible. If you book try to get a room in the main hotel and ask for a room like the photos.
Comment from Hotel Management
Apr 17, 2018 by Jacques Bezençon - General Manager, Hotel Management
Dear Chris, thank you for your review of Melia Brasil 21. We are constantly working to improve our services. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2018
Pros: Great location. Amazing price for a suite. Friendly and helpful staff.
Cons: Add an ATM on the premises.
Great location. Great hotel. Amazing price for a suite, that was actually a small apartment.
Comment from Hotel Management
Feb 21, 2018 by Jacques Bezençon - Gerente Geral., Hotel Management
Thank you for taking a time to review Melia Brasil 21. We appreciate your comments about our staff. Hope to welcome you soon again. Best regards,
3 out of 5
by A verified traveler

Nice hotel, horrible access, no parking.

Posted Jan 11, 2018
It's incredible that such a nice hotel does not have free parking. The cost for parking ends up being almost as much as an extra night. Driving access to the hotel is also very awkward.
Comment from Hotel Management
Jan 21, 2018 by Jacques Bezençon - General Manager, Hotel Management
Thank you for your review about Melia Brasil 21. All the comments are very important for us as a improvement opportunity.
5 out of 5
by Alberto

Great stay

Posted Dec 23, 2017 on Hotels
Excellent service by the manager, Alex
Comment from Hotel Management
Dec 27, 2017
Dear Mr. Alberto, thanks for your review of Melia Brasil 21. We appreciate you took a time to wright a comment about our hotel. Hope to welcome you soon again. Best regards.
3 out of 5
by A verified traveler

Posted Dec 19, 2017 on Hotels
Comment from Hotel Management
Dec 27, 2017
Obrigado por sua avaliação do Melia Brasil 21. Cumprimentos.
5 out of 5
by A verified traveler

Great, as always!

Posted Dec 14, 2017 on Hotels
Great, as always!
Comment from Hotel Management
Dec 27, 2017
Thanks for your evaluation of Melia Brasil 21. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
During check in, had to go to the other two towers before they found where I was supposed to stay. Very helpful and friendly staff carried my bags at least. Great service, amazing breakfas, very good internet.
Comment from Hotel Management
Jan 9, 2018 by Jacques Bezençon - General Manager, Hotel Management
We appreciate you took a time to review our hotel. Thanks for the nice comments about our staff. We hope to welcome you back in your next trip to Brasilia. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean rooms

Posted Nov 30, 2017
Pros: It was very comfortable and modern.
The hotel was very nice, modern and clean. The staff was very friendly.
Comment from Hotel Management
Jan 9, 2018 by Jacques Bezençon - General Manager, Hotel Management
Thanks for your review of Melia Brasil 21. We appreciate all your comments. Best regards,
4 out of 5
by Jim

Posted Nov 9, 2017 on Hotels
My room was big but the furnishings are getting worn. Decent value for the money
4 out of 5
Recommended
for Everyone
by A verified traveler from tegucigalpa, Honduras

Excellent Hotel, close to the Convention Center

Posted Nov 4, 2017
Very satisfied! Nice ambient and very fine Norton restaurant