Ratings based on 214 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean rooms, good fitness facility, good breakfast

Posted Aug 20, 2017
I stayed two days and would go again. The coffee maker in the room worked well, shower was good, quiet room at night, good location
Comment from Hotel Management
Aug 21, 2017 by GM-HIS, Hotel Management
Thank you! So glad you enjoyed and would return :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile Alabama

Posted Jun 29, 2017
Great experience. Great customer service. Will stay again.
Comment from Hotel Management
Jun 30, 2017 by GM-HIS, Hotel Management
Monique, Thanks for reviewing us and we're thrilled you had a great stay. We look forward to seeing you next time. Sincerely, GM, Hampton Inn Sevierville
5 out of 5
Recommended
for Everyone
by A verified traveler from Millington, TN

Great place to stay & be close to it all

Posted Jun 23, 2017
Pros: The beds are fabulous! The shower is wonderful. The continental breakfast was great every morning and saved us a lot of time.
Cons: Better air conditioning in the rooms. And make the fan in the bathroom operate on a separate switch. It was a bit loud.
Location: There is a Kroger across the street for groceries. Restaurants are everywhere. Minutes from Pigeon Forge and all kinds of attractions.
The hotel was easy to find. Everything was clean and in order. We had no trouble with anything during the trip. The only thing we didn't like about the hotel was that it was close to the road and there was a lot of road noise that could be heard when you are trying to sleep. The hotel parking lot is connected to a shopping center that has a stoplight to get back out onto the main road, so that was very helpful with the getting in and out through the traffic.
Comment from Hotel Management
Jun 26, 2017 by GM-HIS, Hotel Management
Dear Angie, Thanks for reviewing your stay with us at the Hampton Inn Sevierville. Glad to hear you had an overall great experience. Hope to see you again. Sincerely, GM, Hampton Inn Sevierville
5 out of 5
by Marla

Posted Jun 19, 2017 on Hotels
small room
Comment from Hotel Management
Jun 26, 2017 by GM, Hotel Management
Dear Marla, Thanks for staying with us. We appreciate your feedback! Sincerely, GM, Hampton Inn Sevierville
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel just outside of Pigeon Forge.

Posted Jun 6, 2017
Pros: I stay here because of the price and it is very clean.
Cons: The rooms have been renovated which is great however you took the dresser out of the room so there for there is no where to put your clothes.
Location: This hotel is just a few minutes from pigeon forge and there is plenty to do there as far as shopping seeing shows and going out to eat.
We have stayed at this hotel several times and have found the place very clean and the staff very friendly.
Comment from Hotel Management
Jun 7, 2017 by GM-HIS, Hotel Management
Dear Angela, Thank you for your feedback. We're glad you enjoyed your stay and received great Hamptonality and liked our convenient location. The new room design is the Forever Young look by Hampton, we still have the closet and the dresser shelving is now incorporated in the TV cabinet. We hope you will still stay with us again. Sincerely, GM, Hampton Inn Sevierville
5 out of 5
by Larry L

Posted May 14, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by GM, Hotel Management
Dear Larry L, Thank you for your feedback, glad you had a perfect stay. Sincerely, GM, Hampton Inn Sevierville
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Mattress was uncomfortable didn't get a good nights sleep never could get comfortable. Woke up with back hurting
Comment from Hotel Management
May 14, 2017 by GM-HIS, Hotel Management
I'm sorry to hear you had an issue with the mattress. We replace our bed sets regularly so I'm surprised you had a problem. I hope to hear back from you so we can id the room you were in and rectify the problem for future. Thanks for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Real nice everything was clean but the beds were just hard Steph real good real nice people
Comment from Hotel Management
May 8, 2017 by GM-HIS, Hotel Management
We're pleased you had an overall satisfactory stay with us. Thank you for the valuable feedback so we can better serve you in future.
1 out of 5
by A verified traveler from Jackson Hole

Would Have Been 4 Stars But Sassy Reception Girl

Posted Apr 24, 2017 on Orbitz
First ever bad review of a Hampton Inn. No hot water. Called and was told we didn't know how to use faucet or didn't let the water run long enough. I explained that was not the case. She then surlily said there was nothing wrong with the hot water but would have the maintenance guy look into it anyway since I threatened a bad review. And hour later the water was hot. In my business, she would be fired immediately.
Comment from Hotel Management
May 8, 2017 by GM-HIS, Hotel Management
It appears you have the wrong hotel, because we have not had any hot water issues or the above incident occur at our property. Our staff takes pride in providing the best customer service to our guests and take our guests happiness seriously as is evidenced from all our guest reviews.
2 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Apr 16, 2017 by GM, Hotel Management
Thank you for your feedback. Sorry to see you didn't have a good stay. Please let us know what we could have done better.