Exterior

Reviews of Super 8 by Wyndham Sevierville Riverside

2 out of 5
Super 8 by Wyndham Sevierville Riverside
1410 Winfield Dunn Pkwy, Sevierville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1011 reviews" "
Rating 8 - Good. 344 out of 1011 reviews" "
Rating 6 - Okay. 136 out of 1011 reviews" "
Rating 4 - Poor. 94 out of 1011 reviews" "
Rating 2 - Terrible. 63 out of 1011 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It had a double room with a balcony and it was an awesome view of the Smoky mountains
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Jeffrey,Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your double room with a balcony and a breathtaking view of the Smoky Mountains. We hope to welcome you back for another memorable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Vaughda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The connecting rooms and the privacy were incredible! Having a back door was also very convenient!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Vaughda,Thank you for your fantastic feedback. We're delighted to hear that you enjoyed the connecting rooms and the privacy they provided, as well as the convenience of having a back door. Your comfort and convenience are important to us, and we're glad that our accommodations meet your needs. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room closest to the road was noisy with traffic. The bathroom was very small.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Judy,Thank you for your kind feedback. We apologize for the inconvenience you experienced due to the noise from the road and the size of the bathroom. Your comfort is important to us, and we regret that we fell short of your expectations in these areas. We'll consider your feedback as we work to improve our guests' experience. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Ralph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Ralph,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we're extremely friendly, very clean facility
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Jamie,Thank you for your fantastic feedback. We're delighted to hear that you had such a positive experience with our friendly staff and clean facilities! Providing excellent service and maintaining cleanliness are top priorities for us, and we're thrilled that we could meet your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Chad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms for a great price.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Chad,Thank you for your fabulous feedback. We're thrilled to hear that you enjoyed your stay and found our rooms to be excellent, especially considering the price. Providing quality accommodations at a reasonable rate is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

8/10 Good

William, Corunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear William,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really professional and polite. We liked the elevator with having knee issues
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear William,Thank you so much for your fantastic feedback! We're delighted to hear that our staff's professionalism and politeness made a positive impression on your stay. Additionally, we're pleased the elevator accessibility was beneficial, especially considering knee issues. Your comfort is important to us, and we appreciate your kind words. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

4/10 Poor

Richard, Fort Gordon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and low cost are what I was looking for and received but this Motel 8 is not being kept up. The bottom line for the Pigeon Forge area... I got what I paid for.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Richard,We appreciate your feedback and apologize for any disappointment regarding the upkeep of our Motel 8 in Pigeon Forge. We strive to provide a comfortable and pleasant stay for all our guests, and we regret if we fell short of your expectations. Your comments will be shared with our team for improvement. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Leonard,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Amber

Liked: Cleanliness
Disliked: Amenities
There were a group of raccoons outside that made the hotel even better because they were precious. Hotel looks older in person but still not a bad stay for 100 bucks.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Amber,Thank you for your kind feedback! We're delighted to hear that the presence of raccoons added a touch of charm to your stay. We appreciate your understanding of the hotel's appearance, and we're glad to hear that overall, it was a satisfactory stay for the value. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Alicia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks are deceiving! Property is run down. The “free breakfast” consists of a small bowl of muffins that were empty when we went in to get ours. Guy at the desk said they were all gone and they didn’t have anymore. Mmm k. He’s the same employee that when I walked in on check-in day to see if our room was ready didn’t even ask my name or get up out of his chair to actually check. The parking lot was completely empty. The picture Expedia has posted of what appears to be where you get breakfast at is non-existant. Must be a fake picture because “breakfast” was on a small table across from the check in counter. We ended up leaving the night before check out. Nothing special here and definitely won’t be back.
Response from Hotel Manager on Feb 19, 2024
Dear Alicia,We appreciate you taking the time to share your feedback, and we sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding the condition of the property, breakfast service, and the interaction with our staff are taken seriously. We understand your frustration, and we assure you that we will investigate these matters promptly to make necessary improvements. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility, friendly staff. Highly recommended
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Jamie,Your kind words mean so much to us, and we're pleased to get such great feedback from you. we are glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely, Hotel Manager

10/10 Excellent

Dallas, Mountain Rest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for 2 nights and ended up staying 3. Although the property is older, the room and premise was clean and orderly. Staff was helpful with directions and suggestions for dining and locations. We will definitely book with this property again!
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Feb 7, 2024
Dear Dallas,Thanks for your comments. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

4/10 Poor

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Layout of room is great. But needs updating. Had cockroaches in the room.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 6, 2024
Dear Angela,Thank you for providing feedback about your stay. We appreciate your positive comment about the room layout but are genuinely sorry to hear about the issue with cockroaches. This is certainly not the experience we aim to provide for our guests, and we understand the importance of a clean and comfortable environment. Please rest assured that we take this matter seriously, and we will address it promptly with our housekeeping and maintenance teams to ensure that necessary steps are taken to rectify the situation. We hope to have the opportunity to improve and provide you with a more pleasant experience in the future. Sincerely, Hotel Manager

2/10 Terrible

Rickey

Business traveler, Traveled with family
Bugs in room
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Rickey,Thank you for your stay. We apologize for any inconvenience you experienced regarding bugs in your room. We will investigate and take appropriate measures to address the situation. We guarantee that your next experience will be overwhelmingly positive. I hope that you will visit us again.Sincerely,Hotel Manager.

4/10 Poor

Gregg

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is not included but a muffin and drink is. Supposed to be a non smoking but the room smelled like smoke. Burns In the cove. I Did like the jack and Jill rooms. More than 1 chair in the rooms would be Nice.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Feb 3, 2024
Dear Guest,Thanks for commenting. I apologize that an unexpected problem caused some major issues. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 18, 2024
Dear Timothy,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Poor

Nadine

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Looked liked there was blood spots on carpet.
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Nadine,Thank you for your kind feedback. We are sorry to hear about the concerning observation of potential blood spots on the carpet. Our team takes cleanliness and hygiene seriously, and we appreciate you bringing this to our attention. Rest assured, we will thoroughly investigate and address the issue to maintain a clean and comfortable environment for our guests. Sincerely, Hotel Manager

8/10 Good

Nicholas

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Nicholas,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Richard,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Greg,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Danny

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 22, 2024
Dear Danny,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Devona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Will definitely stay again.
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Devona,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient and that you plan to stay with us again. We appreciate your loyalty and look forward to welcoming you back on your next visit. Safe travels, and see you again soon!Sincerely, Hotel Manager

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear margaret,Thank you for your great feedback. We're delighted to hear that everything was fine during your stay! Thank you for taking the time to share your positive experience. We look forward to welcoming you back on your next stay!Sincerely, Hotel Manager

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Jessica,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Place to lay your head
Not a bad experience. Pretty cut and dry. Its an afforable room for the night and they have wifi. Just don't expect anything else. The staff was respectful, rooms are clean. The advertised breakfast just isn't what you might be expecting. But hey, i appreciate any sort of effort. Muffins and coffee is something after all.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear Guest,Thank you for your kind feedback. We're glad to hear that you found the room affordable, with clean accommodations and respectful staff. We understand the importance of clear expectations, and we appreciate your understanding regarding the breakfast offerings. We value your input and hope to welcome you back for another stay.Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Richard,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. The Super 8 sign didn’t look the best though like it needed cleaned. Wish there was better lights in parking lot lights.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 22, 2023
Dear Zachary,Thank you for your feedback. We're pleased to hear that you found the room nice and clean. However, we apologize for any inconvenience caused by the appearance of the Super 8 sign and the lighting in the parking lot. Your comments are valuable, and we'll consider them as we strive to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Johnny, DAHLONEGA

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Johnny,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Louise,Thank you for your wonderful feedback. We're glad to hear that you found our pricing to be great! Providing value for our guests is important to us. We appreciate your feedback and hope to have the pleasure of serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear John,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Pam

Liked: Cleanliness, staff & service
Really inexpensive and right in town. Older but clean. On a budget can’t beat price, but not the ritz.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Pam,Thank you for your stay. It's wonderful to hear that our affordable pricing and central location worked well for you. While we may not offer luxurious amenities, we strive to provide a clean and comfortable stay for guests on a budget. Your feedback is appreciated, and we look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed for one night until our cabin was ready. Beds were clean. Place is outdated and well used. Exactly what I'd expect for the price and from a Super 8, we paid about $80. Room had a cool layout.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Joshua,Thank you for your feedback. We're glad to hear that the beds were clean and that the room had a cool layout. We understand that the property is a bit outdated, but we appreciate your understanding and acknowledgment of the value of the price paid. Guest feedback is important to us, and we'll use your comments to continue improving and providing a positive experience for our guests. We hope to welcome you again and make your stay even more enjoyable.Sincerely, Hotel Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Rachel,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Raul

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear Raul,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are pleased we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

becky

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear becky,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Angelica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 8, 2023
Dear Angelica,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Jon, Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

jonathan

Liked: Staff & service
It wasn't gross but it wasn't clean. Our room 314 clearly had a patched bullet hole from inside the room on the front door. For the price it was nice but my wife would have hated it. The road is loud in the front room but the bed was decent. The racoons came begging if you went in the back porch. Cute fat trash pandas that clearly eat well from the guests
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear jonathan,Thank you for your kind feedback. We apologize for any cleanliness issues and the inconvenience caused by the patched bullet hole in your room. We appreciate your understanding regarding the pricing and are sorry to hear that your wife may not have been as pleased. We'll address the noise concerns from the road to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this location several times in the past. It is always clean and beds are comfortable. Love having the balcony to overlook the river and there are always racoons down below waiting for a snack. :-) Although I did a King bed this trip, I also love the way the double beds are set up with a door inbetween. Only complaint would be that breakfast is no longer what it used to be at this location and was only packs of muffins. But there are so many good restaurants in the area so no biggie.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Melissa,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Room space was good . But no hot breakfast served
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Guest,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager.

6/10 Okay

Janeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly, room was use better cleaning, restroom floor, room carpet, furniture and refrigerator were dirty, bed cover looks old and dirty, same as chairs at balcony. This was the first and the last time I use Super 8.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Janeth,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well lite and clean property Friendly staff
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Doris,Thank you for your great feedback. We are glad to hear that you found the property well-lit and clean, creating a positive environment for your stay. It's also great that the staff was friendly, contributing to a welcoming atmosphere. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Cory

Traveled with family
Disliked: Amenities
Ok
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Cory,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and run down. The rooms were very dirty. It was either ice cold or very hot in the room, there were no thermostats and the wall unit was old and noisy. My Wife had to use Lysol wipes on everything just to sit anywhere. The "continental Breakfast" was aplastic bag of mini muffins from Sam's Club and your choice of apple juice or orange juice. DO NOT BELIEVE THE PICS>>>VERY MISLEADING. We would never go back!
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Greg,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth, housekeeping came in everyday. Great location!
Stayed 5 nights in Nov 2023
Response from Hotel Manager. on Nov 29, 2023
Dear Cindy,Thank you for your great feedback. We are glad to hear that your check-in process was smooth and that the housekeeping services met your expectations during your stay. It's also wonderful that you found the hotel to be in a great location, enhancing your overall experience. We appreciate your positive feedback and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 24, 2023
Dear Scott,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Richie

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 12, 2023
Dear Richie,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We look forward to seeing you again soon! Sincerely, Hotel Manager